PROFILE

• A Business Systems Analyst with excellent analytical, problem solving and communication skills. Proficient in software
• development, web design, vendor management, process re-engineering, project management, systems training and
• design specifications. Diversified skills include project management, requirements gathering/documentation, regulatory
• and compliance, legal analysis and contract analysis. Experienced in new hire orientation training, software testing,
• production and product support. Execute system implementations with positive actionable results. Work effectively with
• Developers, Testers, Statistical, Legal, Financial and all organizational levels.
• Summary of experience
• Successfully managed the implementation and life cycle of web based software applications. Initiated kickoff meetings and
• brainstorming sessions to gather and document traceable requirements. Efficient in screen design and manipulation to ensure
• User interfaces are sufficient and friendly. Effectively established and maintained positive relationships with clients.
• Experienced in Commercial and Personal Insurance. Skilled in forms modifications and regulatory guidelines working closely
• with NCCI, State Filings and ISO. Also experienced with sales applications.
• Skilled in medical device tools and the regulatoryand compliance rules associated with these instruments.

Skills:

Project Management

• Successfully managed the development and software implementation process for medium and large projects.
• Managed deliverables and resource allocation while building strong relationships with business and technology leaders.
• Validate and approve Vendor invoices. Participate in vendor selection, system demos and RFP requirements.
• Create Standard Operation Procedure documents. Analyzed and documented cross-relational data for SAP/CRM.
• Manage project workflow, provide status updates and allocate resources accordingly.
• Organize and track team projects and requirement priorities. Document and track all change requests.
• Provide Production support and training to both International system users and US. Provide currency conversions.
• Responsible for international projects and keeping the communication lines open with overseas brokers.
• Monitor international software program and created Access database for international local brokers.
• Evaluated change request and the impact on timelines. Analyze project go live date, approve extensions.
• Vendor Management
• Work closely with Vendors. Develop positive relationships with both internal and external resources.
• Organize and facilitate meetings/luncheons between Vendor, Information Technology team, Legal and business units.
• Review, approve and allocate payments for all Vendor invoices.
• Coordinate Vendor schedules with internal staff. Work as the liaison between Vendor and internal resources.
• Manage Project life cycle to assure timely implementation.
• Manage print implementation process of forms with Vendor.
• Manage, coordinate, facilitate and document all meetings and issues between Vendor and Stakeholders.

PROFESSIONAL EXPERIENCE

Confidential

Business Analysis

• Facilitated meetings with stakeholders, QA and development teams.
• Document business and functional requirements for successful software implementations.
• Document clear concise system specifications and traceable test data.
• Analyze existing software for data conversions. Assist with integrating ETL tools.
• Contributed to the development of a team collaboration database to manage and report daily workflow in SharePoint.
• Documented quote module and PO requirements for sales force and medical compliance software.
• Established relational data for source data. Confirmed accuracy of tables and relationships for data modeling.
• Analyze regulatory requirements for system enhancements. Identify and resolve gaps in workflow process
• Document standard operating procedures and identified key performance indicators
• Analyze and document high-level framework for system screen designs to improve user interface functions.
• Monitor international software to assure data is entered accurately.
• Executed formal software training and analysis for branch offices and improved efficiencies by 90 .
• Utilize both Agile and Waterfall methodologies.
• Facilitate meetings and JAD sessions for requirements gathering. Document detail business requirements.
• Designed and updated software functionality for underwriting policy administration systems and claims modules.
• Developed, revised and improved requirements documentation templates and team processes.
• Worked closely with business, developers and offshore technical design teams.
• Verify and define form print data for accuracy prior to legal filing.
• Design functional dashboards to prioritize workflows for policy, claims and reports modules.
• Prepare forms for state filing Work closely with technical resources to provide solutions and resolve issues.
• Develop and maintain monthly reports for state filings of new and existing form changes.
• Reduce corporate penalties by 40 by tracking every form and improving workflow processes.
• Validated systems to assure they are compliant with state and federal laws.
• Support .net framework for CLI , Common Language Infrastructure, corporate intranet.
• Provide technical support to U.S. and international offices. Analyze accuracy of system data for international Brokers.
• Act as liaison between United States and international underwriters and development teams.
• Testing
• Created proficient acceptance testing process, utilized by all levels of business users.
• Developed LMS training and test materials to support new hire training for medical and sales representatives.
• Effectively tested requirements for Customer Relationship Management database.
• Successfully managed offshore test team and coordinated vendor defect tracking system with internal tracking logs.
• Measured and prioritized the criticality of defects. Develop test plans, test scenarios and traceability matrices.
• Document change request. Develop and test security and user groups for web and software applications.
• Organize testing process for User Acceptance and QA testing. Reviewed, verified and confirmed test output.
• Allocated work to QA teams. Reviewed test data and determined causes of operating errors.
• Conducted system testing and evaluated performance. Worked closely with multiple customers and development teams.
• Responsible for test validation, creating test plans and training materials.
• Enter SQL query data to track policy issues and system bugs.
• Define business rules and data for Java applications, analyze system errors and address Help Desk Tickets.
• Execute system integration testing, regression testing and print data. Provide sign off/approval upon 100 accuracy.
• Process Re-design
• Increased sales representatives registration efficiencies by 50 .
• Implemented credentialing processes and improved communications between representatives, vendors and support team.
• Improved existing project plans, develop efficient processes and project tracking techniques for all stakeholders.
• Set up secured central mailboxes in Lotus notes to be utilized for all sales rep requests and inquiries.
• Created templates and implemented processes to be utilized for requirements documentation and test scenarios.
• Web Design
• Design and implement interactive websites to be utilized by 1500 domestic and international employees.
• Revise existing websites to establish user-friendly interaction and efficiencies.
• Training
• Produce training brochures, FAQ's and reference guides.
• Create Power Point presentations, How to Guides and LMS training materials. Facilitated train the trainer sessions.
• Trained teams on implementation procedures to include pre and post production release guidelines.
• Improved workflow processes by 100 by improving efficiencies, providing training and implementing electronic processes.
• Responsible for training employees in the domestic US and international offices.
• Conduct software training for new and existing resources.
• Provide one on one/group training to stakeholders, business analyst, testers and end users.
• Deliver training for new hire orientation.

Confidential

COMPUTER SKILLS AND TECHNICAL EXPERIENCE

• SAP/CRM, Java, SQL, HTML, Salesforce, SharePoint, Articulate, LMS, Engage, Bug Tracker, SAGE, iQuote, Sales Force, RSquared,
• Adobe Acrobat, iRise, JIRA, Concur, Clarity, HP Quality Center, EDS, Lotus Notes, Visio, WebEx, GoToMeeting, Planview,
• Risk Manager Security, AS400, WINS, TSO, .NET, CICS, DB2, JCL, File Aid, ODE, IAF, Sapiens rule based application ,
• File Net, Internet Explorer, Firefox, Safari, Enterprise Service Center, AMS, Dun Bradstreet, Sagitta, DMV, Crystal Reporting
• and Mantis.

Microsoft Applications:

Word, Excel, Access, PowerPoint, MS Project, MS Visio, MS One Note, MS Paint and Outlook.