SUMMARY

• Business Analyst with over 7+ years of experience in IT/Software Development Life Cycle (SDLC): business, systems analysis, testing and implementation.
• Experience in using Unified Modeling Language (UML) for creating Use Case Diagrams, Business Process Model, Class Diagrams, Activity Diagrams, Sequence Diagrams, and work flow diagrams.
• Experience with packages like Endeca, ATG, Fat Wire, Sterling Commerce Yantra, Unica, Ecommerce, Demand Ware, etc.
• Experience with IBM Change, IBM DOORS and JIRA preferred.
• Work with business data stewards to provide summary results of data quality analysis.
• Actively involved in conducting GAP analysis, User Acceptance Testing (UAT) and Risk analysis.
• Experienced in Droving compliance with FTC energy regulations by leveraging updates across Stibo Step, Endeca, and Hybris platforms.
• Ebusiness - Hybris to assist with the continued growth and innovation of our product portfolio.
• Experience in using enterprise-wide requirements definition and management systems and methodologies.
• Preferred Experience: 1-3 years of experience with IBM Tririga.
• Results-oriented, customer-focused Service Management professional with extensive experience in customer advocacy. Exceptional business acumen to quickly assess, analyze and correlate system issues, identify gaps and work with ownership teams to develop remediation steps.
• Collaborate with a wide range of intelligence, dynamic colleagues using SAP Hybris.
• Facilitated Joint Application Development (JAD) sessions, requirement reviews, and customer interviews to accelerate and simplify the requirement gathering process
• Perform data load and mappings from source systems using ID.
• Provide strategic data analysis to detail the business processes needed to improve MDM issues.
• The MDM/Governance team within Information Innovation Center(IIC) is looking for an experienced,
• Expertise includes client interaction, requirement elicitation, co-ordination of the project deliverables, coordination with technical resources, conducting brainstorming sessions, documentation, communicating effectively with management and recommending solutions that enable the organization to achieve its goals (Scrum, RUP methodologies).
• Assist in recommending data governance / data management practices, tools, and techniques based on understanding of business operations and goals.
• Experience with enterprise data governance solutions such as IBM IGC / IA, Collibra, etc.
• Gather master data requirements and strategies to support supply chain and manufacturing transition into SAP.
• Posses sound knowledge of various SAP modules including Sales & Distribution (SD) and Material Management (MM).
• Hands on experience with ASAP methodology for implementing SAP solutions in a cost-effective, speedy manner and good understanding of system development life-cycle (SDLC).
• Configuration expert of SAP Finance modules the Suite on HANA migration Project.
• Establish foundation data models and reporting capabilities on SAP cross functional business teams including.
• SAP ERP Central Component (ECC), SAP SRM - Supplier Relationship Management, SAP BI - Business Intelligence, SAP Portal, SAP Net Weaver Process Integration (SAP PI), SAP GTS Global Trade Service.
• Defined and lead the E-Commerce roadmap through strategic thinking and collaboration by translating overall business strategy and customer goals into actionable work plans.
• Pro-active member of the team, merited as hands-on trouble-shooter, who can rapidly identify business problems, devise strategic plans, launch change and aid to implement new process.
• Defined and lead the E-Commerce roadmap through strategic thinking and collaboration by translating overall business strategy and customer goals into Extensive knowledge of Agile Scrum, Waterfall, Rational Unified Process (RUP) and Scrum-Waterfall hybrid methodologies.
• Data Analysis, Data Validation and conducting Gap Analysis for Data Warehousing projects Expertise in Change Control Management and managing requirement traceability and work in collaboration with Business users, developers/admin/architects.
• Implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Represent a full line of insurance and financial products, serving as a trusted adviser to businesses and individuals.
• Designed and developed project document templates based on SDLC- agile methodology.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Adept at relationship building and communicating with cross-cultural sensitivity and diplomacy at all levels.
• Administration of the Tealeaf web monitoring suite.
• Delivered Baseline Metrics that will begin to track MS Cloud services such as Office 365, Intune, CRM Online, Azure and eventually Xbox.
• Created and managed custom objects, page layouts, fields and reports within Veeva.
• As a Business Analyst/Project Manager, at SLC, a fintech company, I help maintain a total lending solution (SaaS) suite, which offers a full end-to-end loan origination (LOS) and servicing management.
• Implemented new changes and updates like application configuration, new functionality, reports and dashboards to the Veeva application. development and implementation of sustainable Data Governance practices within the Finance & Actuarial division.
• Implemented new products and packages within Veeva.
• Worked with the solution design team to design and implement the customized Problem Management process. experience in Computer System Validation (CSV), Testing and Technical Writing in accordance withGXP(GMP, GCP,GLP) regulations and 21 CFR part 11, 820, 210 & 211 requirements.
• Reviewed Confidential AWS cloud computing services documentation to verify planned software complied with AWS requirements and included appropriate details of AWS functionality in EagleEye documentation.
• Worked on the integration of Veeva with Sales force and Worked on various standard objects like Accounts, case, contact etc.
• Knowledge of cloud concepts including SaaS, PaaS, IaaS as well as public, private and hybrid cloud deployment.
• Develop Product Release Roadmap for the F5 SaaS and Incubations teams.
• Experience in MS Dynamics CRM 2013/2016/Online.
• Translate functional requirements to technical solutions in Veeva.
• Responsible for administration and configuration of CRM solution in test and stage environments.
• Facilitated postmortem meetings with stakeholders to identify lessons learned and assist in the development of permanent corrective actions.
• Translate functional requirements to technical solutions in Veeva.
• Worked with CI/CD team for Process Improvement and Standardization across all teams (PaaS, XpaaS, IaaS).
• Experience using and supporting data quality management tools (e.g. Collabra, Informatics, IBM, etc.), data catalog tools (e.g. IBM Business Glossary, Informatics, etc.), and Master Data Management tools (Informatics, Oracle, IBM, etc.)
• Experience in creating workbooks and dashboards using Tableau that includes tools like Tableau Desktop, Tableau Server and Tableau Reader.
• Veeva Administrator/Business Analyst working with Valeant's Womens Health Care Division organization to implement and launch Veeva to a recent sales team.
• Act as a liaison between the customer and the development team to drive the implementation, translate customer requirements to ITSM processes on ServiceNow platform.
• Involved in testing service contracts, and transactions in SAP CRM billing.
• Use strategic thinking and IBM processes to determine the business needs. Partner with internal groups to implement solutions.
• Design and develop Salesforce.com/Veeva based applications and enhancements.
• Managed an innovative project to showcase the migration of an internally developed licensing application into Windows Azure/SQL Azure.
• Developed dash boards with rich Graphic visualizations, Drill Down and Drop-down menu options, parameterized using Tableau.
• Prepared compliance report about the existing status of cGMP, cGCP and cGLP.
• Design, develop, test, document, and deploy high quality business solutions on the Veeva/Force.com platform.
• Experienced in testing cloud environments like Confidential Work spaces (AWS) and cloud mobile simulators and emulators like Browserstack and Cross browser.
• Work with internal and external customers to gather the business requirements and transform them into user stories on ServiceNow Agile Development module.
• Facilitate continuous enhancement of ServiceNow functionalities to meet customers' needs, onboard new services into ServiceNow platform via Service Request, and focus on providing business leaders quantifiable data to improve business operations.
• Managed deal life cycle to evaluate 35 potential investments across industries such as SaaS and telecommunications.
• Incident Resolution Veeva Vault -Troubleshoot Application Issues, Log and Resolve incidents in SPARC. Test Incident solution and close Incidents in SPARC.
• Experience in IBM MDM advance edition.
• Proficient in migrating workbooks between different environments in Tableau server using Tab cmd.
• Fulfil daily CRM View requests for the sales team. Export CRM data to xls and PDF for the sales team.
• Managed CRM upgrade from Microsoft Dynamics 2011 to Dynamics 365.
• Imports and maintains contacts, leads, accounts, and any other data into the CRM.
• Prepared root cause analysis (RCA) reports to external and internal customers.
• Performed 508 testing for Trademark and Patent application using AWS and ComplyFirst.
• Assist in managing the activities required to maintain a data & process governance operating structure across Finance & Actuarial (F&A).
• Problem Resolution Veeva Vault -Analyze recurring incidents to identify and resolve underlying problem. Log and Resolve problems in SPARC. Test Problem solution and close Problems in SPARC.
• Implemented cGXP's (GMP, GLP, and GCP) and GAMP guidelines in the systems.
• Configured, CRM UI's, Sub-Grids, Data modeling, SSRS reports, charts.
• Responsible for the implementation of end-to-end data quality controls and reports, including the development of new metrics and controls models in accordance with business/regulatory requirements.
• Perform data load and mappings from source systems using IDQ.
• Re-adjusted CRM sitemap to remove/add necessary CRM SiteMap components and adjusted CRM Ribbon menu as per business needs.
• Architectural and security management to ensure robust solutions for the gaps in current Azure support and security limitations.
• Experience in Informatics Data Quality standards, guidelines and best practices.
• Experience in MDM platform including expertise with MDM data models, matching rules, trust frameworks, complex hierarchy relationship management and data governance.
• Experience in data quality tools, including data profiling, cleansing and identity resolution.
• Excellent analytical, communication and negotiation skills, sound customer focus.
• Experience with JIRA and MS SharePoint for managing the requirements.
• Upload vendor data such as price update into SAP MDM Data Manager using SAP MDM Import too.
• Work with IT to create new CALL STRUCTURE in SAP-SRM for new vendor catalog.
• Use Win Shuttle for mass data update in SAP.
• Support IDQ upgrades as required, by working with IDQ administrator.
• Schedule IDQ components for monitoring jobs via Control-M.
• Fulfil daily CRM View requests for the sales team. Export CRM data to xls and PDF for the sales team.
• Resolved integration issues between CRM and other ERP systems.
• Testing and Troubleshooting, Deploying and Monitoring of Enterprise Application Integration (EAI) projects using TIBCO suite of products.
• Experience with Oracle ATG Web Commerce software (Business Control Centre and Oracle Endeca)
• Effective utilization of Business Analysis tools including GAP analysis, use case design, business process modeling and data modeling documentation.
• Custom-built the layout of CRM by creating fields, views, dashboards and reports for both desktop and mobile users.
• Solution Owner for custom Appointments booking application built in the AWS cloud.
• Advise on options, risk and impacts on business processes and cultural adoption for application development within ServiceNow.
• Proficient in assessing user requirements through user interviews, analysis of business, data requirements and other requirement elicitation practices.
• On a ServiceNow platform, I facilitate product road-maps, vision, requirements through meetings and workshops at all user and management levels.
• Proficient in Supply Chain and Ecommerce types such as B2B, B2C, C2B, and C2C
• Experience with Wire framing tools like Balsamic, MS Visio.
• Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub).
• Experience in development of UAT guidelines for cross functional business units.
• Expertise in creating Business Requirements Documentation (BRD), Requirements Traceability Matrix.
• Excellent experience Business Process Modeling Notation (BPMN).
• Facilitated end-user support by integrating the internal SharePoint into CRM
• , allowing users to access the database of all vital documentation.
• Created UML models and visual artifacts like DFD, Flowchart, and Process Flow diagrams.
• Experience in implementing projects using the Systems Development Life Cycle (SDLC) methodology, from initial stages of analysis, design, cost and time estimates through development, testing and deployment.
• Implemented numerous Tealeaf environments for Proficient clients.
• (RTM), Business Rules Spreadsheet (BRS) and Functional Requirements Documentation (FRD).
• Expertise in defining and documenting Business process flows and "As-Is" & "To-Be" processes.
• Experience in data collection from multiple sources, interpretation, presentation, and management of reporting and decision making.
• Experience in working with off-shore teams and ability to work in a deadline oriented environment and ability to do multi-tasking with little inputs.
• Documentation Veeva Vault Quality Docs - Maintain Knowledgebase, FAQs, QRGs, system installation, support and configuration manuals. Maintain technical documentation for incidents logged and resolved. Assist or author.
• Performed 'Root Cause Analysis' on errors and bugs in the tools that improved the pricing accuracy by 30%.
• Dana Commercial Credit (B2B Middleware System using Vitria) Engagement.
• Valuable experience with Oracle Commerce Platform (ATG Web Commerce: BCC, Content Management, Personalization, Merchandising, Site Admin, Search, CSC, Endeca.
• On a ServiceNow platform, I facilitate product road-maps, vision, requirements through meetings and workshops at all user and management levels.
• Analyzed website behavior and customer experience using Tealeaf (IBM tool) and identify room for customer experience improvements.
• Effectively used the Business Intelligence portal to modify and fetch required data through SQL
• Involve with implementing Google APIs for maps, analytics, transaction, and YouTube for integrating service.
• Experience implementing projects using the Systems Development Life Cycle (SDLC) methodology, from initial stages of analysis, design, cost and time estimates through development, testing and deployment
• Good Experience with messaging services including JMS.
• Developed E-commerce payment options such as reward point payment options for Confidential shoppers.

Confidential - Portland, Oregon

Business Analyst

Responsibilities:

• Implementation of Confidential .com including all the following channels i.e. Purchases, Accessories, Profile, check out etc.
• Business Analyst working with Johnson and Johnson Pharmaceuticals for Veeva Implementations for Account Planning, Approved E-mail/Veeva Vault, and Co Browse.
• Experience in Tableau Projects (involved in the complete lifecycle from requirement gathering, data modeling - scripting, developing and testing dashboards using Tableau).
• Developed clutter free Tableau dashboards for various product lines and departments.
• Responsible for ensuring that any new SAP HANA and ERP inherited HCM functionalities behaved as expected after the upgrade.
• Working with documents in Veeva Vault and moving from Vault to CRM sandbox and production environments.
• Tableau dashboard layouts were effectively used to give interactive visual analysis experience to the end user..
• Conducted routine internal inspections of regulated systems (GMP, GLP, and GCP) to assure validation procedures have been followed in compliance with company, divisional and department policies.
• Troubleshooting issues with master data in order to set up an automated system between CM and Veeva.
• Handled the huge data volume by using Tableau extracts.
• Responsible for Power User early-access training and cutover activities prior to FIT SAP system.
• Responsible for configuring the SAP HR benefits, US Payroll, ESS/MSS portal, savings & retirement solutions.
• Attend and facilitate Veeva Sales Training for @ 45 Territory Area Managers and Regional Directors.
• Worked on cloud based technologies including Saas/Paas/IaaS.
• Maintenance Programming of the Software As A Service (SAAS) offering using Java, JSP, Servlets, HTML, CSS, PostgreSQL, and Glassfish Web Server.
• Coordinated impact of 'on premise' communications from Azure to SAP and other dependent systems.
• Using Agile/SCRUM, accomplished the stipulation through AWS cloud-based platform that enables investors to invest into listed properties.
• Integral team member on complex SAP full lifecycle implementations.
• In-process bulk testing and release in SAP performing QA32.
• Actively network within the McGraw-Hill community to address standards business needs as well as proactively identify long and short term solutions, systematic and procedural, to improve efficiencies
• Certified Veeva Administrator working with cross functional teams at Medivation providing.
• Developed, interpret, reviewed and validated documents, and maintained business and functional requirements.
• Scheduled data refresh on Tableau Server for daily and monthly increments.
• CRM performance tuning, troubleshooting log review expertise. Responsible to maintain and monitor CRM related Synchronization services on the web server.
• Engineered end-to-end processes collaborating with Cross functional teams i.e. Retail, Web, etc. Used various methodologies for process optimization.
• Operational support for Medivation's implementation of Veeva/iRep, and Veeva Vault.
• ICH GCP and 21 CFR part 11 guidelines were followed while conducting the trials.
• Led project teams and advanced knowledge of professional concepts and company objectives to resolve complex issues.
• Let the project initiative to convert client's existing SAAS business model to an Oracle cloud based application, with Oracle DB in the backend and Oracle APEX as the front end.
• Create business and data flow documents, UML activity diagrams and use case scenarios using Microsoft Visio and Azure RP.
• Identified potential problems that may rise with new or enhanced applications; effectively communicate show problems will affect business.
• Facilitate meetings with Veeva to re-construct workflows and lifecycles for promotional and medical materials.
• Defined and used best practices for Tableau UI design.
• Participated in change management activities, including Q&A testing, troubleshooting, and investigation.
• Wrote and maintained Business Requirement Document (BRD) and Functional Requirement Document (FRD) defining new systems operations for the project.
• Experience to track and resolves Client related CRM, Outlook plugin and Offline issues.
• Customized CRM UI's, Sub-Grids, Data modeling, SSRS reports, and charts.
• Understand the feature, prioritized the feature, written user story and worked with technical team to move it to define and accepted state.
• Prepare training documentation for Veeva Coaching Reports, Medical Meting Briefs, Call Reports, MIRF's.
• CRM sitemap, CRM Ribbon menu adjustments as per business needs.
• Proposed and ultimately implemented the mapping of current state environment to the respective Office 360 applications to gain buy-in and agreement to future state.
• Worked with Stakeholder to understand their business needs, formulate and complete end-to-end analysis that includes data gathering.
• Involved in the administration tasks of Tableau server like installations, upgrades, user, user groups creation and setting up security features.
• Thorough knowledge of FDA regulations, ICH GCP guidelines, SDTM, CDISC, database development, UAT, medical coding, the drug development process.
• Mapped Salesforce CRM data into Dynamics CRM Account, Contact, Opportunities, Leads, Cases, Activity and number of custom entities.
• Track all records and fields and program data migration path and plan from existing SAAS database to Oracle DB.
• Veeva Administration: Creating users, roles, territories, application setup, administration setup, data management, approved e-mail, CLM, developer console.
• Make use of Talend ETL services which transfers millions of rows of data to the AWS Data hub via a daily incremental load process.
• Projects included AFGroup Separation, ADP, Lan Share, GalSync, SCCM, and Azure.
• Worked on updating the front-end UI for PDP Page & PLP Page by working directly with the UIX Team to guide them developing the wireframes, comps, creative and redlines per the business needs.
• Experience with IBM TRIRIGA preferred however experience with other enterprise-class IWMS programs may be considered such as Manhattan, Center Stone, Archi bus, eBuilder, Planon, Accruent and Lucernix.
• Created WSS, FSDs, Use Case documents for several front end and back end enhancements.
• Participated in several major and minor releases and led the release calls with Dev, Test and Business to ensure everyone on the same page to obtain the final sign off.
• Supported roll out of Veeva Sampling to 2 Gilead franchises and provide ongoing support.
• Participated in manual testing, confirm UI testing, Copy testing and reports to upstream management.
• Participated in requirements discussions with business units ensuring all business requirements were satisfactorily met.
• Worked with Veeva to support sample allocations for Gilead field force provided by Knipper.
• Interacting with business stakeholders to understand their decision-making parameters, analyzing the available data to build Tableau Dashboards and managing the delivery.
• GCP is characterized by real time data retrieval and optimized performance.
• Configured Product Hierarchy in CRM, Product, Product Family, Product Bundle.
• Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (RUP Methodology).
• Veeva Vault Administration: Creating users, uploading content, approving content, lifecycles, workflows.
• Daily CRM Project meetings with several international CRM users and development team.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Used SQL query to create test data.
• SFDC/Veeva ongoing application configuration working with Veeva Custom Settings, Custom Objects,
• CRM sitemap, CRM Ribbon menu adjustments as per business needs.
• Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
• Worked on Agile Methodology with monthly release and weekly sprints.
• Establish transaction monitoring and sanctions filtering program in adherence to Bank Secrecy Act (BSA)/ Anti-Money Laundering(AML) and Office of Foreign Assets Control (OFAC) laws and regulations.
• Access SQL is used as one of our main databases. This database allows us to respond to any and allad-hoc requests that may arise in day-to-day operations. Due to my own interests I have also beendelving into MySQl, SQLite, and Azure.
• Coordinated project scheduling and status reporting with the project manager.
• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.
• Identify skill gaps, create and deliver training for field force for Salesforce/Veeva/iRep.