Summary:

• Worked with various teams in-house and off shore to develop the solution and get user acceptance, through excellent communication and detailed documentation skills.
• Have been involved in various levels of Change Management, Demand Management, Vendor Management and process management improvement.
• Onshore / Offshore Coordination.
• Expertise across various domains like Life sciences, Pharma, Clinical Data management, Drug development, E-commerce, Retail, Health care insurance, Medical Billing, Claims Management.
• Employed with an IT MNC, 'HCL America Inc.' as Lead Engineer.
• Around 5 years of experience in the field of Application Analysis, Worked for various clients such as Dick's Sporting Goods, MSD, Merck Co, All scripts Healthcare.
• In-depth knowledge of SDLC, Agile, PM and ITIL methodology.
• Possesses excellent delivery excellence, problem solving skills, decision making, relationship management and interpersonal skills.
• Highly proficient in working with users to gather requirements, analyze them and prepared process improvement, BRD, FRS, User stories, functional and non-functional documents.
• Study set-up and design for EDC RDC in drug/vaccine all Phases and medical device FIM, Pivotal, Registry clinical trials.
• Prepared SOP's, JAR, Guides, Use cases, Test cases, Run books, Validation Matrix, What if Scenarios, UML diagrams, Deployment and Implementation plans etc.
• Performed Clinical studies in compliance with Good Clinical Practice guidelines.
• Experienced in conducting joint application development JAD sessions for requirements gathering, analysis, design, and effectively conducting meetings, and brainstorming sessions.
• Experienced in BOPIS, SFS, Payer/Provider Management, Healthcare IT, EMR/EHR and EDI transaction.
• Worked on healthcare standards such as HIPAA, 5010, HL-7 Outbound, HL-7 inbound, CPT and ICD-9/10.
• Experienced in Gap analysis, Data analytics, Data mining and ETL.
• Involved in Value addition team and presented innovative ideas there by saving their time.

Technical Skills:

Professional Experience:

Business System Analyst

Project Description: This project involves maintaining the solution definition and system requirement of an e-commerce application development project. DSG.com and GG.com are web application, integrated with various internal and third party vendor applications to provide the complete ecommerce solution to the end users.

Roles and responsibilities:

• Preparing SOP's, JAR, Guides, BRD and process improvement document, Pivot tables, Macros related to Omni channel initiatives.
• Primary responsibility focuses on maintaining and enhancing the current e-commerce system environment.
• Working on BMC Remedy system INC, PBI, WO, TASK and RCA and Client IQ, under ITIL classification required to close and triaging, repairing, and escalating critical issues in a fast-paced e-commerce environment.
• Working as a SPOC and gathering requirements to ensure proper delivery all the milestones are met according to agree upon timelines with high quality.
• Utilizing what if analysis to forecast traffic and channel resources to improve return on investment.
• Writing and Reviewing test cases, use cases, scenarios and expert in UAT User acceptance testing .
• Identifying all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Have been involved in Micro strategy reporting, ODS, BOPIS, SFS and troubleshoot the issues with help of application such as Tidal, Store net, Remote tool, MDM and resolved all issues within SLA.
• Process Improvement for optimal utilization of resources. Improved the Vendor Management Process and there by reduced the process cost by significant amount and time.
• Validating site performance before and after code deployment and reviewing the load performance In Keynote.
• Identify and document issues/risks/gaps with their impact and provide recommendation alternatives to develop the application to meet the user requirements.
• Preparation of reports, Flowchart, Process maps and PowerPoint presentation to client.
• Have been involved in migration projects such as Tidal to Control M and VFT to WebSphere MQ.
• Highly proficient in working with users to gather requirements, analyze them and subsequently use Rational Product and design tools to document the requirements.

• Monitoring database, Jobs, Feeds on daily and weekly basis.
• Working with various vendors such as GSI eBay , United U, PayPal, Bazaar voice, Monetate, Certona, Foresee, Invodo, Wheretogetit, Shop local, Branding Brand, Adobe, Ensighten, Keynote, Needle, Oracle and Akamai etc.
• Resolving metadata related errors along with the whole gamut of data hitches to ensure the smooth flow of data across production environments and hence ensuring on time reporting of feed and jobs related to ecommerce.
• Ongoing management of special projects such as Fan Shop, Holiday Planning, PDP etc.
• Creating MS Database for UPC/ SKU missing investigation and troubleshoot the issues with the help of PL/SQL.
• Experience in facilitating Joint Requirement Planning JRP sessions with Business User Groups, conducting Joint Application Development JAD sessions with IT Groups and Conflict Management with Project team members.

Confidential

Business Process Analyst

Project Description:

Hospital Management Support system involves designing, development, maintenance enhancement of comprehensive GUI medical information management package to automate the needs to medical offices. It involves creating the business and functional requirements necessary for creating software product Tiger that meet medical offices needs with ICD-10 implementation. It also encompasses Claims record system to validate patient demographics and verify insurance claims eligibility in real time. Adopted HIPAA standards for securing Electronic Protected Health information EPHI .

Roles and responsibilities:

• Initiated the value addition ideas and saved time as well as cost.
• Validated system performance before and after deployment.
• Worked in Healthcare Claims Administration Healthcare Claims Processing 837/835 including facility claims and professional claims.
• Performed Functionality testing and regression testing.
• Prepared BRD, Process improvement documents, Scenario's with respect to ICD10 changes and CMS1500 claim form.
• Experienced in EMR/EHR, claims process and adjudication in the Medicare, Medicaid and Private Insurance Sectors adherence to HIPPA.
• Conducted JAD sessions with different Business Users to develop new policies and procedures for the Service Catalogue, Hospital billing, Reports and Claim processing.
• Experienced in What if analysis such as evaluating the historical data and forecasting the future behavior.
• Analyzed new business requirements for client specific enhancements, Functional and Non-functional requirements in a Traceability matrix and translation into product specific designs using UML Use cases, Activity/Sequence diagrams .
• Have been involved in EMR data exchange, HL-7 Outbound, HL-7 Inbound for exchange of data, Master files, Demographics, Charges from external system.
• Involved in intensive system level testing of analyzing the HL-7 messages coming out and in of External system.
• Streamlined processes by establishing SOP's, User stories and processed improvement documents in order to enable best practices.
• Gathered business requirements from Subject Matter Experts to understand how current legacy system works and coordinate for further review and coverage.
• Met with the users, analyzed and document current workflow starting from patient registration, Scheduling, Charges, Insurance processing to billing and reports.
• Profound exposure in analyzing the process of medical coding and transition of ICD9 to ICD10.
• Wrote and reviewed the test cases and requirement traceability matrix along with the testing team. Tracked the project status in MPP, prepared the project status reports and represented the teams in the PMO meetings.
• Tracked risks associated with the implementation of system solutions required for the successful implementation of the ICD-10 project
• Involved in conducting peer reviews in support of the design process, interviewing customers with regard to workflow details.
• Assisted in the testing of product/enhancement releases to validate against specifications, reviewing end-user documentation, training users on application features and working to set and meet project delivery dates.
• Developed documents and implemented appropriate policies and procedures related to patient accounting, including follow-up on all patient accounts receivables.

Confidential

Business Systems Analyst

Project Description:

This project involves Clinical Trial Study structuring and development of collectors for site Data entry of phase 1 on European and North American sites.

Roles and responsibilities:

• Designed setup/ build studies in Phase I III clinical trials, interpreted protocol using Merck specified Legacy tool, like Trial Setups, Clin build, compare protocol utility tool to build the collector for data entry by sites to understand the concepts in designing the study design of the trial.
• Responsible for managing all data management activities such as requirement gathering, designing specification documents, eCRF designing, study set-up, edit checks, database, user acceptance testing, views deployment, quality checks required to support clinical trial process handling application issues.
• Served as a team interface for business interaction and responsible for proper channeling of their requirements to match organizational capabilities and ensuring client satisfaction along with an end to end understanding of Merck Processes for Clinical Trial legacy Systems.
• Conducted monitoring visits to confirm protocol compliance, ensured Good Clinical Practice and conducted close out visits.
• Resolved metadata related errors along with the whole gamut of data hitches to ensure the smooth flow of data across production environments and hence ensuring on time reporting of clinical data by clinical team to regulatory authorities like U.S. Food Drug administration FDA .
• Database lock activities freeze and created integrated summary of safety ISOS reports prior to FDA submission.
• Validated the report generated using Business Objects using PL/SQL queries.
• Worked closely with couple of CRO's such as Paraxel, Celerion and Quintiles for Outsourced studies management.
• Reviewed SDTM standards mapping specifications, eCRF's and SDTM conversion issues logs to assist the SDTM development team with questions and issues regarding the mapping of clinical study data to SDTM domains
• Performed Cross functional communication with various business user groups within the legacy systems and prepared business requirement documents required for setting up a Trial.
• Writing test cases, performing UAT, Change management Ad-hoc protocol changes to meet business requirements , Demand management getting business requirements for each study and delivering the final product within the timelines set , Vendor Management Involves various level of techno-functional communications with various vendors who are involved in providing Trial data for studies outsourced by Merck as well as various level of clinical data management and an end to end understanding of a Clinical trial set up, problem structuring, designing collector methodology.
• Used JAD sessions, and one-on-one meetings to identify Business and System Requirements, and documented then using Use Case Modeling, Process Flow diagrams and documentation, data mapping rules, and Screen mock-ups.
• From a Technical perspective, involved in various levels of troubleshooting within the application as well as at various levels of Clinical data, Release engineering activities and branch planning, Provided application and technical support to clinical studies.
• Involved in RCA and CAPA and brought out ways to minimize and identify measures leading to defects within the project.

Confidential

Associate Business Analyst

Project Description:

This project involves development of Protocols, validation checks, etc. so that trials can available for entering the patient's data. We need to take care of all kind of metadata issues.

Roles and responsibilities:

• Worked on Service Now under ITIL framework and resolved all issues within SLA.
• Interacted with client as SPOC and gathered requirements to ensure proper delivery in order to meet all the milestones with high quality.
• Unit testing of newly developed protocols.
• Coordinated with various stakeholders for detailed requirements and prepared User stories.
• Responsible for the preparation of standard operating procedures, project/clinical data management plan, define data entry/validation conventions.
• GCP Good Clinical Practice of electronics recordings and submission of clinical data.
• Prepared BRD, FRS, User story, Functional and non-Functional documents with respect to Clinical trials.
• Mapping of data for the early stage development clinical trials study through an application named Trial Setup.
• Conducted Joint meeting with developers and testers and explain about the application functionality.
• Created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Created and delivered study-specific site training. Processed Change Requests, Reviewed the data entered by investigational site staff and initiated end-of-study PDF rendering.
• Performed root cause analysis and suggested workarounds and/or solutions for recurring issues.
• Conducted weekly review meetings for the development team to know development status and any risks.
• Identified the Security Risks in the application being built and addressed them in the requirement document to avoid the security breaches.
• Maintained Known Error Database KEDB for the swift resolution of recurring issues and transferred knowledge for seamless handover of the project to new team members.
• Preparation of reports and presentation to client.

Confidential

Entry level Intern

Project Description:

This project involves finding out the various inhibitors that could block the active site of the protein bind to it by using bioinformatics.

Roles and responsibilities:

• Involved in Drug designing and virtual screening of small molecules.
• Building docking algorithms have proven quite good at replicating binding orientation of compounds in active sites.
• Experienced in lead optimization of screening hits to optimize their affinity and selectivity.
• Mapping of data for the early stage development clinical trials study through an application named Trial Setup.