EXPERIENCE SUMMARY

• 7 year experience of extra-ordinary problem solving and management of onsite and off shore teams.
• Reviewed and assessed information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution.
• Conducted interviews with key business users to collect requirements and business process information. Professional process analysis and management experience, strong requirements gathering and business analysis skills.
• Worked with the business users to define business requirements and analyzed the possible technical solutions.
• Conducted user interviews, gathered requirements, analyzed and documented requirements.
• Excellent organizational and interpersonal skills to communicate with developers, testers and other team members.
• Applied knowledge of SDLC like Waterfall, RUP and Agile.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners and stake holders.
• Functioned as the primary liaison between the project manager, stakeholders, and the technical areas throughout the project cycle and assisted in project documentation.
• Expertise in problem identification and solution, analysis, design, implementation and proficient in managing teams located at various locations.
• Ability to provide clear, easy and detailed analysis to improve processes systems and methodologies currently in place.
• Expertise in writing BRD, FRD/NFR based on user requirements

TECHNICAL EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Senior Business System Analyst

State Farm currently has more than 90 insurance products ranging from auto, fire and life insurance. Payment rules and functionality vary by access point, product and method resulting in an inconsistent customer experience. Payment options can be complex, inflexible and disjointed for users to follow. The scope of the project was to create a superior customer experience by understanding customer needs and their desired methods of interaction and providing personalized and convenient service across all web portal/ channels touch points like agent, commercial web, phone and mobile for payments and claims. It provided ability to maintain billing and payment functionality for new and existing customers to purchase auto, home and life products within one payment interaction.

Responsibilities:

• Performed GAP Analysis As IS TO BE to derive requirements for existing system enhancements.
• Conducted requirement gathering sessions with the purpose of creating and defining the Business Decision Document BDD and the Functional Requirement Document FRD .
• Create scope document, project charter and Business Case Template BCT .
• Worked on Personal Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Documented use case specifications on the basis of requirements gathered from stakeholders.
• Prepared Business Requirement Documents BRD , Functional Requirement Documents FRD , System Requirement Documents SRD and system mock-ups for detailed expansion of business processes and application functionalities, which included ecommerce based web portal. Performed requirement walkthroughs with the technical and testing team to develop testing strategies and test plans such that test cases reflect user needs.
• Conducted meetings and discussions with program managers, application owners and business users to identify business requirements, use cases and to develop functional specifications. Identified and documented dependencies between various business processes.
• Worked as a liaison between product owners, project sponsors and project management and successfully deployed 90 insurance products in Integrated Customer Platform ICP across USA and Canada.
• Created new, user-interface designs, mock-ups, wireframes and prototypes and executed SQL queries on relational databases to create daily reports.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Scheduled meetings with developers, systems analyst and testers to collaborate resource allocation and project completion using MS Project.
• Involved in defining the source to target data mappings, business rules, and business and data definitions and managed in MEGA Business Requirement and Rules Tool .
• Framed a detailed agenda for JAD. Facilitated JAD and brainstorming sessions as requirement elicitation technique
• Helped co-business analyst in drawing data flow diagrams and process flow diagrams using MS Visio.
• Helped project manager with MS Project for developing schedules using Gantt charts and helped the process team in developing methodology and lifecycle for the BPM/SOA processes testing and quality assurance.
• Advised developers on accessing the correct web services other technical components that are part of the Manage Financial Information application.
• Used workflow monitor to monitor the jobs, reviewed session/workflow logs that were generated for each session to resolve issues, used Informatica debugger to identify issues in mapping execution.
• Developed Data Mapping Documents to depict Data Flow between Checkout application and Manage Financial Information.
• Participated in Information Technology Infrastructure Library ITIL design and release for Problem Management and Change Management.

Environment:

CRM, UML, SQL, MS Office, MS Project, MS Access, Snagit, SharePoint, Perfecto Mobile, Scrum Agile implementation, Rational SOA Tester, Informatics Power Center 9.1/8.6, Data Warehouse and TRAC.

Confidential

Ecommerce Sr Business Analyst

Insight Communications is the ninth largest cable operator in United States with approximately 760,000 customers in three states Kentucky, Indiana and Ohio. Insight offers state-of-the-art video, high-speed internet and voice telephony services to residential and business customers and delivers cn 2, a new kind of news and information network, to all of its Kentucky and Indiana customers. The scope of the project was to upgrade its website and integrate all the products and services linked to the two newly developed applications called customer relationship management and transaction management developed by our team. One of the highlights of the new upgrade allowed end users to search prices, compare, bundle, customize and order products and services together with the option of filling out surveys. Using these new applications helped marketing strategist and senior management rollout new plans for customer retention, get feedback, track customers buying behavior etc.

Responsibilities:

• Helped the team with pre prep activities to begin Scrum process and kept a track of the entire process using Green Hopper tool for managing backlogs, planning sprints and tracking the team through the entire release process.
• Assisted the prep team in sprint planning and deciding the duration of the sprints.
• Managed the progress of the sprint backlog and added incomplete requirements into product backlog at the end of each sprint.
• Facilitated meetings with the product owner, scrum masters, project coordinator, SMEs and testing teams.
• Used structured analysis model built in Excel and Visio, prioritized systems analysis and built use cases for web application modification project to be completed in SOA environment.
• Managed and participated in other Continual Service Improvement ITIL initiatives.
• Mapped business processes to ERP modules.
• Performed functional analysis, requirements, definition, ERP module configuration and testing.
• Wrote epic stories and user stories and added details like acceptance criteria, wireframes and story points which helped in prioritizing the user stories.
• Facilitated planning poker sessions to come up with estimates of effort for the stories from the team's side to assign story points to the user stories and decide the duration of sprints.
• Helped sorting the reviewed user stories into product backlogs prioritizing them on the basis of the business requirements.
• Facilitated daily scrum meetings and kept track of the meetings.
• Held the sprint retrospective meetings, reflected upon the past sprint and what could be improved.
• Developed data mapping documents between Legacy, Production, and User Interface Systems.
• Kept track of release burndown to reflect the amount of work left to complete the target before a product release date.

Environment:

VB .NET, CRM, IBM Cognos 10.2, MS Access, MS Visio, Clear Quest, Microsoft Office, Jasper soft, Informatics Power Center 9.1/8.6, Data Warehouse, Oracle 11i, PeopleSoft

Confidential

Senior Business Analyst

Confidential is a member of Fortune 500, specializing in credit cards, investments and savings, auto loans, banking and home loans. The scope of the project was to enhance the Credit Card Processing Application of the Integrated System used by the company. The credit data were made easily accessible which in turn lead to cost effective and quick decision making process on new credit card approvals. This also enabled the business units' organization wide to take actions on the existing accounts such as credit line increase or decrease, balance transfers and collections. I also worked closely on the online credit card statement documentation to allow the customers to view their online statements.

Responsibilities:

• Implemented Object Oriented Analysis and Design OOAD methodology to analyze and decompose the requirements.
• Analyzed requirements document by identifying ambiguous, incomplete and incorrect requirements. Also, developed attribute matrix and functionality traceability matrix to check if the current project requirements were met.
• Worked closely with the project manager to prepare documents such as Business Requirements Document BRD and System Requirements Document SRD .
• Analyzed business requirements into high level and low level use cases and activity diagrams using MS Visio.
• Worked closely with SMEs in understanding and documenting client requirements pertaining to ACH based accounts, loan servicing, maintaining and analyzing customers accounting books and many other business areas.
• Facilitated discussions, presentations and preparation of the burn out charts and estimated the schedule of the project timelines.
• Created use case diagrams, data flow diagrams, activity diagrams, sequence diagrams and Entity Relationship ER diagrams in MS Visio.
• Conducted JAD sessions with management, SME, vendors, users, credit agencies and other stakeholders for open and pending issues.
• Scheduled meetings with developers, systems analyst and testers to collaborate resource allocation and project completion using MS Project.
• Extensively used MS Access to perform data analysis by drilling down to the data level and checked the business logic and data tweaking done within the code. Also used PL/SQL to write queries and retrieved data from ORACLE database.
• Aggregated and analyzed test metrics weekly from the Clear Quest defects database that reflected the current status of the test execution and state of the defects, and communicated weekly status report to project manager.
• Managed and controlled change requests/defects using Clear Quest and made sure members in the team followed the change guidelines.
• Participated in QA testing UAT, Black Box, and Regression and deployment ensuring minimal defects.
• Extensively used MS Access and SQL to analyze data scenarios and data mapping.
• Extensively involved in UAT testing, gathered user inputs on the system, analyzed, discussed and incorporated change requests based on user inputs.
• Conducted GAP analysis to gather new functionality requirements. Also, worked on Agile and Scrum methodologies for fast completion of projects.

Environment:

UML, IBM Web sphere Modeler, MS Office Suite, Scrum Agile implementation, IBM Rational Software Modeler, JAVA, J2EE, JSP, HTML, SQL server 2000, Oracle 11i, SharePoint Test Director.

Confidential

Senior Business System Analyst

Confidential is world's largest provider of Cash Management Services. JP Morgan offers to clients the perspective of leader, product innovator and global financial solutions. The core of the project was the enhancement of portfolio center used by more than 3,000 independent investment advisors. The enhancement provided support in performance measurement, decision support tools, accounting, reporting and billing.

Responsibilities

• Worked directly with portfolio managers and was involved in learning information about portfolio modeling, electronic trading, pre-trade compliance and unparalleled access to liquidity and other investment and operations professionals.
• Worked heavily on SQL server database to extract data and build business reports.
• Prepared Business Requirement Documents BRD , functional and nonfunctional requirement documents, process flows, business and system use cases.
• Analyzed data and created both class diagrams and ER Diagrams for designing databases called Microsoft SQL Server 2008.
• Applied Unified Modeling Language UML methodologies to design dataflow diagrams, sequence diagrams and ER diagrams using Microsoft Visio.
• Prepared business cases, use cases, business and technical architecture, state charts, wire frames, activity diagrams, story boards and UI screens. Also, interviewed stakeholders, conducted JAD sessions and used BPM, UML and MS Visio. Prepared and delivered presentations to support other functional departments like sales and marketing.
• Used iterative life cycle methodologies and processes including RUP, Unified and Agile.
• Performed risk analysis to identify the business critical and high-risk areas of the application.
• Conducted presentations of QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Analyzed Business Requirement Document BRD , Functional Specification Documentation and System Requirement Documentation using UML methodologies.
• Helped maintain and prioritize lists of outstanding application issues and user enhancement requests.

Environment:

Rational Suite RUP, UML with Rational Requisite Pro , SDLC, SQL server, Windows NT/2000, OOA, MS Visio and MS Office Word, Excel, PowerPoint, Project