Business Analyst Resume
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SUMMARY:
- Product Owner/Product Manager and Scrum Master experienced with business analysis, IT development, and enterprise - wide project management.
- Skilled at utilizing BI systems and statistical data analysis to gain insights.
- The knowledge propels internal digital transformation and digital customer experience optimization.
- Accomplished communicator and team manager adept at building and strengthening relationships across business functions to drive cohesive strategic operations.
- Trained and collaborated with internal and external stakeholders to integrate global PIM-DAM infrastructure into multibillion dollar global enterprise, resulting in IT savings and increased workflow efficiency
- Created and maintained feature requirements documentation for all Confidential regional feature sets, resulting in seamless global operations
- Created and maintained "single sources of truth" for brands and different user groups, result of various technical and business user interviews, resulting in improved user proficiency
- Maintained process documentation for current and new product rollouts, resulting in 100% work transparency
CORE COMPETENCIES:
Agile / Lean Methodologies
SIT / UAT Documentation
Data Warehousing / ETL
Multimedia Content Creation
Process Modeling
TECHNICAL PROFICIENCIES:
Work Management: Sharepoint, JIRA, Confluence, Box, Microsoft Office 365, Slack, Constant Contact, MS Team Foundation Server, MS Azure
Content Creation: MS Visio, Adobe Creative Cloud, Camtasia Studio, QuarkXpress
BI Data Analysis: MS Power BI, SPSS, Qualtrics
PROFESSIONAL EXPERIENCE:
Confidential
Business Analyst
Responsibilities:
- Create various documentation for global PIM-DAM system implementation.
- Gather and document business requirements for creation of stakeholder collateral.
- Support global production teams by analyzing and documenting enterprise features and processes.
- Perform data warehousing ETL for IT component integration.
- Develop subject matter expertise in product development tools.
- Perform data analysis on product metrics. Triage business processes and system defects.
- Develop QA documentation for UAT / SIT execution.
- Assign and complete relevant JIRA work tickets.
Confidential
Senior Business Analyst
Responsibilities:
- Worked in Cyber Resiliency Engineering group at Confidential .
- Analyzed technical and business requirements to create functional system components.
- Applied cybersecurity & cyber - resiliency principles to harden systems.
- Assisted in design, development, and testing of proprietary financial services platform.
- Ensured industry compliance and governance by reviewing official documentation.
- Ensured timely project execution by estimating costs and producing schedules.
- Performed gap analyses as needed.
- Created enterprise-wide project management documentation.
- Recommended controls by identifying gaps and designing solutions to automate manual processes.
- Participated in aspects of SIT execution and defect reviews, support user acceptance, and industry testing.
Confidential
Executive Business Analyst
Responsibilities:
- Aided executive leadership by analyzing business performance data and visualizing data insights.
- Rolled out OKR performance programs to track strategic objectives and outcomes.
- Delegated team-specific work items using performance management software.
- Guaranteed that data quality standards per business requirements and formulated ad-hoc performance indicator reporting.
- Cultivated the digital transformation of the organization by drafting best practices documentation and delegating project management software work activities.
- Trained personnel in SaFE methodologies to help fellow employees effectively govern, program, and develop solutions.
Confidential
Director of Digital Strategy
Responsibilities:
- Presided over digital process improvement initiatives in an ERP software company, which led to increased user engagement, goal attainment, and Adwords and LinkedIn advertising campaign management.
- Manually tested releases and assign bugs to development team for fixing.
- Created use test cases for mobile and desktop environments.
- Oversaw development of select software features and designed several graphical icons in UI.
- Analyzed software features to ensure competitiveness in the market and tracked email campaign materials for client distribution.
- Liaised with industry vendors to steer standard business operations including customer segmentation and prospecting.
- Generated original content and maintained social media and web metrics accounts.