SUMMARY:

• Assist clients with finding the right HR software for their organization through clarifying their needs and meeting with vendors to establish features, budget and implementation timelines.
• Provide HR consulting services to small to midsized organizations who do not have a designated HR department or representative.

PROFESSIONAL EXPERIENCE

Confidential

HR Platform Analyst

Responsibilities:

• Provided technical support and resolved issues reported by our HR, Recruiting, Benefits, and Compensation departments through ServiceNow.
• Configured and modified numerous business processes in the HCM suite which included Recruiting, Integrations, Benefits, Compensation, and Reporting.
• Created test cases and completed the testing for weekly system updates and bi - annual Workday releases with cross functional regression testing for payroll and benefits departments.
• Provided updates and any documentation to the internal customers regarding any changes like deprecations, customer alerts and new features that may affect their workflows.

Business Analyst

Confidential

Responsibilities:

• Elicited requirements from stakeholders for documentation purposes in effort to provide a solid for software customizations, which spanned across various projects including DCOE, Project Management, Active Directory, and Workday.
• Participated and contributed to Weekly, Bi-Weekly and Monthly calls pertaining to Workday and other support projects requiring the assistance from the Business Analyst.
• Advised stakeholders of the best practices and protocols for implementing numerous changes to the software product.
• Created and completed project specific business requirement documentation containing user stories, problem statements and communication plan information.

Software Quality Analyst

Confidential

Responsibilities:

• Created test scripts and perform testing on various systematic issues addressed by developers through TestRail.
• Updated cases containing defect notifications designed to inform operations department through Redmine.
• Assisted fellow testers with any HR or benefit administration questions they may have pertaining to their assigned tickets.

Release Coordinator (Contract)

Confidential

Responsibilities:

• Participated in software release planning with the Project Managers, Quality Analyst and Stakeholders to support, and implement standard and emergency releases.
• Executed release plans by tracking the progression of the release and escalating any critical errors as necessary, utilizing Jira as a project management, wiki & ticket tracking tool.
• Coordinated with the Release Manager regarding any script issues or potential risks to the releases.
• Identified recurring challenges and recommended process improvements for releases.
• Performed post-release communications to stake holders and internal teams.

Confidential

IT Business Analyst / Application Support Specialist

Responsibilities:

• Managed the intake of report requests and analyzed tickets to provide a viable work around, and/or determine validity before submitting the request to the developers.
• Provided reports projects and weekly metrics through MS Project and Sharepoint.
• Managed projects and release progress through Trello cards and Netwise CRM ticketing systems and routinely checked with developers regarding any issues or bottlenecks.
• Provided accessibility support and troubleshoot stability issues for the Sundial time and attendance tracking system.
• Reported any critical software outages directly to the vendor and provided organization wide communications to keep stakeholders/client informed.
• Coordinated the movement of releases, updates and patches from one testing environment to the next level prior to the final release for the HRPyramid.
• Executed final decisions during a multi-site conversion of 3 legacy payroll systems into HRP and released projects after formal risk assessments and testing.

PTO Administrator / Application Support

Confidential

Responsibilities:

• Developed, implemented, and executed a new system for administering PTO, which included processes, workflow, client implementations and of internal staff and external clients.
• Managed over 950 Paid Time Off policies for clients in various states, assuring balance accuracy and state compliance in the HRPyramid ERP software.
• Generated and distributed 50+ accrual reports for clients, payroll processors, and consultants monthly.
• Assured accurate balances for Sick, Vacation, Birthdays, Holidays, and Personal time plans, which included manual and scheduled adjustments.

HR Consultant / Owner

Confidential

Responsibilities:

• Provided human resources services to small businesses consisting of 2 to 300 employees.
• Sourced and recruited located talent through various medias, including BranchOut, LinkedIn, Bullhorn, and other social media sites.
• Successfully placed candidates in legal, construction,, engineer and medical fields.
• Processed payroll biweekly averaging $5,000 with 100% accuracy through Paychex and ADP.
• Assisted companies with finding and implementing HR software for their business.
• Utilized and tracked customer progress, and satisfaction through Salesforce and Zoho CRM.