SUMMARY

• Overall 14 + years of experience as a Business Analyst, Product Owner, QA lead, I have contributed to many projects/products/offerings in multiple domains ranging from new product development to major transformation projects.
• Excellent communication, interpersonal skills, active team player, adaptable to any environment and fast paced working standards.
• Experience working in Agile and Waterfall Methodologies.
• Dedicated Product Owner in an Agile Team in which I was the liaison between multiple operation teams, QA and the development/solution architects teams.
• Good understanding of the SDLC (Software Development Life Cycle) and experience in all Phases of STLC (Software Testing Life Cycle).
• Compelling track record for delivering products/projects as scheduled.
• Handled most aspects of project delivery starting from creation of the scope document to project modeling as per the projects’ requirements.
• As a business analyst and as a product owner I have worked with members of the business and technology teams in eliciting, documenting requirements, converting backlog items for each iteration/sprint aimed towards effective delivery.
• Experience in engaging appropriate stakeholders to refine the backlog, provide and/or seek clarifications on a regular basis and in aligning priorities with the product road - map.
• Owned the product road-map, release plan, sprint goal and release goals for the Scrum team.
• Responsible for product management starting from product documentation to creating user guides, sending out release notes, planning for internal and external training of the new application/builds.
• Responsible for articulating and translating the business’ vision into Epics/Features/Stories that stitch together with functional and technical requirements and business validation rules.
• Extensively coordinated the UI efforts.
• Demonstrated history of Concept-to-Market in the development of new products.
• Held multiple interdisciplinary roles acting as the primary interface between the business and cross-organizational/functional/technology teams. Identified new opportunities for process optimization in terms of marketing/campaigning and communicated the findings with the leadership.
• Extensively worked on complex telecommunication, networking and call center requirements and projects.
• Managed scope, coordinated delivery efforts and involved in change management and in the implementation process.
• As a product owner, I was one of the key contributors in a few projects that handled resource forecasting and tracking.
• Possess the ability to work with the business to understand their requirements and package them for development.
• Understand the complete workflow of a product’s lifecycle.
• As a product owner I have led the business development geared towards future advancement of a suite of digital products.
• Reported to leadership of product development, while working with multiple technology partners and internal stakeholders.
• Trained retail business managers’ team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
• Well experienced in facilitating, moderating the grooming sessions. Prioritized internal and external communication thus improving transparency and in radiating value driven information.
• Proven leadership abilities to support the team in servant-leadership style as well as contributing to an atmosphere of cross-functional teamwork within the organization.
• Extensively supported the digital operations of websites and mobile apps.
• Assisted in defining key digital initiatives on the retail front.
• Communicate web release updates to marketing, field sales and call center teams.
• Very well versed in writing requirements and user stories pertaining to contact center services.
• Vendor management skills in handling broker portals-Service level agreements and performance measurements.
• Extensive experience in creating business requirements/user stories in both Agile and in Waterfall methodologies, as well as in Scrum Framework.
• Well versed in JIRA and OnBase for various facets of the project documenting requirements, issue tracking, defect tracking and all aspects of project management .
• Created QRG’s Quick Reference Guides/Job Aides for multiple operational works-streams to consume.
• Extensively involved in business systems and operational processes transformation projects.
• Created Test Plans, Test Cases in QA workspace, as well as in RTM for defect tracking/bug reporting utilizing various tools. Utilized HP ALM extensively.
• Functional, Regression, Release, Integration and UAT testing. Handled some of the Unit testing with the development teams’ support/inputs. Extensively involved in creating UAT test cases, facilitate the testing with the end users, register the inputs/modifications suggested and track the changes with the Scrum team to resolve/completion.

TECHNICAL SKILLS

Project Management and Collaboration: MS Office, MS Project, Jira

Enterprise Content Management: Hyland OnBase

Business Intelligence Analytics: MS Excel

BPM Tools: MS Visio, SmartDraw, PEGA

Data Base: MS Access, MS SQL, MySQL

Business Communications: MS Teams, Slack

Methodologies/Framework: Agile, Scrum, Waterfall

Change Management: MS SharePoint, Rational ClearQuest (For process control and process automation)

Training Received: Internal training in Tableau, Salesforce MuleSoft API and Power BI

PROFESSIONAL EXPERIENCE

Product Owner/Senior BA

Confidential

Responsibilities:

• Translated customer and stakeholder ideas/needs into requirements/user stories.
• Create, maintain and prioritize product backlog.
• Prepared BRD, FRD, roles & permission matrix
• Documented user stories and defined acceptance criteria.
• Participated in Agile Ceremonies for value driven productivity, transparency and to overcome impediments/blockers if any.
• Authored requirements across Salesforce Marketing Cloud and Salesforce Sales cloud to ensure customer data is up-to-date.
• Worked with Salesforce SME’s during requirement gathering and feasibility studies in the areas of Salesforce Sales, Service, and Marketing Cloud to accommodate retail stores’ needs.
• Engaged actively with Salesforce team in documenting requirements with predictive market segmentation and data modeling for customer service digital platform.
• Worked with Salesforce team to groom user stories such as constructing summary and detailed views for all CRM object areas (campaign, lead, contact, account, opportunity, revenue activities and reporting.
• Created requirements that involved Salesforce product integration with other applications to give a complete 360-degree customer view in a single page.
• Created API requirements for query request and query response related user stories MuleSoft API . API requirements that involved ODS view of customer master table, coverage and consumption details.
• Documented extensive non-functional requirements such as SFTP set-up between trading partners and business IT.
• Acted as liaison between business functional work-stream and external vendors in terms of moderating calls, gathering requirements for data integration/exchange between entities. Extensively involved in vendor management work-stream to streamline business functionality and processes such as granting access, restrictions, flagging members, recovery vendors etc.,
• Performed extensive UAT activities (authored/reviewed/tested/ held UAT support sessions with end-users)
• Major contributor of product roadmap and release planning.
• Track and manage KPI’s.
• Coached and constantly enforced adhering to Agile practices.
• Work with the team to groom product backlog.
• Participated in project planning, effort tracking and in team management.
• Demonstrated new builds/functionality to business end-users and stakeholders during sprint review.
• In some areas of the project, I assisted the team in the design and development of the new features, reports and ad hoc tasks for improved functionality.

Business Analyst/QA Lead

Confidential

Responsibilities:

• Based on the scope document, created requirements specs and involved in the business process mapping and design.
• Lead and facilitate Joint-Application Development (JAD) sessions to elicit requirements and document findings in predefined specifications.
• Created business and functional requirements, process flows and defined business rules and validations. Created data flow diagrams per design specifications.
• Facilitated meetings with client partners to identify, refine and document interface specifications where data exchange with external entities were involved.
• Worked with cross-functional teams that involved business analysts, development teams, architects for constant KT (Knowledge Transfer) sessions and how the teams can utilize existing templates/documents to repurpose them for efficiency as well as meet common goals.
• Worked with management and clients to document and negotiate scope changes.
• Involved in tracking requirements, design specs (requirements, business rules, interface specs etc.,) and proceed with the formal submission and approval process with the client.
• Key member to create and to execute test scripts and test data. Sole owner of QA/UAT efforts.
• Defect track issues and gear towards resolve/completion.
• Used SQL queries to manipulate testing data, retrieve information as well as to perform database integrity testing.