Business Analyst Resume

SUMMARY

A Functional Business Analyst with 5+ years of successful experience in eliciting, analyzing, and documenting requirements for business processes and information systems in Insurance, Retail, Mortgage and Healthcare domains. Extremely detail oriented team player with strong analytical, interpersonal, communication and problem - solving skills. Expert in managing multiple projects simultaneously while, executing project deliverables that meet the highest client satisfaction

TECHNICAL SKILLS

MS Office suite
Smartsheet
MS Visio
JIRA
SQL
Rally
Tableau
Slack and Confluence

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Solely responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions and workflow analysis.
Interview stakeholders and SMEs to gather content for policies and procedures.
Coordinate meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization and defect tracking.
Served as the SME for Software Change Request Process (SCR) in order to effectively manage change requests for various applications.
Utilized MS Visio to create various flow charts, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system and how the various systems interacted.
Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens).
Coordinate testing sessions against the acceptable criteria.
Maintain living application/system documentation for use through the entire software development cycle.
Perform requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in requirements traceability matrix.
Track project issues using JIRA.

Confidential

Business Analyst

Responsibilities:

Created policy and SOP documents that supported different project initiatives.
Worked with project managers and staff to develop solutions/strategies for projects.
Created templates to document different parts needed for projects in compliance with the organizations policies.
Created process flow charts using MS Visio for project initiatives.
Managed SharePoint and Google Drive files for internal and external projects.
Created and tracked tasks for team members in SharePoint.
Identified and managed business and functional requirements.
Developed and validated user stories.
Documented key content deliverables (Requirements & functional design, user stories, test plans, test cases, UAT sessions, acceptance report, training materials)
Developed requirements traceability matrix and performed gap analysis on current systems against proposed future style.
Proposed and documented system designs that meet or exceed current business requirements.
Reviewed and guided application designs to meet performance, scalability, and reusability requirements.

Confidential

Business Analyst

Responsibilities:

Collaborated and monitored projects with the Development and Testing teams throughout the SDLC process.
Ensured all parties, including the leadership teams, are kept aware through clear communication of the ongoing/potential escalation(s) and the action to remediate the situation.
Conducted GAP Analysis and managed Software Change Request Process (SCR) to effectively manage change requests for a Retail Reporting application.
Collaborated with project manager in tracking and managing project development process following the Waterfall based SDLC process.

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