SUMMARY

• Offering 10 plus years of IT industry experience in wide range of software development projects in diverse domains including compliance, remittance, information security, clinical and education. Expertise in Compliance System Documentation, Requirement Management, AWS Cloud Technologies, Network & data security, Data SQL Analytics and QA support.
• Experience with processes related to Business & System analysis, Requirement Management, Application development & documentation, Software project planning, execution & monitoring.
• Extensive experience in developing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Software Requirement Specification (SRS), Requirement Traceability Matrix (RTM) and User stories in Jira.
• Experience in Compliance System Documentation for organization with over 200 systems and multiple compliance processes.
• Proficient in developing Business Process Flows, graphical depiction of Use Cases including Use Case diagrams, Activity diagrams, Sequence diagrams, Class diagrams and Collaboration diagrams using Lucidchart, MS Visio and Balsamiq.
• Strong communication skills in engaging Project Sponsors, Business stakeholders, subject matter experts and Business Users in gathering the intricate workings of business processes.
• Increased efficiency of product delivery on scheduled dates while reducing operating costs.
• Ability to work in dynamic and diverse environments and varied methodologies including Scaled Agile Framework (managed through Jira), Scrum, Waterfall and hybrid SDLC models, learning and mastering newer tools, techniques and Business Analysis strategies.
• Experience working with multi - disciplinary and dynamic teams including Fraud Monitoring and Investigation, Quality Assurance, HR personnel, treatment teams, researchers, insurance providers, Development teams.
• Developed excellent professional skills by working independently and as a team member to assist business in the process of translating the vision of the application into a business requirement document.
• Implementation of strong decision-making skills and communication skills both written and oral.

TECHNICAL SKILLS

• SAFe & Scrum
• S3, VPC, IAM, EC2, EBS etc
• Requirement Gathering & Analysis
• Requirement Gathering & Analysis
• JAD
• Wireframe & GUI Designs
• HIPPA Trained
• MS Office tools
• Information Security
• User Acceptance Testing
• SQL
• Business Process Flows
• SDLC
• IVR
• UML
• Jira and Confluence
• User Stories

PROFESSIONAL EXPERIENCE

Confidential

BUSINESS/ SYSTEM ANALYST

Responsibilities:

• Acting as a Product owner for Safe Agile teams translating and documenting business needs- including both functional and non-functional requirements into user stories and appropriate acceptance criteria for solution teams to work on.
• Leading refinement sessions for effective story writing, estimation with globally distributed teams of 25+ participants.
• Authoring Compliance system Knowledge storehouse document (WU Wikipedia) in Confluence - Developed End to End Data Flow Diagrams for the enterprise involving over 200+ applications, serving as a great tool for training and requirement analysis, story estimation and development and testing of requirements/ user stories.
• Using Lucid chart, Visio and other tools to represent business models, product vision and process to assist throughout the SDLC process.
• Worked as a business analyst for AWS data Migration project into S3 buckets and AWS Glacier
• Extensive experience in designing User experience (USX) screens, User Interface (UI) Models for creating new, complex features and functionalities or making enhancements on existing functionalities - demonstrating the same to end users and gaining sign offs for development of MBIs
• Exposure and participation in all Scaled Agile (SAFe) ceremonies involved in the journey of exploring, designing, refining and deploying Business Solutions.
• Extensive experience in writing User stories, features, acceptance criteria, test cases, also assuming role of Product Owner/ Product Manager, Scrum master, subject matter expert.
• Conducting Impact Analysis UAT testing for the Business teams to mitigate any defects.
• SQL for data analysis, deciphering hard coded functionalities in the system for appropriate analysis, solution exploration and process designing.

Confidential

BUSINESS ANALYST

Responsibilities:

• Acted as a liaison between several groups- including network security architects, CTO architect, security engineers and network and firewall engineers.
• Used Confluence to manage documents resulting from early analysis, requirement gathering, design and customer interviews. Formal requirements were captured with the help of JIRA.
• Followed the UML based methods using Visio to create: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Responsible for handing over the project from the engineering team to the operations as part of BAU activity by implementing and developing operational processes and also implementing the RACI matrix.
• Working on implementing a runbook along with team members in case of an incident identified.
• Part of a team that helped in enabling of Privileged Access Management (PAM) for certain key applications and servers (SOX based) using CyberArk.
• Part of the onboarding team that required working closely with the development support team and other infrastructure team to mitigate the risk of privileged access for key systems.