SUMMARY

• Over 6 years of experience as a Business/System Analyst in IT Industry.
• Well experienced in gathering requirements from the stakeholders, clients, and products owners. Eliciting the requirements and prepared Business Requirement Document (BRD) and Functional Requirement Documents (FRD).
• Experienced in SDLC methodologies like Agile - Scrum and Waterfall.
• Experience in developing use cases, use case models, and other supporting materials or requirements.
• Efficient in writing Use Case Specifications, Functional Specifications and Business Process Flow diagrams.
• Experienced in using different types of Project Management tools during the project such as HPALM, JIRA, SharePoint, and MS Project.
• Great skill on conducting interviews with business clients, stakeholders, and Subject Matter Experts (SMEs) and to elicit business requirements based on the expectations of the clients or stakeholders.
• Created requirement deliverables for Laboratory Management System (LIMS), stability report break fix, and release.
• Experienced conducting all the meetings in the Agile-Scrum methodology such as Daily Stand-up meeting, Sprint Planning, Sprint review meeting, and Retrospective meeting throughout the project.
• Conducted GAP analysis using AS-IS and TO-BE business process, Impact analysis, SWOT analysis and ROI analysis.
• Worked extensively with banking end customers like Comerica Bank, Huntington national bank, City national Bank, Hong Kong and shanghai bank, IPSL, First National Bank-Alaska, Washington Mutual Bank, Twin city financial bank as a part of the Level-2 customer support team.
• Strong experience in explaining the business requirements with team and converting them into functional and non-functional requirements with UML diagrams.
• Good at using prototyping application user interfaces, user experience, and user interaction.
• Good understanding of risk analysis, risk management, and business process flow.
• Experienced in working with the Requirement Traceability Matrix (RTM) during all the phases of the project.
• Good experience in performing (JAD) joint application development sessions, (JRS) joint requirement planning sessions, (RAD) Rapid Application Development, and communication interviews.
• Experience in working with Test Management and defect tracking tools like HP ALM/Quality Center, IBM ClearQuest and JIRA.
• Knowledgeable data warehouse house concepts with ETL process Extract, Transform and Load of data.
• Solid knowledge on data ware house concepts, modeling, ETL tools, and (EDW) enterprise data warehouse concepts.
• Used SQL queries for testing and report/data validation.
• Experienced in writing database queries by using Microsoft SQL Server for data retrieval and storage
• Performed Test Plans, Test Case, FRD, Test Scenarios, performing functional, usability testing and make sure that the software meets the system Requirement.
• Good knowledge in Project Life Cycle (PLC) and Project Management skills.
• Conducted manual and automation test cases for products and services as well.
• Bug tracking reports on daily basis using JIRA.
• Capable to work with the team project and able to handle the project single. Coping with Developers and QAs to associate with other departments to make things to be done easily and comfortably.
• Experienced in risk analysis, diagnose the problem, forecasting and providing budgeting solutions.
• Strong communication skills in engaging with business stakeholders, and Users in gathering the intricate flows of the business processes.
• Good at problem solving, risk analysis, critical thinking, and understanding the whole process.
• Developed Tableau workbooks from multiple data sources using data bending.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.

TECHNICAL SKILLS

Operating Systems: Windows, Unix, Linux, Mac OS X

Databases: My SQL Server, Oracle

Methodologies/Frameworks: Agile (SCRUM/ SAFe/ Kanban/Scrumban/ XP), Waterfall, Spiral, Water Scrum Fall

Domain knowledge: Financial Services Retail banking and payments

HealthCare: Provider and Trading Partner Enrollment, Member enrolment, claims, Health Rules Designer, Health Rules Manager and Health Rules Admin Tools for Health Rules Payor systems, Interfaces

Design and version Control software: Rational Rose, Rational Requisite Pro, Erwin, MS Visio, Lucid Chart

Office Tools: MS Access, Excel, Power Point, Word, MS Outlook Express, Outlook Exchange

Project Management: MS Project (PERT, GANTT Charts), MS Navision

Testing Tools: Jira, HP ALM/Quality Center, TFS, QTP

Programming Language: R, Python, NLP(Text analysis)

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business System Analyst

Responsibilities:

• Worked on major Rebranding project across the company involving different applications across different teams.
• Worked on enhancement of client-facing application being used by customers to access their plans through the tool Genex.
• Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre
• Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the business process, gather Business Requirements and identify changes for the applications.
• Was involved in the planning of the RUP iterations and documenting of the artifacts throughout the various phases of the development process.
• Interacted with business heads to finalize the product backlog for the Guidewire application
• Interacted with stakeholders and gathered requirements as per the business needs.
• While working with various members at the management level to understand the business process and decision models, was also involved in compiling the Vision Document and composing detailed Use Case Specification Documents in Rational Requisite Pro.
• Developed Flowchart and process diagram using Microsoft Visio.
• Was involved in managing the Daily Standup meetings and also ensured that quality standards were enforced as per the build-release schedule.
• Wrote Application Functional Design Document (AFD) for various applications across different platforms to be used by developers for coding and did
• Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through test cases.
• Developed Test Plan and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data on different test runs in Quality Center.
• Contributed in reviewing and editing of the test scripts.
• Was in regular contact with Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.
• Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre
• Helped Testers expedite the defect resolution by following up on the defects raised in Quality
• Center and setting up their priority level as per their impact.
• Ability to design and deploy rich Graphic visualizations with Drill Down and Drop down menu option and Parameterized using Tableau.
• Preparing Dashboards using calculations, parameters in Tableau
• Assisting in various reporting objects like Facts, Attributes, Hierarchies, Transformations, filters, prompts, calculated fields, Groups, Parameters etc., in Tableau.

Environment: RequisitePro, UML, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio), Quality Center, Genex, VPN Client, HP ALM

Business System Analyst

Confidential

Responsibilities:

• Gathering Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes, and Analyzed and optimized the process.
• Exposure to retail banking, payments and the Check-21 Act in the United States financial services and banking domain.
• Create, execute and translate manual test cases and scenarios into automated test scripts in order to validate functional requirements using Mercury Test Suite.
• Identify Use Cases from the requirements.
• Create UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Assist in selecting the technology for the application based on Cost-Effectiveness and Quality with an eye towards the future.
• Use the Unified Change Management (UCM) tool, Rational Clear Quest to maintain and track the stakeholders requested enhancements and changes.

Environment: Rational Rose, Rational Requisite Pro, DB2, Rational Clear Quest, Rational manager Rational Administrator, SQL, VB.Net, Oracle, IBM Business Modeler, SEI, UML

Confidential

Business System Analyst

Responsibilities:

• Responsible for creating and maintaining the product backlog, built and maintained relationships with the Stakeholders.
• Ensure GRC project tasks are tracked and executed to ensure progress against compliance, risk management and security program goals.
• Provide thought leadership and intellect across business and technical project areas.
• Develop and document Pega Cloud policies, procedures, and related GRC material.
• Collaborate in GRC activities in coordination with the Pega Cloud Compliance Manager.
• Develop metrics and produce reports pertaining to compliance activities
• Administer a compliance management system for ongoing GRC programs and projects.
• Assisted with the elaboration of Epics, Themes, and Features into user stories (granular to be achieved in a single sprint)
• Established story acceptance criteria and managed User Acceptance Testing (created scripts, consolidate results, etc.).
• Participated in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.
• Inspected the product progress at the end of every Sprint, served as authority to accept or reject work completed.
• Responsible for requirement gathering sessions, studied business needs and modeled the “as-is” and “to-be” scenarios.
• Responsible for determining gap and impact analysis, documenting detailed business requirements and rules.
• Reviewed processes and the artifacts required for product development (e.g. Use Case, Use Case Diagrams, etc.), including working with user interface designer to create a design that effectively supported intent driven design.
• Developed test plans and assisted QA team in development of test cases from the use cases.
• Supported Development and QA Team to understand functional requirements and responsible for defect triaging and remediation during functional testing.
• Responsible for Business Acceptance Testing, training, and production integration of the business solution.