Sr. Analyst Resume

SUMMARY:

Seeking a position to use my skills and abilities that I know to help the company and involve in an atmosphere that offers me professional growth while being resourceful, innovative and flexible.

PROFILE:

Focused and patient
Team work.
Self - confidence
Environmental fit
Well-rounded background in call center operations and handling issues.
Excellent typing skills.
Professional phone manner.
Excellent (written and spoken) communication skills.

COMPUTER PROGRAMMING SKILLS:

C++

HTML5

CSS

Java

C Sharp (C#)

MS Office (Outlook, Word, Excel, etc.)

Thunderbird

Webmin

SQL Server

Windows 98

Windows XP

Windows Vista

Windows 8

Windows 10

Linux Ubuntu

IEX Total View Workforce

EA (Enterprise Administrator)

PRISM (Performance Data)

Avaya CMS

Packet Tracer

GNS3

Virtual Box

VMWare

Configure Switches and Routers Cisco

LAN, VLAN & WAN

Windows Server 2008, 2012

Ubuntu Server

Arduino (Uno, Mega, Ethernet)

VoIP

Telecommunications room

CCTV

MIT app inventor 2 (cell phone apps)

VPN Cisco

Dame ware

Computer programming

Hardware

Software

Data bases SQL

Maintenance

Installs racks, switches and routers

Install Xerox Printers (local or network)

Zebra printer repair and maintenance

EMPLOYMENT:

Confidentia

Sr. Analyst

Responsibilities:

provide support physically and remotely, quote hardware and software.
Maintenance and repair hardware as printers, computers, monitors.
Coordinate activities of external contractors completing installation.
Identify improvement opportunities.
Support and align efforts to meet customer and business needs.
Create accounts and do all configuration from scratch.
Netbackup monitoring and configuration.
UPS installations.Sharepoints. VoIP phones.
Helpdesk support local and remote
Call Handling
Managing Incidents
Desktop Hardware
Problem Solving
Provider Relationship
Contact Centers
Printer Maintenance (Zebra, Printronix, Compuprint/IBM 4247, Lexmark, HP)

Confidential

Provide support

Responsibilities:

Process and index invoices.
Analyze client’s information (prices, service description, manifest, service dates, etc.)
Solve any issues with invoices.
Follow up on invoices.
Communicate with the accounts administrators or program managers.

IT support

Confidential

Responsibilities:

Corrective and preventive maintenance
Monitoring and maintaining computers systems and network
Installing and configuring computer hardware operating systems and applications
Help desk
Technical and troubleshooting assistance
CCTV
Control Access (HID)

Global Workforce Analyst

Confidential

Responsibilities:

Real Time
System issues
Fire drills
Schedules
Reporting
Conference call with the client
Inbound calls

Customer Services Rep.

Confidential

Responsibilities:

Answer all customer concerns regarding their mortgage loans which include monthly payments, taxes and insurance and any issues on the account.
Listen and respond to customer’s needs and concerns
Provide information about their mortgage.
Take payments and determine charges.
Research answers or solutions as needed.

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