SUMMARY

• Certified SAFe® 5 Scrum Master with 8 years of experience as Business Analyst/Scrum Master with strong knowledge of Software Development Life Cycle (SDLC) Waterfall and Agile (Scrum and SAFE) methodologies covering all the phases of Project Initiation and Planning, Requirement Analysis, Design and Development, Testing, Implementation and Support. Possess sound knowledge of the business processes of BFSI and Airline domains.

TECHNICAL SKILLS

• Word, Excel, PowerPoint, Project
• MS Visio, Balsamiq, draw.io.
• SOAP APIs, REST APIs - XML, JSON
• Postman, SoapUI, Swagger
• Tableau, PowerBI
• ServiceNow, Cherwell
• MSSM, MS SQL Server, Oracle
• JIRA, Rally, Team Foundation Server
• Azure Kubernetes Services (AKS)

PROFESSIONAL EXPERIENCE

Sr. Business Analyst/Scrum Master

Confidential

Responsibilities:

• Worked closely with the Product Owner and Project Manager in understanding the needs of the Business Users and increasing the Business value of the product.
• Interacted with the Loan Processing team and underwriting team in understanding the compliances and business rules of the decision-making process
• Worked with the Middle Office operations teams in understanding the risks associated with every new mortgage application throughout the Mortgage Life cycle.
• Responsible for writing the requirements as User stories and managing the Product backlog. Collaborate with the product Owner in prioritizing the backlog.
• Collaborated with the Product owner in breaking down the epics into user stories and supplemented the user stories with prototypes by creating wireframes and mockups.
• Assisted in creating Project Plan, Road Map. Created Use Case documents for the project manager and team leads to provide a better understanding of the intricacies and application testing process.
• Perform GAP and Risk analysis to determine the areas of improvement the API call performance.
• Responsible for writing the REST API specifications based on the requirements and updating the REST API documentation in Swagger.
• Validated the REST and SOAP API webservices using Postman and SOAPUI tools ensuring the services have all the required data and are preforming according to the business need.
• Defined the Test Criteria, Project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.
• Collaborated with the Quality Assurance team in testing the functionalities in the Test and the Pre-Prod environments.
• Performed Functional testing, Integration testing manually to test the functionality and ensuring the expectations are deviating from the discussed requirements.
• Facilitated Postproduction Validation collaborating with the Business users of Loan Processing and Loan Servicing teams and participated in production call support.
• Responsible for creating Data Mapping documents by defining the functional requirements for each source to target data mapping and business rules.
• Develop and manage KPIs to be used to measure the effectiveness and efficiency of the "in scope" ITSM processes.
• Supported the Service management processes and activities and managed the Service catalogs in ServiceNow.
• Manage Incident Management activities and create incident documentation that includes information about the results of the root cause analysis, approvals and action plans.
• Wrote complex SQL queries to retrieve and analyze data and support ad-hoc report requests.
• Developed Reports and Dashboards using PowerBI to provide the business users with the aggregated information to analyze the trends.
• Prepared Source to Target Data Mapping documents and was responsible for validating the quality of the data.
• Provided recommendations for process improvements and assisted in policy development to support change initiatives and support the Business Process Management.
• Served the team in its effort to deliver value and meet expectations of stakeholders by facilitating the Scrum ceremonies in an Iteration Planning Meeting, Iteration Grooming Meeting to refine the backlog and the Iteration Review and Retrospective Meeting to inspect, adapt and improve from the previous iteration.
• Provided guidance to the team, led them along the process of self-governance so they realize the impact of Agile Scrum framework.

Environment: MS office, JIRA, Agile Scrum, MS SQL, Postman, Swagger, Rest API, SOAP API, PowerBI, MS Visio, XML, JSON, MS SQL server

IT Business Analyst/Scrum Master

Confidential, Dallas/FortWorth, TX

Responsibilities:

• Interacted with the Product Owner and the Business users to understand the Business process.
• Organized and moderated Joint Application Development (JAD) sessions with the Business users, Developers and Quality Assurance teams whenever necessary, as a conflict resolving tool.
• Creating the Business Requirements Documents, Functional Requirement Documents and the Test Case documents during the project.
• Creating the Data Dictionary Documents by analyzing all the data fields and the sources of the application. Created Flow charts and Data Flow diagrams to analyze the flow of information.
• Creating the Weekly and the Iteration Reports including the Key Performance Indicators to monitor the progress and have traceability across the team.
• Analyzed and designed the tables to store the data in the Cassandra DB, which in turn used to create dashboards on PowerBI.
• Worked with the team, to develop insightful visualizations and dashboards in PowerBI which would be used by the business for Decision making.
• Worked with the Firewall Access team and the IT Networking team in whitelisting the IP’s, establishing connectivity with the external vendors.
• Performed Data Reconciliation to validate the data migrated to the Cassandra database with that of the raw data to ensure that there are no discrepancies in the data models.
• Was responsible for managing the offshore team and keeping them updated on the activities happening onshore.
• In charge of Decomposing Features from the Business Use Cases and further breaking them down to User Stories. Was responsible for writing clear Acceptance Criteria for each of the User story, to draw the test cases.
• Responsible for Incident Management, Problem management activities on ServiceNow and creating dashboards and reports.
• Worked with the Solution Architect in designing the service architecture and was responsible for creating the documentation indicating the Service provider and Service Requestor with Request and Response structures of the REST APIs.
• Responsible for creating, updating and reviewing the API documentation in Swagger and Validating the REST API services using Postman and ensuring the service fulfills the requirement.
• Assist in promoting Service Management best practices in process areas such as Incident, Problem, Change and Release Management within the Application team.
• Review and implement improvements to the Incident and Problem management processes and the tools.
• Actively assisted the product owner in prioritizing the product backlog as per the maximum business value, grooming User Stories in planning activities using INVEST criteria and tasks using the SMART criteria. Supported and assisted Product owner in Capacity planning to determine the production capacity.
• Used Rally to record and maintain the artifacts such as Product backlogs, Sprint backlogs, user stories, Impediments list, tasks, defects and issue tracking.
• Led Iteration Planning, Daily scrums, Iteration Review and Iteration Retrospectives with the development team.

Environment: MS SQL, MS Office Suite, Rally, Splunk, REST ful API, SOAP API, Mosaic, Cassandra DataStax, Apigee, Angular JS, Angular 7, Postman, SOAP UI, Swagger, Zeplin for sharing the mockups, Active Presenter, PowerBI, Tableau