IT Business Analyst Resume

SUMMARY

Accomplished IT Business Analyst with an ongoing success coordinating and executing projects that align business needs and IT objectives for Confidential companies.
A hands - on lead; with strong business acumen and track record of coordinating IT Application Rationalization, Quality Assurance and Data driven initiatives .
Serves as bridge between business and technology sectors while maintaining big picture vision.

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

Responsibilities:

Driving the Clinical Application usage and incident management discussion and tracking to understand Application health .
Interacting and collaborating with Production support advisors, Global Application Operations team
Primary resource to synthesize and business process requirements with internal BPS team in a SaFe platform
Natural story telling Confirmed completeness and relevancy of patient data by clinical validation
Assisted and Actively collaborated and communicated with Epic Application Production Support
Implemented and supported Epic technology and performed many maintenance task for system import and configuration.
Created and maintained detail technical business analysis for enterprise technology solutions .
Supported and assisted product Manager as a Subject matter expert in the assigned enterprise Confidential C&CS space .
Maintained productive working relationship with Global team, Business and other departments
Involved in generating and reviewing HL7 reports and integrations and status .
QA Testing and troubleshoot and reporting out the Split claim Facets processing accuracy .
Updated and maintained User and Application support documentation to simulate optimal use of Applications.

Confidential

IT Business Analyst

Responsibilities:

Provided input and Supported information Security and Cyber Security programs of the University .
Lead the GDPR process and identified the technical and procedural controls implemented to ensure maximum compliance in creating and migrating student, faculty ID .
Experience working with data interpreting and narrating the data point from a story telling to business users .
Presented monthly consolidated Problem management report to Outage Committee and Senior managers
Partnered with DaaP team and Application Problem management team and conducted Root cause analysis ( RCA) .
Good understanding of Application performance and mapping of severs, Database to consolidate the inventory of portfolio .
Knowledge of Quantitative and qualitative methodologies in Data Analytics and interpretation .
Partnered with Data governance team and actively contributed to the data compliance, third party compliance and risk assessment .
Lead Application review meeting with Vendors and discussion on Application that are out of support and knowledge update .
Supported Industry driven bench mark initiatives for CCPA,GDPR & SOX for the various projects in Flight .

Confidential

IT Business Analyst

Responsibilities:

Led IT strategy team meetings; set agenda to review project updates, issues, and risk:
Managed risk by applying proactive identification and mitigation plans.
Reviewed the problem tickets to assess the performance of Applications, data was extracted from Tableau
Under the directions of Project manager designed and implemented change management strategy, training, stakeholder participation, sponsorship development, and change champion leaders.
Lead SaaS architectural/design meetings and deep dive sessions for the application and road mapping plan.
Determined if Opex applications needed to be retained, retired, or decommissioned; based decision on application metrics.
Proactively engaged with DaaP team to ensure the security testing and defect status and any Sev1
Performed assessment on-boarding of applications to SOX and self-assessment to minimize audit findings.
Identified Application that impact SOX systems, key business processes and controls .
Application life cycle data and incident management data analysis, review data was extracted using Alteryx and Tableau.
Interacted with Infrastructure and Operations team and validated Disaster Recovery and mapped to applications.
Reviewed, assessed Application portfolio and recommended upgrade, retire, retain or decommision