Product Owner Resume

TECHNICAL SKILLS

ERP: SAP R/3 4.6, SAP IS Retail ECC 5.0, ECC 6.0, and CRM 7.0

SAP Landscape: DEV, QAS, and PROD

Interface: IDOC (ALE)

Tools: MS Office, HPSD (ticketing tool), HTPC (Inventory Management Tool), CMIS (Cash Management), Share point, BMC Remedy (ticketing tool), HPQC (Testing tool), Solution manager

Databases: Oracle, MS Access 2000

Operating Systems: MS DOS, Windows 2000/XP/ME/2003/2007 server

PROFESSIONAL EXPERIENCE

Confidential

Product Owner

Responsibilities:

Provided functional design solution for customer.
Work with End user (i.e. Accounting and Finance) to understand their requirement and creating ERD.
Working closely with Counter point and Dnote for different Music Products (i.e. MPM).
Worked on Rights and Royalties for Music.
Worked with BI, Dot net technical team for various Report.
Work closely with UX/UI team for WEBUI design needs.
Collaborated with technical team to design and create auto response email and solutions.
Worked in various integration methods via web services, XML, ETL.
Monitored inbound and outbound queues and error handling.
Assist with the string testing of end - to-end scenarios to verify system configuration across modules.
Created UTP, User stories and User Manual.
Grooming and priorities user stories and provide assistance in Production support tickets.
Involved in Planning. Retro and Daily stand-up’s
Provided end user training and conducting UAT.
Intensive Go Live support.
Creating Product Roadmap and vision.
Maintaining Project Budget (i.e. Q1..Q4).
Managing different Vendors for Music.
Working with different team other than Music for new start up projects.

Confidential

Business Analyst

Responsibilities:

Provided CRM functional design solution for customer.
Configured and implement CRM functional modules, encompassing contact and deal management.
Worked on Rights and Royalties for Intellectual Property (i.e. Media Product like Season, Series, and Episodes).
Worked on Restrictions and Availability like Holdback and Carvouts for Media Product under Media, Territory and Languages.
Worked with BI,HANA technical team for various Report
Collaborated with technical team to design and create auto response email and solutions.
Wrote CRM functional specification and CRM configuration as member of support team.
Customized contract agreements and contracts as per the business process for customer service.
Defined transaction type & item category determination for service order quotation.
Configured IPC pricing procedure access sequence and conditions types.
Configured sales contracts, quotations and sales order document type, item category, and item category determination.
Monitored middleware data between ECC and CRM.
Worked in various integration methods via web services, XML, ETL.
Monitored inbound and outbound queues and error handling of Bdocs.
Worked closely with SAP security team to restrict the rights for user
Assist with the string testing of end-to-end scenarios to verify system configuration across modules.
Created FS, UTP documents.
Provided end user training and conducting UAT.
Intensive Go Live support.

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