Reporting Manager Resume Profile OH - Hire IT People

WORK EXPERIENCE

Confidential

Business Intelligence Analyst

Utilizes business intelligence tools across all departments and functional areas providing detailed reporting and analysis.
Works closely with IT Project Managers and operations to coordinate cross-functional project activities and ensures deliverables are accurate and meet customer requirements. Assesses analytics and reporting needs provides recommendations for enhanced solutions and specifications for business intelligence tools.
Performs data mining of customer and sales force information for all market segments.
Ensures reporting needs across process areas are prioritized to support deployment strategies and business needs.
Working knowledge of PowerPivot to pull in external chargeback data for monthly reports.

Confidential

Reporting Manager

Responsible for the production of sales data reports as requested by management or Staff using available
information systems Business Objects ,databases MS Access and spreadsheets MS Excel .
Prepare monthly attainment run rates of Total Opportunities and commission attainment for quota setting
purposes. Coordinate with HQ Reporting Team to assist with the development, implementation, and execution of
National Reporting through the DSR.
Streamline internal business processes while focusing on automation where appropriate and possible.
Identifying reporting best practices and facilitating the sharing of those best practices across the Region,
which includes looking for trends or areas to improve and escalate accordingly.
Structured and Ad Hoc Reports development with database analysis for Sales Operations.

Confidential

Telephony Support Consultant

Investigate reported product issues and queries
Gather necessary information from the client, internal resources and available support tools to determine
the root cause or a clear understanding of the query.
Deliver superior customer service to company clients.
Communicate updates on reported issues and queries according to Support Services' communication
Standards.
Communicate appropriate expectations to clients regarding investigation plans, resolutions plans, and
communication plans.
Document the details of the reported product issues or query, information gathered for research, and the
root cause of an issue or the answer to a query.
Participate in internal meetings design to improve policies or procedures or increase knowledge related to
company products, policies, and procedures.

Confidential

Data Manager

Track and report on Indiana women in the BCCP Breast and Cervical Cancer Program using MS Access
And MS Excel as the reporting tool.
Develop internal databases and data collection tools as projects are identified.
Perform Ad Hoc Report for Regional Coordinators to help in determining development with database
analysis for women in the program.
Participate in the analysis of clinical data to help aid in the budget from the grants for the program.
Database Administrator for all databases within the Chronic Disease area for the Indiana Location.