Business Analyst Resume

SUMMARY

Experience Salesforce Business Analyst and Professional Scrum Master with experience in leading projects and providing consultative support to clients. Adept at overseeing multiple projects performing various roles of Project Manager, Scrum Master, or Administrator while leading project teams to align with Scrum framework including ceremonies and artifact creation.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Support the strategic initiatives for the Total Rewards Center of Excellence (COE), which includes Compensation, Retirement Benefits, and Health and Welfare Benefits.
Manage the Total Rewards systems including Workday, Total Rewards Portals, integrations, and the alignment of non - system communications; create and maintain custom integrations using Enterprise Interface Builder (EIB).
Work directly with HR leadership, HR team and stakeholders to understand challenges and opportunities, identify system improvements and process efficiencies, along with recommend and implement solutions.
Provide technical and functional expertise with the scope of work including configuration, report development, maintaining data integrity and delivering new features and enhancements in Workday.
Partner with People Operations and other business leaders to meet evolving business requirements and lead enhancement opportunities, gather requirements, design, develop and implement system solutions improving the employee experience.
Coordinate all Total Rewards communication materials including Total Rewards Portal, open enrollment, benefits offerings, and materials on the Total Rewards intranet site
Manage current and future enhancements of the compensation workflow and processes within Workday and the integrations with other HR specialty groups including recruiting, performance management, and talent management.
Build dashboards and reports as well as work with the compensation group to convert ambiguous messy data into tangible actionable results to influence business decisions and for efficient analysis of jobs, external market data as well as internal compensation program management.
Maintain and run periodic as well as ad-hoc reports on compensation-related data from Workday. Conduct regular audits to ensure the accuracy of the data.
Provide analytical support in the analysis of job descriptions, conducting evaluation and leveling of jobs, market pricing, FLSA classifications, and pay recommendations.

Confidential

Salesforce Business Analyst

Responsibilities:

Managed 120 existing Business Requests and implemented new Business Request process for Salesforce CRM throughout the organization.
Created and maintained Business Objects reports for multiple business units and leadership related to Net Promoter Scores, Time Tracking, Service Order analysis, and ServiceNow ticket creation/aging.
Used the Service Enhancement Delivery Model (SEDM) to prioritize scope of work and ensure optimal level of service to the largest range of customers through efficient use of technology solutions.
Worked with stakeholders to identify and understand requirements and work closely with the sales department to understand needs and to turn business problems into analytical projects.
Conducted and assisted with requirements gathering, user story creation, User Acceptance Testing, Black box testing, Unit Test Planning and Solution Verification within Development and Quality environments.
Collaborated with Jr business analysts and business contacts to review and analyze requirements and create business requirements documents, functional requirements documents, as-is diagrams, to-be diagrams, UAT scripts, etc. in a fast paced environment.
Extensive hands-on administration and configuration of Salesforce.com and Five9, including but not limited to, workflows, reports, page layouts, chatter, custom objects, user groups, permissions, data migration, data management, security control, apps, dashboards and platform customization.
Troubleshoot technical areas like integrations to other systems and other applications within the ecosystem.
Partnered with IT colleagues in a collaborative system for cross functional review/design and proactive communication.

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