SUMMARY

• 8+ years of experience as a Scrum Master and Business Analyst with the ability to manage teams, conflicting interests and identify compromises while simultaneously delivering results in both Agile and Traditional Project Management environment.
• Stellar Servant Leadership skills used in gaining buy - in
• Diverse background ranging from Quality Assurance, Database Administration and Scrum/Agile coaching skills.
• Enjoys helping clients deliver products that solves their business needs and assists teams in staying organized, focused, and motivated so as to ensure delivery of a quality product on time and with great confidence.

TECHNICAL SKILLS

• Agile, Waterfall
• JIRA, Rally, TFS, HP Quality Center, and Version 1
• Proficient in Microsoft Office including MS Excel and MS PowerPoint
• Excellent written and verbal communication skills
• Ability to learn at a rapid pace, work collaboratively and supervise teams
• Experience in customer service and support
• Ability to multi-task and meet deadlines on multiple projects simultaneously
• Ability to work independently
• Business Analysis
• Critical Thinking
• Conflict Resolution Management
• Communication Skills
• Active Listener, open-minded, and objective
• Influential Leadership - multidimensional
• Collaborative and inclusive
• Adaptive to change
• Problem-solving and mentoring

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Facilitate Scrum ceremonies(events and activities) as necessary and ensure the team is realizing value from them (Sprint Planning, Daily Scrum, Sprint Review, Retrospective, and Backlog Refinement).
• Helping teams apply the Scrum Framework and principles of agility.
• Exhibit servant leadership approach in leading.
• Coach the Product Owner and Development Team in effective Product Backlog management, the definition of done, ready and more.
• Encourage team continuous improvement via interactions, practices, and process (inspect and adapt practices).
• Empowered teams to be self-organize and grow cross-functionally.
• Coach management and other stakeholders within the organization on Agile practices.
• Protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives.
• Facilitated the identification and mitigation of sprint risks and issues.
• Facilitates alignment and assists Product Owner and delivery team with making appropriate commitments.
• Tracked process improvement initiatives identified in the Retrospective and other forums, and championing Scrum process improvements.
• Assisted the Product Owner with keeping the backlog groomed (Healthy).
• Track and communicate team KPI (metrics) velocity and burn down.
• Operated as an active member of the local and online Agile community.
• Have a Solid experience in helping team to become self-organize.
• Worked with cross-functional team and product owner to deliver business solution to provide expert guidance.
• Support team to meet commitment with high level of visibility (transparency).

Confidential

Scrum Master

Responsibilities:

• Conducted scrum ceremonies such as Daily Standup, Estimation Sessions, Demos, Retrospective, and more.
• Operates as a team-based servant leader in service to the team's needs.
• Partners with, coaches and supports Product Owner in managing the backlog to ensure it is properly prioritized and appropriately sized.
• Identify, removes and escalates risks, roadblocks, and cross-team dependencies appropriate.
• Support/educate the Product Owner, Development team in continuous improvement and Scrum Maturity.
• Identify training needs, create training plan & materials, and conduct training for the team, peers and the larger group on Agile principles.
• Gathered and documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Conducted user interviews and documented business and functional requirements.
• Foster Agile best practice and a culture of relentless improvement among scrum team members.
• Manage tasks, backlog tracking, burndown metrics and program office reporting.
• Facilitations of various scrum ceremonies and the removal of impediments.
• Encouraging collaborative effort in among the teams and also helping stakeholders at the program level.
• Help all that are involve seeing the viability on return on investment when scope of project is properly plan.
• Guiding and Coaching the Scrum team on self-organization.
• Work collaboratively with other Scrum Masters and release train leadership to coordinate and support the activities of all scrum teams
• Determine and track team KPI

Confidential

Business Analyst / Scrum Master

Responsibilities:

• Requirements gathering for modeling of new products and enhancements to existing products
• Lead Model evaluation with primary users and user groups
• Created clean and concise documentation of the model including guidelines and usage
• Perform sampling and analysis of data and usage across critical applications
• Lead projects and initiatives tied to business strategy by partnering with vendors and business stakeholders, creating detailed project plans, and monitoring adherence to time lines and completion of deliverables.
• Interact with business users, including senior managers, to understand key business processes and translate business requirements into technical solutions.
• Partner with application development managers and project managers to translate business requirements into approved test scripts. Oversee testing, and documentation and reporting of results.
• Monitor system enhancements through UAT testing, sign-off and implementation.
• Engage with operations teams annually to review metrics. Identify new metrics, recommend modifications to existing metric calculations based on changes to the operating environment, and set appropriate stretch targets.
• Review metric performance, identifying trends and irregularities and developing and implementing remediation plans to address issues and missed targets on business identified metrics.
• Design and produce ad hoc reporting and develop business cases.
• Create and maintain reports for senior management and business unit operations managers.
• Identify and implement process improvements to streamline data collection and report creation.
• Liaise with key stakeholders and subject matter experts including Compliance, Investment Bank, Treasury Services, Consumer Bank, Technology, Legal and Internal Audit for various business and functional tasks.
• Develop an in-depth understanding of business systems. Apply knowledge to identify opportunities and to understand issues, determine solutions and resolve.
• Oversee creation and maintenance of process maps, including documentation of current state processes, roles and responsibilities, metrics, key challenges and risks and initiatives under-way or in plan.
• Partner with operations team to define a target operating model to optimize and streamline core and utility teams. Assist in defining end-to-end process flows, hand-offs, controls and metrics, and gain key stakeholder approval.
• Design, plan and oversee self-audits of operations processes and systems, interpreting results and recommending improvements.
• Develop and modify training processes and materials and oversee training execution.
• Create partnerships with the various regional operations teams to drive value for scale, expanding centres of excellence, to create a single processing hub for better customer experience.
• Oversee multiple projects concurrently, working with project managers and other analysts to ensure overall project goals and timelines are met.
• Drive engagement in Continuous Improvement culture, including employee submission of “Most Wanted Improvements” (MWIs) and “Just Do Its” (JDIs), and oversight of employee driven Production Management Reviews (PMRs).
• Performed GAP and Risk analysis of the existing system and evaluated the benefits of the new system.