Business Analyst/Project Manager Resume

SUMMARY

A Business Analyst with a strong background in logistics and expertise in gathering and documenting business requirements and interacting with users from several business units.
Work closely with executive level staff to develop business solutions associated with IT.
Implemented a sales management order system using the Agile and SDLC methodologies and responsible for writing detailed design documentation, developed business process models, logical data models, data flow diagrams and entity relationship diagrams.
The system also uses Web Services technology to define messages and assist in user interface development and user acceptance tests.
I have committed to applying quality workmanship, performance excellence, and teamwork in each career challenge that has been presented.
Providing detail - oriented and outstanding leadership and managerial skills has allowed me the ability to initiate and implement vital logistical changes. Excellent communication and interpersonal skills have also contributed to my solid work ethic.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Project Manager

Responsibilities:

Manage project changes in an Agile environment using the Infor ERP system (M3).
Interview key stake holders for requirement gathering to manage any modifications within the system.
Troubleshoot and address any issues associated with the M3 over all Business Areas.
Produce ad hoc reports using Hyperion queries in the Data Warehouse to track sales and finance for multiple Business Units.
Complete Project Lifecycle for New Product implementation.
Address all customer concerns through the supply chain lifecycle.
Manage the logistics flow of parts and products to the Airlines from Sales, Warehousing, and Shipping (Including AOG)
Subject Matter Expert for all processes for each Business Unit
Provide Local IT level support for four facilities. (CA, NJ, GA, WI)
Create document and procedure for end users to use with the system.
Perform User Acceptance Testing for new modifications with ERP System.
Manage any Technical Projects for the company

Confidential

Project Analyst/ISO Management Representative

Responsibilities:

Manage project changes in an Agile environment using sales order management system (McLeod).
Interview key stake holders for requirement gathering to manage and correct logistical issues.
Troubleshoot and address any issues associated with the McLeod system.
Produce ad hoc reports using small SQL queries in the Data Warehouse to track productivity for multiple regions.
Project Management of the McLeod implementation lifecycle.
Participate in GAP Analysis New Product implementation.
Address all customer concerns through the supply chain lifecycle.
Assist in the management of tariffs, movement of product, inventory, logistic, and finance for order management.
Address issues with the system associated with time and transit and possible OS&D.
Perform User Acceptance Testing for New Logistic System.
Perform ISO Internal Audit for all facilities.

Confidential

Technology Business Analyst

Responsibilities:

Manage project changes in an Agile environment for a sales order management system (CargoTel).
Wrote detailed design documentation.
Produce status reports and conduct meetings with stakeholders for all current and future project updates.
Produce ad hoc reports for Operations using the systems SQL extraction tool to track productivity from the system.
Perform ETL between multiple databases.
Create process flows for business units.
Support all online applications for multiple business units.
Validated technical designs created by IT developers against functional specifications.
Facilitated Joint Application Design (JAD) sessions with UPS Development team.
Developed business process models, logical data models, data flow diagrams, and entity relationship diagrams.
Created procedure documents for the sales order management system using the CargoTel Logistics system.
Maintained and resolved any technical issues regarding software used within the organization.
Perform User Acceptance Testing for applications within UPS Logistics Third Party Application (CargoTel).