PROFESSIONAL SUMMARY

• Over fifteen years as a Sr. Business Systems Analyst.
• Have five years in the Mortgage industry and three years in insurance.
• Have four years in Project Management.
• Over ten years of experience writing requirements, use cases, workflow documentation, and developing user acceptance test plans for large complex business system development.
• Design, develop and deliver complete solutions to customers.
• Led functional, systems and user testing: completing them on time, within budget and matching performance goals.
• Experienced in performing System Integration, User Acceptance Testing, and User Training
• Knowledgeable in creating test scenarios and development of test plans.
• Strong analytical skills with extensive customer service experience.
• Excellent communicator with strong interpersonal skills and superior organizational abilities.

TECHNICAL SKILLS

Architecture:

Client/Server, Internet/Intranet, E-commerce, Telecommunications, Redundancy, Backup.

Operating System:

Windows, IBM AS400 and UNIX .

Database:

MS SQL Server, Oracle and MS Access.

Language:

SQL, PL/SQL, Visual Basic, VBScript, JavaScript, HTML, XML, UNIX and C .

Tools:

Waterfall, Agile SCRUM , RUP, Rational Suite Enterprise Clearquest , AMDOCS Enabler, MS Office, MS Project, Visio and FrontPage, SharePoint

WORK EXPERIENCE

Confidential

• Customizing the enterprise solution to meet the client's demand.
• Facilitate JAD sessions that included business owners, vendors etc.
• Acting as an a liaison between the SME and the developers
• Gathering requirements from the business users and build the BRD.
• Have experience in performing Systems Integration and centralized systems Distributed Systems .
• Performing User Accepting Test
• Applied the SDLC methodology
• Train the business users on how to use the systems.

Confidential

Volunteer

• Participate with a team of volunteers at Community Action Partnership of Orange County.
• Package and prepare food boxes for distribution.
• Tailor food choices to specific populations being served that month.
• As I am active in my current job search, this volunteer position has provided me a way to stay integrated within my community while continuing to build upon and strengthen my transferable workplace skills.

Confidential

Business Systems Analyst

• Conducted JAD sessions with various Business Users and vendorsand upgraded the enterprise application.
• Conducted intense requirements gathering sessions with team leaders and functional managers.
• Translated the business requirements into technical specifications and managed UAT testing.
• Worked as part of an agile team to solve problems and deliver projects.
• Updated eCommerce website using HTML and XML for front -end, VB and SQL for back-end processes. For example if someone buys a commodity, it shows on the screen automatically the changes done.
• Created test scenarios and developed test plans to be used in testing business applications
• Used SharePoint to post meetings minutes as well as project's progress.
• Used Visio to draw as-is and to-be workflows as well as a BRD.

Confidential

Business Systems Analyst

• Moved from the old legacy to the new enterprise application .Net by gathering requirements, documentation and being a liason between the SME and developers.
• Created test scenarios and developed test plans
• Developed functional and system design specifications
• Responsible for writing uses cases and functional requirements.
• Worked with the QA team to provide regression testing for a new insurance portal.
• Used the Agile Methodology to meet business users' needs and Waterfall Methodology on the development of the new application.
• Organized, traced and tracked requirements, including changes, throughout the project's life cycle.
• Interpreted customer business needs internal and external and translated them into Application and Operational requirements.

Confidential

Senior Business Systems Analyst

• Designed as-is and to-be workflow diagrams using Visio
• Analyzed complex data/information and made recommendations to the business users through JAD sessions.
• Liaison between business, technical, and other departments.
• Responsible for process improvements, making specific improvement recommendations for business processes that impact multiple organizations and/or the entire business unit.
• Clarified technical and business requirements, documentation, development of Future State strategies and acting as SME for existing systems

Confidential

Senior Business Analyst/Project Analyst

• Responsible for project documentation including business process flows using Visio and business rules, functional specifications, application and interface specifications, training documentation and presentations, and reference material.
• Process improvement to the enterprise application known as Empower using Use Case.
• Facilitated professional meetings and JAD sessions.
• Gathered requirements from cross-functional user groups and developed functional specifications.
• Skilled with Rational SDLC methodology, including documentation of requirements, and Data Mapping.
• Used the Agile Methodology in project lifecycle. This methodology lowered risks and costs.
• Used Use Case Methodology, Rational Unified Process and SCRUM methodology to collect specifications and develop applications.
• Executed test scripts while building and maintaining test environments. Performed defect tracking and maintenance.
• Worked with business and technology leads to identify appropriate data for testing, and then prepared test cases.

Confidential

Project Specialist/ Lead Analyst,

• Defined resources coordinated both in-house development group and off-shore developers.
• Worked on the enterprise in-house application known as DARES. Using SDLC Methodology.
• Involved heavily in two major projects as Lead Analyst/Project Manager.
• Facilitated professional meetings and JAD sessions and participated in planning and coordinating activities of departmental projects.
• Gathered requirements from cross-functional user groups and developed functional specifications. Specs were turned over to the New Invoice vendor for coding, testing and implementation. Acted as the key liaison between Option One and the New Invoice vendor.
• Used Unified Modeling Language, Rational Unified Process and SCRUM methodology to create new .NET application.
• Responsible for business requirements gathering and communications activities with customers and management.
• Supported and assisted developers and QA in developing Quality Control test plans and test scripts, as well as supporting all testing phases.
• Used Clearquest tool to monitor defects and produced a report for Senior Management.

Confidential

Lead Business Analyst Contract

• Communicated system changes and processed to appropriate personnel, documenting any processes as necessary.
• Tested new features and changes to internally developed software applications.
• Day-to-day testing of product updates and releases and created QA deliverable documents such as Test Scripts, Test Plans and Test Cases.
• Coordinating scripting needs within the QA team to maintain a comprehensive regression testing library.

Confidential

Senior Business/Systems Analyst

• Performed System Integration and User Acceptance Testing.
• Provided consulting services to a number of small to mid-size business on how to use Peachtree Software.
• Contributed to development and deployment of Peachtree Software products that sold in retail stores throughout the country.
• Assisted customers with installation of Crystal Report on their Peachtree software as an add-on if they wanted to customize their reports.
• Contributed to product direction and enhancements via active and open communications.
• This is Company that I learnt eCommerce. I used XML to update inventory and SQL for database i.e bank end.

Confidential

Senior Business Analyst

• Defined technical specifications and requirements using a structured development methodology.
• Developed project plans using Microsoft Project.
• Implemented data extraction, data mining, data access, and resolved database performance capacity and data distribution issues.

Confidential

• Prepared and distributed various reports per schedule using Crystal Reports.
• Reviewed, analyzed and evaluated business systems and user needs.
• Maintained and recorded business transactions: Bank Reconciliation, Account Receivable, Account payable.
• Used alphanumeric database system and managed inbound calls.