SUMMARY

• Experienced analyst of product management and business/system analysis with extensive experience solving business problems via software and process solutions. Adept at identifying business problems and translating them into requirements/user stories. Adept at providing solutions that drive up Net Promoter Score. Skilled at combining soft and hard skills to solve critical IT business and software problems.
• Skilled communicator with executive leadership. Conversant in PBM/Healthcare, Telecom and Banking industries. Able to apply future focused and innovative technologies like Artificial Intelligence and Machine Learning to specific business use cases.

TECHNICAL SKILLS

• RxClaim PPM Optics/Clarity IBM Rational MS Power BI
• Microsoft Office Suite ServiceNow MS SharePoint TFS Board
• Black Knight Financial Services TriZetto Facets JIRA/Rally Data Mapping
• User focused software Testing Data Visualization MS Visio SQL
• Agile Scaled Agile (SAFe) Waterfall Kanban

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Technical Systems Analyst

Responsibilities:

• Work with key IT stakeholders and business owners to analyze and identify business problems, translate them into business and technical requirements in shape of user stories and acceptance criteria and then drive technical solution for Enterprise Product Catalog(EPC) Billing system, Data Management & Integration, Mongo DB and Kafka teams.
• Work on creating User Stories and GHERKIN Acceptance Criteria in Agile framework for Amdocs customer managements ordering systems and Billing systems.
• Work with the Scrum delivery teams and answer questions on requirements and participate in Sprint demonstrations and review ceremonies.
• Perform Gap analysis and requirements traceability to check the compatibility of existing systems infrastructure with new business requirements for Incentive Compensation Business Continuity (ICM).
• Work on requirements liaison between technology and business leaders to support the delivery of business and technology capabilities throughout the project lifecycle.
• Work on elicitation, analysis and documentation of all technical requirements for any new/or changes to technology applications, including internal and external development requirements and analysis of impacts to proposed technology solutions on existing and new technology platforms.
• Write requirements for TDS billing enhancements and performed source to target data mapping for TDS billing.
• Support SAP implementation, work on Order to cash and Inventory requirements.
• Create data flow diagrams, use case development, process flow diagrams, web interface design, data modeling and reporting
• Conduct User Acceptance Testing (UAT) by trying to break the system to uncover potential defects and ensure all user requirements are met by the application and user experience is intact.

Confidential, Oak Brook, IL

Business Analyst/Product Owner

Responsibilities:

• Worked with the end users to understand business problems and translate them into Business Requirements, User Stories and Acceptance Criteria for JCI’s internal suite of applications.
• Conduct Sprint demonstration and other Scrum ceremonies.
• Introduced Gherkin method for writing Acceptance Criteria for testing at JCI in JIRA.
• Worked with end users to improve the design of JCI’s customer facing applications by understanding user feedback and translating them into business and UI/UX requirements
• Created AS - IS and TO-BE functional design and process flows using MS Visio.
• Analyze data for predictive insights for product development using Power BI tool. Create actionable data driven insights using Power BI dashboards for executives to review.
• Track work items on Kanban board with rest of the Agile team.
• Create individual test cases and review QA test results.
• Create end to end system and functional requirements for JCI’s Accreditation and Survey suite of applications
• Engage resources to understand lifecycle of current roles.
• Review existing documentation and make enhancements as necessary.
• Create and update timelines and deliverables.
• Create user stories and epics in Microsoft Team Foundation Server (TFS)
• Create data flow diagrams, use case development, process flow diagrams, web interface design, data modeling and reporting
• Act as a liaison between the business units, technology teams and support teams by owning the project from end to end.

Confidential, Deerfield, IL

Business Analyst

Responsibilities:

• Enhance BaxLIMS (Laboratory Information Management System) to support the drug development and testing process.
• Create Functional Requirement and Testing Requirement documents.
• Create traceability matrix documents for end to end requirement management.
• Conduct user walk through of the system functionality at the end of every sprint.
• Create AS-IS-TO-BE Business and Functional Process flow using Visio.
• Develop test plans to assist QA team in testing the functionality.
• Review QA test results and provided feedback.
• Work on HP Application Lifecycle Management (ALM) tool for requirement management, test planning, functional testing, performance testing and defect management.
• Enhance Teamcenter Unite Application for document storage and distribution.
• Create user stories in Agile method as a Product Owner in JIRA.
• Work on process transition from Waterfall to Agile for non-pilot Agile teams. Establish business process mapping for requirement intake and delivery with Agile.
• Perform data analysis using data analysis languages SQL (Structured Query Language) and R (Language R is used for data analysis, modeling and manipulation.
• Assist Data Scientists on Machine learning/Deep learning and Artificial Intelligence projects by providing functional and business details on the drug development line of business.

Confidential, Buffalo Grove, IL

Business Analyst

Responsibilities:

• Perform problem analysis, requirement elicitation and requirement forming by working with the stakeholders
• Created Business Requirements and Functional Requirements documents (BRD/FRD)
• Worked on facilitating design discussions
• Worked in Agile method by creating user stories, mock ups, wire frames and acceptance testing criteria

Confidential, Aurora, IL

Business Systems Analyst

Responsibilities:

• Lead end to end system design and implementation of the high visibility Opioid Overutilization Management program in RxClaim by implementing new software service in RxClaim to support CMS’ Call Letter requirements
• Assist management and executive leadership in improving Net Promoter Score (NPS) by improving stakeholder communication
• Create user stories and epics in Agile method based on Scaled Agile Framework 4.0 for cDUR Opioid overutilization project.
• Work with Release Train Engineers to establish Agile Cadence
• Apprise executive leadership of project updates and make recommendations on product capabilities.
• Assist audit teams in answering product questions.
• Manage and review Medicare product(s), lay out the product vision based on the customer demands.
• Represent the business in the identification, prioritization and implementation of IT projects.
• Champion projects through all the phases of software development lifecycle (SDLC).
• Act as a liaison between the business units, technology teams and support teams by owning the project from end to end.
• Create Functional Requirement Documents (FRD’s), AS-IS/TO-BE process flows, Test Matrices and Business and Functional Process flows as part of deliverables
• Conduct and assist in executing User Acceptance Testing (UAT)
• Conduct product walk through meetings with Confidential ’s clients and respond to product capability and enhancement queries.
• Improve quality by redesigning product and systems for compliance projects.
• Facilitate sessions to document process flows for mid-to-large-sized projects. Analyze, define and translate the user requirements into a technology-based solution. Create user stories, test plans and conducted functional testing. Developed business/functional process flows to visually describe the changes and enhancement requests. Assist in the system design, testing, and client product implementation of mid to large technical projects.
• Used Visio to create as is and to be process documents.

Confidential, Minneapolis, Minnesota

Business Analyst

Responsibilities:

• Worked on Loan sphere LSP/MSP for mortgage processing
• Worked on E-lending suite to enable faster lending decision making and member outreach
• Conducted GAP and Impact Analysis
• Created Business Requirements and Functional Requirements documents (BRD/FRD)
• Created AS-IS and TO-BE business process flows.
• Worked with Business Intelligence (BI) teams to create data mapping and data modelling for conversions.
• Assisted in Business Process re-design for loan lifecycle regeneration
• Led and conducted end to end acceptance testing with the stakeholders to verify the converted data.
• Developed templates for Use Case documents for mapping and data conversion projects
• Worked with IT to drive solutions for the business problems.
• Used Visio to create as is and to be process documents.

Confidential, Detroit, Michigan

Business Analyst

Responsibilities:

• Apply technical and business knowledge in the analysis and documentation of client/compliance (CMS) requirements and create business/functional design specifications (BRD/FRD).
• Work with compliance to interpret CMS’ regulations and guidelines and ensure the system is compliant
• Work with Benefit Operations in automating health plan benefit set up.
• Create AS IS - TO BE (Current State and Future State) business and functional use cases and process flows.
• Develop Test Plans to assist QA and UAT teams in testing the functionality.
• Apprise executive leadership on project progress and conduct user walk through of the system functionality.