IT Business Analyst Resume

SUMMARY

Detail oriented and self - motivated IT focused Technical Business Systems Analyst with advanced experience in Property and Casualty Insurance and Programming.
Experienced Business Systems Analyst, Product Owner, Project Manager and Programmer/Analyst
Technical Manager in Insurance Industry Policy Administration System Development
22 years domain knowledge of P&C Insurance
Knowledgeable in all phases of Software Development Life Cycle (SDLC)
Management of Developers, Testers and Business Analysts
Extensive experience writing functional and technical specifications as well as conflict resolution, risk assessment and mitigation in Insurance industry

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

Responsibilities:

Business Analyst responsible for Commercial Lines forms implementations. Translated requirements provided by Business to technical requirements for the developers. Wrote and reviewed test scenarios for the QA team to ensure resulting output met the defined requirements.
Defined test cases through the customize Selenium automated testing tool to speed regression testing for QA.
Tested policy lifecycle transactions through Insurity’s Connect System.
Followed Agile development principles where system changes made within 5-6 week sprints were specified, developed, tested and implemented. Held daily scrums with QA and Dev teams to track sprint progress.
Used Sharepoint Production Tracker system to track system issues, sprint tasks and product backlog.
Used Microsoft Teams for internal chat client, file shares and informal meetings.
Used Zoom for team meetings with offshore resources and remote staff.

Confidential

IT Business Analyst

Responsibilities:

Lead Business Analyst responsible for developing functional and technical requirements. System changes included rate and commission changes, entry into 3 new states and other custom functionality required by the carrier.
Create project schedules, host staff and client meetings and publish management reports showing project status and health. Oversee multiple projects and prioritize resource allocation for a timely completion.
Solution Architect and Subject Matter Expert (SME) for Stonetrust Insurance Company, and their integration of First Best System’s underwriting management front-end. Defined the web services and APIs for the microservices that interfaced with the backend legacy rating platform.
Experience with transacting Rating, Binding, Issuing, Renewal, Cancellation, Claims, Billing and Document Storage micro services via API and web service integrations.
Tracked system issues in Jira from initial report through successful resolution.
Product Owner of Ebix TEAM-UP policy download. Teamed with sales staff to engage new customers and sell our capabilities in project definition, execution and delivery.
Project Manager for FirstMCO’s launch of a Web/mobile/Windows application for managed care company’s patient and provider appointment scheduling.

Confidential

IT Technical Manager

Responsibilities:

IT Technical Manager that lead a team of U.S. and offshore programming resources and Business Analysts designing and maintaining CSC’s POINT IN policy administration application for P&C insurers.
Utilized both Agile and traditional waterfall project management and development.
IT Business Analyst eliciting requirements from customers to author functional specifications for new state implementations of Work Comp and Personal Lines of Business within the PAS.
Operated in a revenue-generating, BPO (Business Process Outsourcing) environment. Had close contact with the customer regularly to communicate issues and project statuses.
Worked in a client-server environment with IBM iSeries (AS/400) host system providing the database with Windows servers providing the front-end, browser-based, user interface.
Lead the team as the Technical Manager that migrated Meadowbrook Insurance from the POINT 4.0 system (iSeries green screen) to POINT IN C.0 (browser based front-end). This project was implemented on time (18 months) and within budget ($1.5 million). Awarded the CSC Gold Pinnacle Award for excellence in project execution.