Business Analyst Resume

SUMMARY:

Product Owner/Product Manager and Scrum Master experienced with business analysis, IT development, and enterprise - wide project management.
Skilled at utilizing BI systems and statistical data analysis to gain insights.
The knowledge propels internal digital transformation and digital customer experience optimization.
Accomplished communicator and team manager adept at building and strengthening relationships across business functions to drive cohesive strategic operations.
Trained and collaborated with internal and external stakeholders to integrate global PIM-DAM infrastructure into multibillion dollar global enterprise, resulting in IT savings and increased workflow efficiency
Created and maintained feature requirements documentation for all Confidential regional feature sets, resulting in seamless global operations
Created and maintained "single sources of truth" for brands and different user groups, result of various technical and business user interviews, resulting in improved user proficiency
Maintained process documentation for current and new product rollouts, resulting in 100% work transparency

CORE COMPETENCIES:

Agile / Lean Methodologies

SIT / UAT Documentation

Data Warehousing / ETL

Multimedia Content Creation

Process Modeling

TECHNICAL PROFICIENCIES:

Work Management: Sharepoint, JIRA, Confluence, Box, Microsoft Office 365, Slack, Constant Contact, MS Team Foundation Server, MS Azure

Content Creation: MS Visio, Adobe Creative Cloud, Camtasia Studio, QuarkXpress

BI Data Analysis: MS Power BI, SPSS, Qualtrics

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

Create various documentation for global PIM-DAM system implementation.
Gather and document business requirements for creation of stakeholder collateral.
Support global production teams by analyzing and documenting enterprise features and processes.
Perform data warehousing ETL for IT component integration.
Develop subject matter expertise in product development tools.
Perform data analysis on product metrics. Triage business processes and system defects.
Develop QA documentation for UAT / SIT execution.
Assign and complete relevant JIRA work tickets.

Confidential

Senior Business Analyst

Responsibilities:

Worked in Cyber Resiliency Engineering group at Confidential .
Analyzed technical and business requirements to create functional system components.
Applied cybersecurity & cyber - resiliency principles to harden systems.
Assisted in design, development, and testing of proprietary financial services platform.
Ensured industry compliance and governance by reviewing official documentation.
Ensured timely project execution by estimating costs and producing schedules.
Performed gap analyses as needed.
Created enterprise-wide project management documentation.
Recommended controls by identifying gaps and designing solutions to automate manual processes.
Participated in aspects of SIT execution and defect reviews, support user acceptance, and industry testing.

Confidential

Executive Business Analyst

Responsibilities:

Aided executive leadership by analyzing business performance data and visualizing data insights.
Rolled out OKR performance programs to track strategic objectives and outcomes.
Delegated team-specific work items using performance management software.
Guaranteed that data quality standards per business requirements and formulated ad-hoc performance indicator reporting.
Cultivated the digital transformation of the organization by drafting best practices documentation and delegating project management software work activities.
Trained personnel in SaFE methodologies to help fellow employees effectively govern, program, and develop solutions.

Confidential

Director of Digital Strategy

Responsibilities:

Presided over digital process improvement initiatives in an ERP software company, which led to increased user engagement, goal attainment, and Adwords and LinkedIn advertising campaign management.
Manually tested releases and assign bugs to development team for fixing.
Created use test cases for mobile and desktop environments.
Oversaw development of select software features and designed several graphical icons in UI.
Analyzed software features to ensure competitiveness in the market and tracked email campaign materials for client distribution.
Liaised with industry vendors to steer standard business operations including customer segmentation and prospecting.
Generated original content and maintained social media and web metrics accounts.