Summary of Professional Experience :

• 20 years experience performing enterprise and requirements analysis, 15 years in the Financial
• Industry. Enterprise analysis includes business process analysis, needs assessments, gap
• analyses, solution approach analysis and feasibility studies, and financial analysis. Requirements
• analysis includes eliciting requirements using techniques such as business process analysis, JAD
• sessions, document analysis, prototyping, interviews, surveys, observation, interface
• analysis, use cases, and brainstorming , creating business requirements documents, and managing
• traceability. 3 years experience with business process analysis for business intelligence
• systems. 6 years experience supervising teams of business analysts. Experienced with Word,
• Visio, PowerPoint, Excel, Access, RequisitePro, Jazz, Quality Center, and SQL.

Certifications and Training:

• CBAP Certified Business Analysis Professional
• ITIL Service Management Foundations
• Business Intelligence Requirements Analysis Training Class
• Agile Data Warehouse Design Book Training

Work Experience

Lead/Senior Business Analyst

Confidential

• Senior Business Analyst for CAR application at Office of the Comptroller of the Currency OCC - March 2014 to Present.
• Responsible for business process analysis, requirements planning, elicitation, definition and management, and JAD session facilitation.
• Analyzed current process and defined to-be business process for application data releases.
• Built prototype user interface using MS Paint and PowerPoint to enhance requirements elicitation.
• Defined requirements for transition from Clear Quest and RequisitePro to Rational Jazz platform.
• Lead Business Analyst for a team of three business analysts at the Federal Deposit Insurance Corporation FDIC
• Defined business processes to facilitate requirements elicitation for business intelligence systems in JAD sessions.
• Defines and documents requirements and creates and executes test cases using Word, Excel, Visio, ReqPro, and HP Quality Center for the implementation of business intelligence solutions data marts, reports, and dashboards - for the FDIC.
• Wrote and maintained business data lineage document for FDIC executive dashboard.
• Refreshed SQL skills to enhance data testing process.
• Created and executed tests for web services.

Senior Business Analyst

Confidential

• Analyzed business processes and defined business requirements for Commercial and Industrial and Home Equity dashboards.
• Lead Business Analyst for a team of five business analysts at OCC to support a suite of examination applications - April, 2009 to October, 2012.
• Standardized requirements and configuration management business processes.
• Performed business process analysis in order to define and document requirements for OCC's IT applications NCT, NRPT, SAT, ICERT, and CUS - using Word and ReqPro. Facilitated JAD sessions.

Lead/Senior Business Analyst

Confidential

• Lead Business Analyst for team of four business analysts
• Defined dashboard and performance metrics KPIs/PIs/RIs for four critical business processes for the OD, Office of Management OM using business process analysis and balanced scorecard framework defined. Presented approach and business process analysis result to the Director of Management and CFO of NIH. Results were so good, project extended to cover all processes within the OM.
• Analyzed OM business processes to identify weaknesses and recommend solutions for optimizing performance.
• Facilitated JAD sessions.
• Defined tactical and operational business process hierarchy for the Procure Goods and Services, Administer Hiring and Retention Services, Administer Research Services and Manage NIH Facilities strategic business processes.
• Defined balanced scorecard and dashboard development framework based on Kaplan Norton and Parmenter theory
• Defined as-is and to-be business processes to deliver business process gap analysis for implementation of best practice acquisition business processes and replacement of current systems with Oracle Financials, Compusearch PRISM, and nVision. Used Business Process Modeling software and Visio.
• Defined business analysis processes and deliverables to incorporate into enterprise architecture framework
• Performed ROI/breakeven analysis for implementation of PC Energy Management software.
• Evaluated Parts Ordering segment of Perform Maintenance business process and defined contractor performance monitoring requirements for business process owner.
• Rewrote requirements to make them testable for the Information Technology Service Management applications. Performed functional analysis between Remedy Asset Management module and Sunflower system. Prepared acquisition documents. Analyzing Remedy ITSM 7.0 to communicate changes to process owners to create to-be processes.
• Performed business process and requirements analysis, and developed implementation plan to define transition requirements for implementation of Constructware. Used Microsoft Access to analyze business process outputs and produce data reports for end users to resolve prior to the transition.

Senior Business Analyst

Confidential

• Consultant supporting IT Executives for Fannie Mae's Financial Restatement. Responsible for facilitation and tracking of Decision Requests presented to Senior Executives for exceptions to standard IT policies and procedures.
• Facilitated biweekly Governance meetings for IT Executives and produced meeting minutes.
• Monitored work streams supported by IT applications for execution timelines and slippage, compiled planning assumptions for baseline schedules, and supported signoff for 240 interface technical specifications.

Senior Business Systems Consultant

Confidential

• Analyzed business processes, and managed requirements gathering and implementation for moving non-prime loan origination activities from the existing system to the prime origination activities system. Devised new approach to for test plans creation.
• Created test plan for online automatic approval of auto loans system enhancement using new approach. Supervised execution by consultant.

Senior Analyst

Confidential

• Reengineered National Assessment of Educational Progress NAEP help desk business processes to meet performance and quality metrics. Forecasted support volumes and staffing needs. Developed performance goals and metrics.
• Project Manager for NAEP project help desk team to support 14,000 schools and 2,000 field staff. Support requirements changed every 4 weeks for both schools and staff. Project ran for 9 months.
• Recruited, employed and managed 15 staff. Designed email system in Outlook to manage work flow.
• Redesigned help desk tracking system using software development life cycle to increase efficiency and allow performance monitoring and reporting. Wrote functional requirements. Supervised design, coding, testing and implementation.
• Developed help desk documentation, including procedures, systems, and reference manuals.
• Created work, communications, and training plans.
• Evaluated final processes for efficiency and performance. Wrote final performance analysis that was also sent to client.
• Documented and analyzed NAEP business processes Flowcharter software to improve communication among project team.
• Created and formalized test plans for NAEP IT systems.
• Performed needs assessment for nationwide 50 staff NAEP state coordinator position and its performance and IT requirements. Managed purchase, configuration, and training for IT equipment.
• Worked with Westat President to design and develop a staff tracking, utilization and forecasting model, and compensation analysis system using Access to interface to the accounting package, CostPoint.

Senior Analyst

Confidential

• Developed detailed work plan that incorporated economic modeling and information technology tasks for 2 year project to build microsimulation actuarial model, using Microsoft Project and the rules pertaining to software life cycle development. Developed project reporting and tracking system. Model incorporated market share model for prime, nonprime, and subprime markets, default probability model, and actuarial model for forecasting losses and reserve levels for MMI fund. Data base created used Freddie/Fannie, MICA, Current Population Survey, detailed credit bureau, and other data sources.
• Met with customer to analyze business processes and perform needs assessment and identify model requirements.
• Performed issue tracking and resolution for economic and systems modeling teams.
• Facilitated development of model Internet application and model interface between subcontractor and client.
• Researched government budgetary and credit reform and subsidy processes for incorporation into model.
• Performed data analysis and modeling using SAS, EPS Econometric Programming Software , and Access.

Data Analyst

Confidential

• Analyzed motor vehicle business processes and produced enterprise, driver, vehicle, and motor carrier Enterprise Relationship Diagrams ERDs and data models.
• Managed messages, blocks, segments, and data elements for all IT applications using the PACLAN information repository.
• Monitored EC/EDI transactions for transportation area and managed the response to the proposed transaction from the industry. Supported IT Steering Committee.
• Attended Information Systems Workshop to learn Yourdon system development methodology

Senior Business/Financial Analyst

Confidential

• The following were performed as part of a major re-engineering effort:
• Lead Analyst for redesign of departmental strategic, tactical, and operational business processes. Included review of all processes and their policies and procedures, documentation of all business processes, writing of new policies and procedures, redesign of business processes, and defining indicators of performance for those processes.
• Performed gap analyses on business processes to determine required projects to get from the as-is to the to-be states. Performed cost/benefit and portfolio analyses for divisional and cross-divisional project planning.
• Responsible for work plans, issues tracking and resolution, meeting facilitation, status reporting, and communication to all levels of management.
• Defined project measures and indicators of performance.
• Performed impact, needs and GAP analyses, as well as vendor evaluations.
• Other accomplishments
• Project manager and Senior Business Analyst for cross- divisional and departmental projects including Developing and Implementing a Business Process to Preserve Deficiency Rights and Judgments, Transition and Redesign of Repurchase Business Processes, Credit Enhancements for Transfers of Servicing, and SIS Servicing Information System . SIS was designed as a three phase waterfall model project where Phase I was the creation of the required data and basic ranking reports. Phase II developed the Seller/Servicer scoring models. Phase III was an Executive Information Management system.
• Lead Analyst for redesign of Corporate Recovery/Credit Enhancement Business Processes
• Designed leading edge management information system including seller/servicer scoring and ranking methodology. Required evaluating financial reporting and information systems, as well as an introduction to GAAP.
• Trained individuals on optimal and efficient use of mainframe SAS on IBM operating system. Used SAS, SQL, JCL, and other IBM 370 system utilities for data analysis and model development.
• Responsible for all aspects of data development for corporate charge-off forecasting model. Assisted Senior Economist with design and estimation of model.
• Other projects included analysis of warrant pricing program multifamily sampling problems by GAO current LTV forecasts portfolio statistics historical default and prepayment rates evaluation of pricing and cost models for GAO CPC Editorial Board credit enhancement analysis.
• Department representative on team to build a data warehouse