SUMMARY

• More than 12 years of experience in the field of Information Technology as a certified Project Manager - Program Manager, Scrum Master - Agile Coach,TDM-QA manager and supporting large digital transformation and mobility, web, mobile, infrastructure enterprise projects /applications developed in agile safe, scrum, Kanban, XP,Lean and waterfall methodologies.
• Coached the agile delivery methodologies and adopting the safe /scrum core principles and values to lead to the smooth transition.
• Facilitated all the scrum teams’ ceremonies towards daily iteration /scrum goals to the program increment (PI), Product backlog grooming, Sprint Planning, Sprint Estimates and user story reviews, Daily Stand Ups, Sprint Reviews and Sprint Retrospectives.
• Experienced working with the end users/stakeholders and providing, identifying the need and creating the workflow for better customer experience, identifying the gaps, finding solutions to internal and external users with relevant data without any impediments.
• More than four years’ experience in an IT project manager leadership role with commensurate people management experience on multiple teams /project simultaneously.
• Highly skilled and facilitated and teaching capabilities to handle small (< 20 people) to large (>80 people) workshops, teams’ scrum bootups and/or trainings.
• Heavily involved and driven from Project initiation to identifying skill sets, vendors and forming teams to deliver Point of Sale upgrades to retail stores, web - Digital Mobile flat form, Dev ops, Banking Credit card system, and Financial Global Risk Management End user Services, Printer, Telecomm, SCCM, VDI etc.
• Derived implementation of multiple, highly complex project/program initiatives typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives.
• Led the agile teams to improve relentless improving the quality of deliverables and meeting the definition of done (DOD) and meeting the customer or end user satisfaction.
• Facilitated the PI Planning, System Demos, and Inspect and adopt, Innovations, UAT and meeting all the ART shared services teams throughout the product increment.
• Program level Management with Jira - Confluence across all teams providing visibility to multiple Release Features and provide opportunity to mitigate risks for the completion on time.
• Coaching the product managers and product owners on Supporting Program Delivery roadmap alignment, Capacity Planning and forecasting product backlog,
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute and created the customer experience score cards on weekly basis to the PMO group with the high priority journey maps.
• Established transparency to the highly time sensitive projects and their progress through Release commitments both through Jira as well as physical board.
• Mentored and trained fellow Scrum Masters and Project Manager on the Agile Philosophies which helped achieving agile mindset resulting in quick adaptation to the business needs.
• Experienced in working through all phases of Software Development Life Cycle (SDLC) including the requirements gathering, design, development, implementation, and maintenance of financial applications.
• Coordinating with multiple vendors to integrate Vendor management systems and establishing timelines to align with project deliverables.
• Worked with Product Owners to give visibility of what is the work that is being done as part of the Sprint.
• Managed risk by using established project management processes to address execution challenges associated with quality, schedule and costs.
• Planned, directed, and coordinated activities for highly complex programs and projects to accomplish goals and objectives within a specified timeframe and budget.
• Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators.
• Expert knowledge of project management tools and methodologies
• Done with the bootcamps with the scrum teams and coaching the client vendors for scrum overview to transition to the client groups.
• Lead and support multiple project coordination and excellent preparing daily and weekly reports to the teams.
• Excellent project management and quality assurance skills.
• Build and managed relationships with the end users, external vendors, third party providers and cross functional teams to ensure maximum value from the external data, partnered effectively internally to ensure maximum value from external data.
• Had the ability to operate with a limited level of direct supervision and acted as a SME to senior stakeholders and leadership teams.
• Excellent motivating teams and drive a common goal to deliver project successfully.
• Managed technical components of moderately complex IT projects.
• Delivered Projects, tracked deliverables, led the project scope/goals on time and maintained personal integrity and attitude are critical to success in my roles.
• Experienced delivering and supporting end user technologies in large enterprises, including MSFT Windows, Mac, Mobile, Virtual desktop and Apps.
• Experienced delivering agile software solutions using best practices such as BDD, TDD, and pair programming, and other Extreme Programming (XP) practices or adaptable Software Design.
• Performed multi-hat roles to include one or more of the following: Requirements Management (User stories, Epics, Product and Sprint Backlogs), Business Analysis, Configuration Management, Change Management and Quality Assurance.
• Enthusiastic, High energy, Continuous learner, Problem resolver and coordinated with multiple releases for the dev ops teams across country.
• Established and maintain relationships with third parties/vendors.
• Dedicated, enthusiastic, driven and performance-oriented, mentor, possesses a strong work ethic, team player, coach my teams in all the areas.
• Excellent Customer Understanding, Product Knowledge, Problem Identification, Two-way communication, Accountability, Financial Command, Technical Knowledge.
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments highly developed communication and presentation skills and in-depth knowledge of budget management and business operations.
• Excellent Communication, Strong organizational, problem solving and analytical skills, Handling end users/customers, onsite - offshore coordination.

TECHNICAL SKILLS

Testing Tools: QTP, ALM Quality Center, Load Runner, Silk, QTest, Test Rail

Application Platforms: Java/J2EE, .Net, Web Services, WAS, MQ, Web servicesFileNet, SOA, Angular JS, Fiserv Mobiliti, SAP Ariba, Aravo Software

Scripting: HTML, C++, XML, SQL, VBScript, .net, JavaScript

Software Tools: TOAD, SQL Plus, MS Office, Visio, Jira, Rally, TFS, MS Test Manager, Rational Requisite Pro,MDSL

Databases: DB2, SQL Server, Oracle, Sybase, MS Access, MS Excel, Pivot Tables, VB Macros, MySQL

Operating Systems: Windows 2000/XP, Win7, UNIX, Linux, Mainframe, AS/400

PROFESSIONAL EXPERIENCE

Confidential

Sr. Scrum Master

Responsibilities:

• Working as a Project Manager /Sr. Scrum Master for five Digital Transformation and mobility group (End User Services, MTM US, Skype Teams Migration, SCCM, Telecomm, Printer and VDI projects).
• Accountable for guiding, coaching, training in scrum methodologies and assisting the team in Scrum / Agile principles and driving process improvement.
• Ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals. Facilitated the monthly lunch and learn Agile Master Workshops to the entire Confidential Agile Transition Groups.
• Lead and coach the Agile fundamentals, adoption, and promoting delivery of business value mentors and coaches teams and program teams, Scrum Masters in Agile practices and mindset.
• Worked with the team s PO and developers to facilitate the story mapping to deliver value and coordinates within and outside of the teams to build the product backlog and guiding the team to adding stories to its product backlog as appropriate.
• Developed and maintained detailed project schedules, works with multiple teams to maintain / update sprint schedules, integrates project plans into other release schedules and works with teams to resolve discrepancies among schedules and availability conflicts with resources.
• Working closely with the Chief Product owner and cross functional product owners to align the roadmap and program vision.
• Excellent analytical skills with high attention to detail and accuracy, presenting information in a manner that persuades, educates and enhances understanding at all levels.
• Experienced meeting the end users on daily basis for better customer experience and providing the endless seamline service with the excellent customer experience.
• Coordinated activities of the project teams identify necessary resources and develops schedules to meet completion deadlines.
• Supports efforts to resolve systemic impediments that continually block teams within their organization and Coach employees, Po s and stakeholders to understand and enact Scrum and empirical product development.
• Trained on current infrastructure concepts in a fast paced, high availability, ITIL environment. Ability to get the respect of the senior technical teams to lead projects, coordinate teams and handle issues and problems effectively in a timely manner.
• Ability to work across multiple projects with varying priorities and resolve all the impediments timely swanning with other scrum masters, product managers and product owners.
• Facilitated collaboration on creative alternatives to project challenges with subject matter experts.
• Coordinated with product management to develop specifications and User Stories that satisfy Business Requirements and align with the business value for Engineering teams.
• Develops the Product Roadmap of Feature and capabilities to ensure alignment of product development efforts with business strategic plans.
• Evaluated subordinates' performance and makes decisions on pay increases, promotions, terminations, and other personnel actions.
• Ensures effective communication within and across teams and Programs; schedules and facilitates cross - functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team s (or multiple teams ) or Program s progress/productivity.
• Created and published scrum quality circle in the Agile Transformation Portal and facilitate scrum of scrum across Infrastructure group.
• Worked as a product Owner for the transition teams and Creating the portfolio, RoadMap vision into Product backlog as user stories and delivered the business value.
• Exhibit a deep passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business, and facilitate classes, workshops, and Agile sharing events (e.g. Agile Hangouts, Community of Practice).
• Involved in various Leadership Agile Practices decision making sessions, onboarding the new hiring, budgeting, reports, facilitated the agile boot camps and approving the accesses.
• Coordinating the change management, configuration management, Incident Management and managing all the change Implementation weekly.
• Oversees the development, implementation and execution of deployment plans in coordination with the Product Owner s, Group managers.
• Initiated and fosters business partnerships with current and potential clients, vendors and IT executives; develops relationships that support increasing efficiency and effectiveness.
• Coordinated with aligned operational teams to facilitate the hand-off of new work; ensures SLAs are met and identifies opportunities to improve efficiency.
• Helped and resolved the impediments working with other cross functional team s cyber security, IAM, Active Directory, Server, Device management, Manufacturing,0365, Networking, Service Now, Security etc.

Environment: MS office, ITIL, Jira, Visio, Share Point, MS Teams, Power Point, power BI, Infrastructure Hardware-Software, Confluence, Jira, SharePoint, ServiceNow, MDSL,O365,Azure,VMS etc

Confidential

Sr. Scrum Master - Project Manager

Responsibilities:

• This project was developed a Global Risk management at the Confidential Compass for the migration and integration of the TPRM (Third Party Risk Management) for the implementation of a software as part of the continued enhancement of the TPRM program.
• Experienced leading large - scale projects agile transformations and managing multi-team programs following scaled-Agile approaches such as the Scaled Agile Framework (SAFe), Disciplined Agile Development (DAD), or other Agile, Scrum or other iterative frameworks at-scale in the financial services industry or similar ensuring initiative are tracked, managed and communicated effectively with stakeholders and customers.
• Define the project estimates, resource allocation, Budgeting and submit the project report to the higher management.
• Provided the crucial link between customers, Product Management, and Development to ensure product enhancement requests are understood and delivered according to schedule.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Experienced as project owner in product backlog management and continuous delivery of features.
• Educate and reinforce Scrum methodology and agile framework to team members and key stakeholders when needed.
• Channeled internal and external communication, improving transparency, and radiating information.
• Verified teams adherence to control and risk implementations as well as standards and process changes.
• Identified scope and impact of project risks and issues; raises and resolves issues.
• Responsible for implementing optimal practices for resourcing and staffing Agile teams workforce and talent management plans.
• Conducted daily Scrum stand up, sprint planning, product backlog, and sprint review and spring retrospective meetings.
• Coordinate internal resources and third-party vendors for the successful execution of large-scale projects.
• Developed and managed visual system to track progress of work during sprints and projects.
• Facilitated scrum meetings, planning sessions, retrospectives for the team. Facilitates presentations on behalf of their team during sprint demos and quarterly PI planning sessions.
• Coordinate product delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
• Promoted Agile practices across all levels of organization to ensure team effectiveness and delivery - especially with process enablers (risk, compliance, Demand Management, metrics, reporting).
• Defined the metrics and key performance indicators to track efficiency and efficacy of practice deliverables.
• Generated periodic peer review reports for the management.
• Conducted technical training sessions regarding agile development methods.
• Tracked data from the spring process and report regularly to facilitate understanding of where we are and want can be improved on.

Environment: Java, Rest API, SQL, QTtest, Microsoft Office, SaaS, Jira, Share Point, SAP Ariba, IBM Aravo SaaS, Neo Load