Business Analyst Resume

SUMMARY

Business Systems Analyst in Software Development with over eight years of experience. Results - oriented professional with experience translating operational needs into system specifications throughout the software development life cycle. Proven leadership abilities, troubleshooting skills, and ability to produce in the deadline-driven environments of a Fintech Startup and a Fortune 500 Company. Experience in the Mortgage and Title Insurance Industry.

TECHNICAL SUMMARY

Proficient in Microsoft Office, Visual Studio, Team Foundation Server, SQL Server, Visio, Project, Ellie Mae Encompass, and Drools Business Rules Management System

Knowledgeable in SQL, Java, and HTML

Creating product roadmaps, creating project milestones, production support, leading UAT sessions, and leading JAD sessions

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Interviewed all stakeholders to identify business requirements needed to implement into new system features.
Business requirements were outlined, summarized, and reviewed for accuracy and completeness with stakeholders.
Key contributor to team that developed a first of - its-kind marketplace to allow whole mortgage brokers to shop with multiple mortgage lenders.
Developed, updated and optimized business rules to drive automation of task lists, button logic, automatic generation of disclosures, and automatic data exports.
Developed and maintained integrations with third party vendors for electronic verification of assets and loan origination systems. Communicated directly with vendors to troubleshoot, maintain and enhance integrations.
Determined opportunities to improve workflow by adding and modifying processes for tax transcript feature.
Conducted root cause analysis to improve business processes for loan officer portal.
Crafted diagrams and flowcharts outlining operational steps for loan officer portal.
Create UI mock-ups and User Experience workflows for loan officer portal. Collaborated with User Experience Design Team to communicate requirements and design solutions.
Prepared detailed use cases and testing matrices for QA and Engineering Teams to establish test cases for POS System, resulting in features being completed quicker.
Developed new custom features with design, documentation, testing and training for loan officer portal.
Lead the Product Team implementation of new client change requests. Communicated directly with clients to understand their true needs, and develop a comprehensive solution.

Confidential

Business Systems Analyst

Translate business requirements into system definitions and solutions for fraud prevention and title examiner applications.
Provide leadership as Scrum Master to double user story productivity year over year in 2015 for Fraud Prevention Application Development Team.
Create conceptual solutions for implementing system-to-system interface enhancements for title examiner application.
Used UML to create process flow diagrams, business rule process flows, and matching logic process flows for fraud prevention application and for title examiner application.
Create UI mock-ups for fraud prevention application and for title examiner application.
Lead implementation team on over 50 production releases. Created schedules, coordinated with business partners, and organized testing efforts.
Member of Change Advisor Board. Represented product team in front of Change Management Board, and approved Requests for Change.
Conducted business process reengineering discussions with user community to improve application workflow.

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