SUMMARY

• As a scrum master with 8+ years of experience working with various SDLC methodologies like a waterfall and agile techniques like Scrum, SAFe, and CI/CD and delivered Business and Technical support for small to large scale projects.
• Experienced in Requirement Gathering, Elicitation,and Analysis, RFP Development, Change Management, Effort Estimation, Functional Testing, Coordinating Quality Assurance, and Client Engagement/Relationship Management.
• Expert in facilitating all the ScrumCeremoniesSprintPlanning, DailyStand - up, SprintReview, and Retrospective.
• Assisted with the development and execution of detailed system and user acceptance test plans, test cases, and test scripts for manual and automated testing.
• Extensive experience in Business process re-engineering, business process improvements, Data Reports Analysis accompanied by active participation in discovery sessions, interviews, focus groups, prototyping, document-reviews, plan setup, plan configuration with customers.
• Extensive years of experience in business process re-engineering, business process improvements, Historical Data Reports Analysis, and creating Business Requirements documents (BRD), Use-Case Specifications, and System Requirements Specifications (SRS).
• Experience in handling change request management effectively implemented change by performing both Business Impact Analysis and Technical Impact Analysis of the change on the scope of the project.
• Experienced in communicatingthe status of requirements for major project efforts and ensuring on-time delivery of quality requirements.
• Experience in driving Planning and Sizing Sessions, User Story workshops with developers, QA, architects, Business SME's, stakeholders, executives, and other cross-functional team members within an organization
• Good knowledge of Revenue Cycle Management, Cash Posting, NPI, NDC, DRG, CPT, NCPDP codes, and NSF formats for interfaces & images to clearinghouses/trading partners applications.
• Experienced in managing processes around Epics/Features, User Stories, defect tracking, and metrics generation at various scrum ceremonies and stages.
• Experienced in applying expert judgment to the removal of impediments, keeping teams focuses, and delivering success in rapidly evolving and dynamic environments.
• Extensive hands-onexperience in creating RTM, Defect Status Report, Change Request Form, Test Plan, and Collaboration Diagram and designing User Interfaces (GUI) and wireframes.
• Played a critical role in establishing Best practices for Tableau reporting by conduct meetings with the clients for gathering reporting requirements; identify the KPI's and developing POC Dashboards.
• Experienced in SWOT Analysis, Gap Analysis, Impact Analysis, Risk Analysis, and Project Planning. Excellent analytical skills in understanding the business process (AS-IS and TO-BE).
• Exceptional Problem Solving and Sound Decision Making capabilities, along with the ability to manage and resolve increasingly complex situations through Root Cause Analysis.
• Extensive knowledge of RDBMS, Web, andSQL along with MSSQL administration, SQL Enterprise Manager, Dataanalysis,and reporting.
• Experienced in writing Test Cases (manual/automated test cases), Conducting Integration/Regression testing, Black Box/White Box testing, UAT (User Acceptance Testing).
• Experienced in conducting Business Process Management, GAP analysis, User Acceptance Testing (UAT), Risk Analysis and Mitigation Plan
• Strong command in converting the client's non-technical requirements to the precise technical representation to the team. Experienced in dealing with a cross-functional team environment.

TECHNICAL SKILLS

Defect Tracking Tools: Rational Clear Quest, Quality Center

Databases: Oracle (11g/12C,10g), SQL Server, Salesforce CRM, MS Access, SQL, PL/SQL

Others: CA Service Desk, HP Service Manager, Risk Sense, Facets 4x/5x, Confluence, Salesforce

Tools: MS PROJECT, SQL, HTML, SharePoint, MS Office

Process Methodologies: SDLC, OOAD, RUP, AGILE, RAD, SCRUM, EXTREME, JAD, UML

Defect Tracking Tools: Application Life Cycle Management, Service Now

Office tools: MS Office 2003/2007, Word, Excel, PowerPoint

Third Party Payments Systems: First Data Vision Plus FDR, Third Party Payments and Check Free

Scrum Events: Sprint planning, Sprint Retrospective, Sprint Reviews

Scrum Artifacts: Product Backlog,Sprint Backlog,Increment

Documents & Processes: SRS, Use Cases, UML diagrams, FRS, UAT, Test plans & cases, Business Process Modelling, Project Planning & tracking

PROFESSIONAL EXPERIENCE

Scrum Master/Business Analyst

Confidential, Riverwoods, IL

Responsibilities:

• Tech Lead for Security Patching and Vulnerability Remediation project for both onsite and offshore teams for identifying business needs and defining feasible solution scopes.
• Collaborated with architecture, security, infrastructure, developers, and testing team members to provide requirements clarifications throughout the project life cycle and evaluated other work effort requirements that may cause conflict or redundancy in project completion in Confluence.
• Conducted and facilitated Sprint ceremonies like Sprint planning, daily stand-ups, sprint review, and sprintretrospective. Ensured quality standard deliverables are delivered at the end of each sprint.
• Scheduled and conducted requirement elicitation sessions with stakeholders by conducting market surveys and interviews with the end-users.
• Designing, developing, testing, documenting, and deploying high quality business solutions on the Salesforce Marketing Cloud platform based on business needs.
• Using Customer Relationship Management application knowledge to implement improvements and new functionality in Salesforce Marketing Cloud application.
• Worked in an agile team using Scrum methodology and participated in reviewing and grooming of the product backlog/sprint backlog with the product owner
• Good understanding of reengineering the business processes and finding new solutions and new applications to address the existing business problems.
• Translated the business needs into system requirements, communicate with the business on a broader scale for a deeper view by conducting stakeholder interviews and market surveys.
• Performed gap analysis to compare the current state and future state of the system and also to make the stakeholders understand the context and implications of the system changes.
• Worked with the development team during the design, build, and test phase of code development to clarify the business requirements as required. Analyzed the situations and discussions to prioritize the actionable tasks and assignments in the Agile framework.
• Performed project management activities like resource planning, issue resolution, communication, and reporting to internal and external stakeholders.
• Created and maintained the project schedules, migration schedules, project milestones in Confluence and escalated as and when needed if the deadlines do not look achievable.
• Performed risk analysis and documented it in risk mitigation tracker/ risk management plan after discussion with the Product Owner and Project Manager. Highlighted the risk escalation scenarios for an in-depth discussion with SMEs.
• Managed the incidents/ escalations with the help of the Project Manager and quantified the impact for risks and issues along with the root cause analysis.
• Documented and maintained defects and issues tracker and shared it with the development team and Product owner.
• Performed financial calculations for the team like cost-benefit analysis, ROI, and buy/ build ratios.
• Reviewed the test plans and test cases ensuring the corresponding use cases/user stories/ product features are tested in the test environment.
• Managed a subset of implementations from kickoff, to API review, testing support, and go-live support
• Created weekly and semimonthly reports to track and update the project status to the stakeholders and clients in Tableau and Excel.
• Supported the application on a 24 x 7 x 365 basis by ensuring strict adherence to ITIL best practices (Incident, Problem, Change and Release Management, etc.)
• Provided training and guidance to the new employees/end users and gave an overview of the entire product lifecycle/ business process by suggesting the best-fit approach.

Business Analyst/Scrum Master

Confidential, Union, NJ

Responsibilities:

• Conducted road mapping, sprint/release planning, backlog refinement, team retrospective meetings, daily meetings, and demo sessions.
• Facilitated the full software development lifecycle (SDLC) including analyses, design, development, testing, system integration, deployment and maintenance, system integration, and user acceptance testing support.
• Manage ExactTarget / Marketing Cloud implementation for a large enterprise, including multiple business units.
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Manage data feeds and other Salesforce Marketing Cloud integrations to ensure seamless automation and provide systematic alerts for failures
• Created project schedules and interacted with various Application and Datacentre teams to understand their off-hours business schedules.
• Experience in a DevOps setting with agile project tracking tools, source code management, configuration management, build, deployment, and test automation tools at the enterprise level
• Interacted with stakeholders, third party vendors to understand the system requirements by conducting JAD sessions, interviews.
• Assisted team to remove dependencies/impediments by understanding control and release processes.
• Performed gap analysis for the migration of virtual cloud and physical servers for the respective data centers.
• Assisted with prioritization and resolution of software defects, handling bugs, and reporting the errors.
• Worked with Product Owner to check the progress of sprints by old sprint analysis to avoid over-commitment and technical debt issues.
• Worked with Product Owners and large/multiple Scrum teams to practice backlog management and prioritization of backlog items using JIRA via emergent requirements
• Interacted with Product Owner and Project Manager to plan the team budget and predicted the challenges/ risks while achieving the desired sprint goals.
• Interacted with Product Owner to work on risk/issue management and ways to mitigate the risks in event of any failures/ challenges
• Assisted Product Owner and Project Manager in staffing/ capacity planning to ensure the workload is evenly distributed among the scrum team.
• Facilitated getting the work done without coercion, assigning, or dictating the work and practicing conflict resolution, continuous improvement, and awareness of the situation.
• Provided guidance on product quality expectations from the stakeholders to the Scrum team and defined project milestones.
• Conducted client calls for specific clients to understand the business requirements and enhancements needed in the upcoming software releases.
• Interfaced with Program Management Office to ensure project scope definition and requirements are being met as per data center guidelines.
• Assisted the development team with making appropriate commitments through user stories, profiles, task definition, and the definition of done/ acceptance criteria.
• Collaborated with multiple teams and anticipated the progress of backlog items while driving the business processes and improvements.
• Validated and tested the system once the servers are migrated or updated from RHEL6 to RHEL7 environment. Created a test report post validation.
• Tracked and effectively communicated the project status of the team like velocity and sprint/release progress, project burndown charts to all affected teams and management.
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery