Business Systems Analyst Resume
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TECHNICAL SKILLS
- Sage Business System
- Maxim Business System
- Macola ERP
- IBM ERP
- DotNetNuke - CMS
- Retail POS Systems
- Sitelink Ecommerce
- BizSync Integrator
- Google Analytics
- Google Ads | Tag
- SEO | SEMrush | Ahrefs
- ASP Classic
- HTML5 & CSS
- QuickBooks
- Payment Gateway
- Microsoft Office 365
- Advance Excel
- Report Builder
- FOCUS Analytics
- Amazon Seller Central
- UPS|FedEx|USPS|Shippo
- Pingdom | WebSphere
- SQL Server 2016
- SQL Svr Mgmt Studio VPN, SFTP, TCP-IP
- MS IIS Web Server
- SDLC | Agile
- Jira | Confluence
- Trillo | BaseCamp 3
- GoDaddy Hosting/SSL
PROFESSIONAL EXPERIENCE
Business Systems Analyst
Confidential
Responsibilities:
- Provided a strategy for developing their e-commerce goals.
- Managed functionality changes, and website migration with developers.
- Designed new data fields and data mapping to integrate Clarity eCommerce.
- Analyzed the data integrity of customer orders and corrected SQL tables.
- Created data reports using Advance Excel functions.
Senior Business Analyst
Confidential
Responsibilities:
- Elicited business stakeholder requirements and articulated system requirements.
- Collaborated with cross-functional teams and vendors to deliver solutions.
- Resolved 95% of OMS business processes, SQL data, Systems, and eCommerce functionality issues.
- Subject Matter Expert of Order Management system and e-Commerce hosted websites .
- Facilitated successful meetings leading to brainstorming solutions.
- Completed over 100 User Acceptance Testing for new, updated, and customized changes.
- Strategized on SEO, UX/UI design, marketing, and Multi-Channel connection.
- Wrote over 100 Knowledge Base processing and procedural workflow for training CSRs and clients.
- Managed over 50 implementations of application projects with end-users.
- Reduced potential company costs by over $300,000 annually through cost-benefit analysis.
- Lead First Responder for downed websites quickly resolving server, data, hosting, and coding issues, preventing further lost revenues.
- Supervised 30 websites and data migrations to a .NET hosted platform.
- Developed and managed a 15 customer support team and mentored 3 e-commerce analysts.
- Exclusively nominated for “Best Support Analyst” by CEO and based on client review.
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