SUMMARY

• Experienced and impactful Business Analyst with more than 7+ years of IT experience working with a wide variety of platforms and clients.
• Extensive experience on Healthcare platforms doing meticulous and intensive work across multiple industries.
• Good Knowledge of TESTING Process and SDLC best practices, with working knowledge on Agile and Waterfall methodologies.
• Expertise in SQL, Database testing and worked on various stages of SDLC migration and transformation in all activities with end to end implementation.
• Actively worked on AGILE, Waterfall Lifecycle and Iterative project testing methodologies.
• Experience in all activities across Software Quality Assurance teams in diversified platforms.
• Actively involved in creating Catalog Items and migrating catalog items to service Catalog page.
• Extensively worked on creating Requirement Traceability Matrix, identifying different Testing Techniques.
• Excellent testing experience in all phases and stages of Software Testing Life Cycle and Software Development Life Cycle (SDLC) with good working knowledge of testing methodologies, disciplines, tasks, resources and scheduling.
• Experience in working on modifications and enhancements to existing MMIS healthcare applications.
• Gathered requirements from all the business stakeholders and created extensive WORKFLOWS.
• Experience in using test management tools like QC, HPALM, AGM and JIRA and Test Director.
• Worked closely with System Engineers and QA testers to ensure the requirements are understood and translated properly into a working technical design.
• Worked closely with process owners to develop and implement the workflow.
• Experience in testing Business Intelligence reports generated by various BI Tools like MicroStrategy and Business Objects.
• Expertise in preparing RDD documents, VISIO Charts, presentations for Business needs.
• Expertise in transmitting the requirements into Business process and capture the Business rules in Models and documents.
• Experience in Data Migration activities from DOT NET systems to SOA Corticon rules engine.
• Expert in using the Bug tracking with Test Management Tools like Quality Center.
• Experience with Black box testing, white box testing, Grey box testing, Unit, Integration, Regression, Sanity, System test, Functional testing, GUI applications testing and Database Testing.
• Involved in the entire STLC and Software Development Life Cycle (SDLC) - Requirement, Design and Analysis, Testing, Deployment and Support phases

TECHNICAL SKILLS

Languages: SQL, PL/SQL, Test Script Language (TSL), CSS, HTML.

DB Tools: Win SQL, TOAD, Oracle PL/SQL

Defect Tracking Tools: Quality Center, TFS, JIRA, Bugzilla.

BI Tools: Microsoft Access, MS Project, MS Visio & Visual Source Safe, Guided Application Creator, Update set, MS-Office suite (Word, Excel, Project and Outlook).

Databases: Oracle 11g/10g/9i/8i, MS SQL Server 2008, MS Access 2008, DB2 UDB 8.2/8.1, Informix.

Testing Tools: HP ALM/QC, Mercury (Quality Center, HP ALM, Performance Center, VU Scripting, Business Availability Center) Rational Test Manager, Rational Robot, RequisitePro, RUP, UML

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Develops a thorough understanding of the requirements then applies industry best practices and detailed knowledge of Software Testing.
• Solely developed the RDD (Requirement Design Document) and guided testers and developers in the path of product development.
• Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
• Extensive experience creating RDD for Inbound/Outbound response transactions, such as the ANSI X12 270/271,276/277,834,835,837, Coordination of Benefits, Claims Extract files and 7400 Provider transactions.
• Prepared High-Level End-Use Cases and Individual Use Cases for each 5010 transaction.
• Involved in creating Test Cases for HIPAA 5010 standards. Worked on Payer processing claims of EDI 857 claims.
• Reviewed EDI 837 claims and flagged HIPAA non-complaint claims received from the payer side.
• Experience in implementing HIPAA guidelines for ANSI X12 835,837(Institutional, Professional and Dental).
• Incorporated SOA Corticon rules engine from scratch.
• Works closely with the Senior Architects to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.
• Created several PPT’s and VISIO’s showcasing the success rate and quality rate of the recommended changes.
• Assists in quality management reviews and ensures that all business and design requirements are met.
• Managed and prioritize a backlog of user stories in JIRA
• Heavily involved in customization of current process based on the requested enhancements and created new forms and workflows.
• Plays an active role in configuring the solution and supporting the technical team for any custom development required.
• Tested and implemented several projects for Healthcare Enrollment, Eligibility, Claims and Capitation.
• Also assisted the Test lead in test plan development and high-level test designs.
• Involved in testing and delivering the end results to the Business Unit
• Supports (SOA) Service Oriented Architecture implementation efforts by providing information on the “to be” solution.
• Documented the important Business Rules which are being affected as a part of new enhancements.
• Leads internal development of business process story/requirement gathering.

Confidential

Business Analyst/ SME QA

Responsibilities:

• Gathered requirements and designed workflows, created the requirements documents.
• Performed back-end testing by extensively using SQL commands to verify the database integrity.
• Responsible for Data mapping testing by writing complex SQL Queries using WINSQL.
• Perform black box/grey box testing for Web and native application.
• Customized and generating multiple TFS reports to serve company needs.
• Involved in prioritizing the requirements according to business needs and putting all the requirements in QC.
• Perform a detailed SME review on the testing activities to ensure quality product is delivered to end client.
• Performed extensive database testing wrote SQL scripts to compare the UI result with that in the database.
• Maintaining product documentation and related product artifacts for walk through what new release features.
• Contributing to the evolution of product roadmaps through investigative methods in customer needs, industry direction, legislative consideration and from a competitive outlook, helping to in corporate new features and functionality that is introduced in new releases by implementing new projects.

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Review existing IT processes in ServiceNow to identify areas of improvements & enhancement.
• Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments.
• Actively planned and participated in the all phases of SDLC.
• Prepared Execution procedure document format to prepare the Test cases based on mapping document.
• Created Graphical diagrams to present the data points of the end product.
• Identified the test cases that needs to be automated using QTP.
• Testing various applications, involved during migration, takeover, and data cleanup before and after test execution at the backend.
• Possess the ability to perform successfully in a variety of technical disciplines and the ability to learn the latest technologies.
• Created Functional Test scenarios based on the specifications manually.
• Involved in Systems Testing / Functional Testing of the application.
• Uploaded Business requirements, test scenarios, test cases and defects to ALM.
• Implemented SDLC, QA methodologies and concepts in the Project.