Business Analyst Resume

SUMMARY

13+ Yrs of professional experience in Consulting, Business Analysis, Quality Analysis, Trainings with significant emphasis on Insurance operations, underwriting, Policy Administration & Claims by applying Agile (Certified Scrum Product Owner) & waterfall methodolgies.
Confidential OneClaim project as Lead Business Analyst on Global roll out of OneClaim system that follows a layered cake approach, which provides the ability to deliver a consistent product across geographies across 13 +LOBs using Pega - PRPC as the platform.
Progressive - Policy Pro Transformation program as Business Analyst for Special lines and Personal Auto line of Business.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Conduct Sessions with business SMEs for finalizing business functionalities and business design for the proposed system.
Gather and document business requirements during above session and create stories in Version One and also the Inventory of customer correspondence types for each of source systems like - Max (Policy Admin system) and the Medical Underwriting MUW /FJA.
Analyse current state requirements and propose for any improvizations in the source system in the automation of the correspondence (Discrepancy Letter process).
Identify correspondence letter trigger process in source process and document them.
Verify the XML generated from source system for completeness and propose for any additional tags for the Cedar-CCM Platform
Co-ordination with business, development and QA team for query resolution.
Conduct requirement walkthrough sessions to Dev & QA teams.
Co-ordinate with Cedar for pending clarifications on current state requirements from source to Dialogue .
Date Mapping of XML fields from source to target systems.
Support QA activities in FJA-Medical underwriting project for validation of FJA-Dialogue test cases (Integration XML Validation).

Confidential

Business Analyst

Responsibilities:

Conducting workshops with business SMEs for finalizing business functionalities and business design for the proposed system.
Gather and document business requirements during these workshops.Created Requirements Specifications, Use Cases, High Level and Detailed As Is and To Be Process Flows.
Developed the product backlog and regularly maintained the same along with Product Owners during the initial phases and later owned the product backlog and updated the same for each sprint for the carry forward items.
Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
Facilitated working sessions between developers, product owners and business analysts.
Coordinating with project teams, attending system design sessions, providing inputs for system design.
Support in development and testing phases.
Review of test and tech-design artifacts from requirement coverage standpoint.
Defect management from a SME standpoint.
Coordinating with client’s core business and IT teams for business requirements sign off approvals & other query resolutions.
Resolving requirement and domain related queries from development and testing team.