SUMMARY

• Results - driven, a versatile consultant with over 7 years of experience as a Business analyst.
• Experience in working throughout the entire development lifecycle, using different SDLC methodologies, including Waterfall and Agile (SCRUM). Extensively worked in various domains providing business solutions in the banking, healthcare, and retail industries,
• Excellent requirements gathering and elicitation skills, evaluating user needs, interviewing the stakeholders and SMEs, and providing as a liaison between IT and Client.
• Experience with various elicitation techniques such as surveys and questionnaires, brainstorming sessions, focus group and JAD sessions.
• Skilled in mapping clients’ business requirements and transcribing these requirements into functional specifications.
• Extensively worked on the creation of Data Flow Diagrams, Activity Diagrams, Work Flow Diagrams, and Sequence Diagrams to describe the Business Process Model and Data Process Model using JustInMind.
• Detailed development of concise use cases, business requirements, traceability matrix, requirements issue log, UAT test plan.
• Excellent Business writing skills in drafting different documents like BRD, FSD and Use Case Specifications.
• Sound understanding of SQL, work experience with various databases including MS SQL Server and Oracle Database.
• Expert in developing User Stories for product backlog creation, Sprint planning, sprint backlog creation and facilitating in Daily Stand-Up meeting.
• Working with UX/UI Design team to understand requirements against user interface, and enhancements for a better interface design, creating wireframe, and reviewing the prototype design.
• Experience in data mapping, data migration, ETL Processes and data validation, data cleansing and verification strategies.
• Expertise in creating Test Plans and Test Cases for Integration, System, Functional, Regression, Performance and UAT.
• Proficient in coordination of change management, defect management and monitoring the status using tools like HP ALM, MS Excel
• Actively involved in production support and conducting end user training sessions employing Instructional Design and Deliver techniques.
• Excellent Analytical, methodical, and resourceful approach to problem-solving, identifying and documenting root causes and corrective actions to meet short and long-term business and system requirements.
• A team collaborator with excellent communication, analytical and facilitation skills.

TECHNICAL SKILLS

Database: My SQL, SQL Server, Oracle

Requirement management tools: Rally, JIRA, Rational Requisite Pro

Management Tools: JIRA, MS Project, Slack, Version One

Defect Management Tools: Bugzilla, JIRA, HP ALM, IBM Rational ClearQuest

Business Applications: MS SharePoint, Microsoft Office Suite

CRM: MS Dynamics CRM, Salesforce CRM

Modelling tools: IBM Rational Rose, MS Visio, Just In Mind, Balsamic, Adobe Analytics

PROFESSIONAL EXPERIENCE

Confidential, Charlette, NC

Business analyst

Responsibilities:

• Engaged in daily Scrum meeting with the Project team and change management team to address the requirement updates, change requests, and responsibilities.
• Frequently interacted with Scrum Master, Team Leads, stakeholders, and end users regarding any concerns throughout the project.
• Facilitated retrospectives at key project milestones, to confirm project acceptance and satisfaction, and to establish lessons learned.
• Analyzed sprint burndown charts and release burndown charts at different intervals to keep track of sprints and the project efficiency.
• Collaborated with stakeholders to understand business problem statements and turned them into user stories.
• Developed user stories in a way that was, concise and clear for development teams.
• Designed flow charts and process flow diagrams including Use Case Diagrams, Class Diagrams, Activity diagrams in an adequate manner to have a visual representation of the application for the stakeholders using Axure.
• Designed Prototypes, Wireframes and Mockups to show layout and interaction of the application features.
• Adapted with change management by updating the backlog based on stakeholder feedback and agreed changes.
• Designed and updated message and error catalogs.
• Maintained and Updated the Requirement Traceability Matrix (RTM).
• Aided the QA team in creating efficient Test Plans, and Test Cases.
• Executed UAT (User Acceptance Testing), and Ad-hoc testing, following the STLC guidelines, to assure the quality of the application.
• Reported bugs and defects using Jira, frequently communicating with developers following the bug management life cycle.
• Used JIRA for Defect tracking and Change Management Requests.
• Provided Tier 1 and Tier 2 production support; analyzed, escalated, and documented issues step-by-step.

Confidential, Florida

Business Analyst

Responsibilities:

• Identified and documented requirements by interacting with stakeholders. Performed GAP Analysis based on business needs and prioritized requirements.
• Created and documented user stories to define the functionality the system must provide.
• Work on Data-Warehouse and Business Intelligence Platform for Investment Management.
• Perform cash flow analysis and generate payment schedules for Agreements in accordance with Contract Management guidelines.
• The Continuous Delivery (CD) Analysis will cross trained and support the greater responsibilities of the overall team which are constantly changing for the better.
• Consulted with primary business customers gathering requirements to integrating their business processes into their custom designed eProcurement sites. Applied change management where needed.
• Involved technology-based analysis of business practices, processes and problems; developing solutions which will involve process design, data and information architecture, software development and policy or procedural changes; creating specifications for systems to meet requirements; validating requirements against needs; designing details of automated systems.
• Communicated project changes and status to the stakeholders on a daily basis, ensuring each proposed change goes through a systematic project Impact Analysis.
• Coordinated UAT with business partners, helped identify relevant test data and reporting metrics.
• Hands on expert level experience with or SQL Server in a data warehouse environment and Database programming.
• Involved in JAD sessions involving various stakeholders and SME are to understand and refine requirements.
• Created Data Flow Diagram to understand business processes.
• Assist Product Owner in prioritizing, refining and managing Product Backlog.
• Apply principles of agile and continuous delivery (CD) to develop a streamlined testing process.
• Created UML Diagrams like Use Cases Diagram, Activity Diagram and Sequence Diagram using MS Visio. Reviewed test cases based on the user requirement.
• Designed data models in collaboration with data architect and data modelers, supported in creating ER diagrams defining entities, attributes, relationships and business rules.
• Worked as a liaison between technical teams and the business.
• Assisted in enforcement of project deadlines and schedules

Confidential, Mooresville, NC

Business analyst

Responsibilities:

• Prepared Project Plan, Project Estimates, Schedules, Resource Planning, Work Breakdown Structure (WBS) and Project related Status Reports.
• Develop project plan, training and UAT strategy doc applying appropriate project methodology.
• Developed User Stories for product backlog creation, involved in Sprint planning, sprint backlog creation, release planning and facilitated in Daily Stand-Up.
• Interacted with cross functional stakeholders and external partners to formulate Business Processes for advanced self-checkout options.
• Identified various business processes to manage various business transaction which include Split Bill Payments, Multiple Payment types, Multiple Receipt Options and Inventory Tracking.
• Gathered requirements for self-checkout billing options based on User Stories and documented the requirements in Jira.
• Performed Gap analysis for the modules in production, conducted feasibility studies and performed impact analysis for proposed enhancements.
• Designed Use Case Diagrams, Activity Diagrams, Entity Relationship Diagrams and wireframes to explain the process workflow.
• Interacted with the database developers for formulating ER diagrams and data flow diagrams.
• Maintained the data integrity of the existing system by developing an end-user strategy for data cleansing and engineering revision control.
• Mapped current business processes to new system and verifying that the data was properly transferred in the ETL process
• Assisted the Quality Team in designing the Test Plans, Test Scenarios and Test Cases.
• Involved in UAT and followed up with Business Users for sign off.
• Supported Production Support team, performed root cause analysis of bugs and followed up on quick resolution.