PROFILE

• Management Consultant providing leadership and direction for organizational governance, development & change management activities including the planning.
• Execution and implementation of enterprise wide technologies and legislated compliance programs. Experience consulting to government and private sectors spanning financial, health, education, telecommunications and oil & gas industries. Key skill areas include:

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

• Successfully led troubled project to recovery - on time and on budget
• Work wif external vendors, managed service provider(s), and suppliers to deliver Capital Projects
• Work wifin established PMO framework, maintain documentation, and stage gate reviews
• Establish and maintain internal business relationships between business units, stakeholders and PMO office
• Manage day to day activities through project life cycle
• Manage multiple projects and teams, simultaneously
• Maintain project(s) forecasting and financial records
• Manage risk logs and compliance activities

Confidential

Sr. Project Manager

Responsibilities:

• Ensuring that appropriate governance is defined for assigned projects
• Developing the project charter, schedule and integrated plan ensuring that project deliverables are clearly defined and agreed to by all key stakeholders.
• Forming and leading multi-disciplinary project teams to develop a clear project schedule and clearly define project deliverables.
• Planning successful transition of deliverables from the Project Teams into Business and Information Technology operations.
• Develop and manage project phase scope, schedule and budget to wifin 10% of expected time and cost.
• Hold teams accountable through SDLC deliverable reviews and sign off throughout the project lifecycle.
• Maintain project documents
• Agile / SCRUM methodology
• 95% of time, worked virtually wif multi-geographical teams.

Sr. Project Manager

Responsibilities:

• Successfully led Lead enterprise wide legislated policy and compliance initiatives, including a) CASL (Canadian Anti Span Legislation) Bill C-28 project “Commercial Electronic Messages”, b) CASL (Canadian Anti Span Legislation) “Computer Software Installation”, and c) Bill C-11 Copyright Infringement across all Shaw Lines of Business.
• Lead OSS/BSS implementation of new Enterprise Resource, Portfolio and Planning tool (Innotas) across Enterprise
• Project manage provisioning replacement system.
• Manage portfolio of 6 Core projects (Collections, Privacy, Data Consistency, Billing, Alpha Accounts, Payments-Refund Cheques-Retail, and Rate Adjustment Plan) required to transform Shaw Residential services and accounts.
• Facilitate strategic alignment of IT, Engineering and Business Stakeholders
• Work wif Vendor and Management teams to establish business value and efficiencies.
• Participate on Governance committee.
• Manage day to day activities through project life cycle
• Manage multiple project teams to achieve program deadlines
• Maintain project(s) forecasting and financial records
• Manage risk logs and compliance activities

Sr. Transformation Specialist

Responsibilities:

• Lead organizational change & readiness, and support Shaw IT Transformation activities through start-up and requirement definition to rebuild Shaw Business back office & CRM. Provide Project Management & direction to the Project Team, Working Steering Committee, and stakeholders.
• Facilitate strategic planning sessions for Shaw Business
• Conduct business readiness assessments, identify stakeholders, and support Shaw Business Performance Team
• Establish national change champion network
• Create organizational change model and framework for Shaw Business
• Create communication & training strategy
• Manage project risk logs, document scope & manage change requests
• Write weekly, monthly and quarterly internal communications

Senior Project Manager

Responsibilities:

• Conduct strategic planning activities for ongoing sustainability to harmonize e - recruitment across the North American Enterprise (process and technology). Manage communication and stakeholder engagement activities to develop business case.
• Create project charter, work breakdown structure and manage all project & team activities
• Define current recruitment processes
• Conduct ‘best practice’ research
• Oversee requirements gathering and fit-gap analysis activities
• Ensure integration across all functional Business Units through engagement sessions
• Manage risk/issues
• Develop business case, wif options/recommendations

Senior Project Manager

Responsibilities:

• Business Case Development and resulting RFP activities
• Vendor selection and management
• Oversee development of business processes to guide the configuration of the solution while ensuring integration wif existing applications and data sources
• Deliver each successive phase in alignment wif overall business / program objectives while working wif team members (internal and external) to determine implementation timing, sequence of activities and successful execution
• Scope management, change control, and overall project financial management and accountability

Confidential

Senior Consultant

Responsibilities:

• Performance & Development; Team Lead: SAP Data Migration; Project Manager: Operations & Engineering Field Roles; Business Analyst/Change Manager: SAP Learning Management System.
• Competency profiling to inform role development and compensation model of work streams wifin Field Operations & Engineering divisions, standardizing application across Canada & U.S.A. Address all legislative & regulatory compliance requirements (Federal, Provincial & State). Core Project Team Member - SAP Learning Solution and Training & Events Management: definition, blueprinting and implementation. Create project plans, business cases and solution definitions.

• Project Manager, Field Role Definition Project
• Operations & Engineering Business representative to the SAP Project
• Team Lead, Data Conversion for SAP implementation and migration of employee records across all TransCanada North American and Mexico assets
• Lead competency model creation for employee development and assessment in partnership wif HSE and Compliance programs
• Map High Risk Field work
• Establish Leadership performance indicators in Field Operations & Engineering department
• Competency & evaluation framework created for TransCanada was presented at the North American Common Ground Alliance Conference, San Diego, California

Confidential

Senior Consultant/Systems Analyst

Responsibilities:

• Define and document work processes
• Lead development of competency and skill definitions for operations staff
• Assure health & safety (HSE) standards and legislative compliance
• Conduct functional analysis of new software.
• Create test scripts, and coordinate schedule & resources for execution
• Provide quality assurance for content migration activities
• Design and manage implementation and training strategy
• Facilitate 'train the trainer' sessions

Confidential

Project Manager

Responsibilities:

• Develop project plans and timelines
• Maintain schedule
• Storyboard course delivery
• Provide bi-weekly status reports
• Conduct functional tests of materials

Confidential

Project Manager

Responsibilities:

• Consult wif faculty, business & industry
• Establish performance standards and priorities for project activities
• Successfully obtain provincial funding for 38 projects
• Simultaneously manage a portfolio of 28 projects
• Coordinate and schedule user acceptance tests
• Provide quality assurance of production environment
• Establish pricing policy for public offerings of online courses

Confidential

Project Coordinator

Responsibilities:.

• Develop implementation plan
• Facilitate project team meetings and track project progress
• Create/manage rollout & resource schedule
• Introduce WebEx as a training delivery tool

Organizational Change Specialist/ Project Manager

Responsibilities:

• Successfully develop and execute project plans to achieve timelines wifin budget restraints
• Gather & document customer business requirement.
• Conduct gap analysis
• Establish and implement document standards
• Document new work processes, formal business procedures, practices and bulletins
• Participate in provincial public consultative sessions
• Oversee design and delivery of end user training for 300+ internal resources and 3900+ external clients
• Provide quality assurance for website development
• Implement post project online tutorials
• Facilitate organizational re-design sessions, and assist in implementing new structure
• Establish new business reporting benchmarks & metrics

Confidential

Performance Consultant; Business Analyst/ Implementation Lead

Responsibilities:

• Provide performance consultation and career pathing for IT staff. Standardize IT staff development process. Implement computer-based training (CBT) for IT staff. Manage vendor relationships.
• Established IT staff training benchmarks & reporting metrics
• Create skills path matrix for IT staff
• Manage implementation plans for IT staff technical training - Western Region Headquarters
• Develop & document standardized process(s) for IT Learning Centre
• Rollout library of 200+ CBT’s wif more than 80% participation rate

Confidential

Solutions Consultant/ Team Lead/ Business Analyst/ Change Manager

Responsibilities:

• Lead Solutions Team through functional design component of a health records system while standardizing CareVISION software application in alignment wif HIPPA legislation. Participate in customer consultation process across provincial Health Care communities. Responsible for a team of 5 staff and consultants.
• Facilitate stakeholder engagement & planning sessions
• Write, present and manage multiple statements of work, concurrently
• Forecast, budget and assign resource allocations
• Oversee creation and deployment of end-user training for concurrent project phases
• Lead evaluation component of pilot projects
• Document process requirements for Integrated Support Centre, Integrated Email, Network and Web Services
• Facilitate planning, document processes, and train Y2K Disaster Plan

Confidential

Business Analyst Trainer

Responsibilities:

• Test and validate VisionPLUS software for credit card processing migration. Develop functional test plans and scenarios. Document business process improvements and workforce planning relative to organizational change strategies.
• Conduct organizational needs analysis
• Lead team efforts to establish and implement evaluation plan
• Document business process and work flow diagrams
• Establish training curriculum & create course materials
• Facilitate 'Train the Trainer' sessions
• Write / conduct department specific technical training for more than 200 internal staff