SUMMARY

• A dynamic professional with over 6 years of IT experience as Sr. Business Analyst, involved in Requirements analysis, providing Innovative and Business effective solutions while being skilled in managing clients & delivering knowledge solutions for client’s business problems and processes
• Proven track record of working on a variety of enterprise applications and problems with deep understanding of SCRUM, Agile, iteration and waterfall methodologies
• Driving and facilitating agile ceremonies, from sprint planning, user story grooming to sprint retrospection.
• Experience in interacting with stakeholders, Product Owner for effectively scoping user stories.
• Experience with Business needs expertise in independent understanding, documenting, problem solving, Scope Management, Configuration Management, change management for Service Now application and tracking the business needs, and training the end user throughout the System Development Life Cycle (SDLC)
• Extensive experience in creating project artifacts like Business Requirement Documents (BRDs),Functional Requirements Documents (FRDs), Change Control document, Test scripts,Traceability Matrix.
• Experience with Unified Modeling Language(UML) diagram such as Use case, Activity diagram,Sequence diagram, Data flow diagram and Deployment diagram using Visio & Rational Rose.
• Well versed with effort estimation, Statement of work Sign Offs, hosting crucial Proof of conceptdeliverables demos to the client.
• Experience in performing Dataflow analysis, Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis.
• Working closely with Program Management, Product Management, Operations, and various developers - onshore and offshore to evolve the project methodologies and identifying appropriate use as needed per project/solution.
• Proven experience in working as a liaison between Domain SME and Development Team ensuring smooth workflow.
• Ability to convey goals and objectives clearly and in a compelling manner; listen effectively and clarify information as needed; interpret verbal and non-verbal messages that others communicate; produces clear status reports; communicate tactfully and candidly, at the same time handling multiple projects.
• Strong quantitative and logical thinking skills combined with the ability to think creatively in order to envision relationships between data, and communicate those findings to key decision makers.
• Excellent organizational skills with emphasis on ability to organize tasks, manage multiple projects, create and maintain documentation, prioritize work and meet deadlines with minimal direct supervision.
• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity.
• Experience in development of training materials and providing consultation, coaching and mentoring other business analysts/solution delivery team by helping them in effectively utilizing
• Significant experience of working at client location and working closely with client for knowledge gather, understanding of technical and functional aspects
• Hands-on experience with various reports like Root Cause Analysis (RCA) Report, Audit Report(Internal & External), Management information system (MIS) Report, Knowledge Database (KEDB)report, Key Performance Indicator (KPI) Dashboards Report, Weekly Report, Governors Report and other management reports.
• Currently leading 22 members team in the Life Sciences (Pharma) domain that develops various mobile applications using various technologies and providing effective business solutions to the team members.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Scrum

Utilities: MS Excel, MS PowerPoint, SharePoint 2010/2013/2016 , Office365, MS Office

Database & Tools: Microsoft Access, MS SQL Server, MySQL

Defect Tracking Tools: JIRA, JIRA Agile, BMC Remedy Tool, ITSM, ServiceNow

Programming Languages: SQL, C#, .NET, JavaScript, HTML, CSS, JQuery, Web Services, XML, Web development

Operating System: Windows, Ubuntu, Android, iOS

Business Modeling Tools: UML, MS Visio, Rational Rose

BI / Visualization Tools: Qlik View

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Work with Product Owners to understand and develop the business case and elicit, define and analyze business model, requirements, use cases, strategy and UX.
• Involved in conducting meetings for Agile projects requirements sessions with stakeholders and able to articulate and create the requirements in User Story format.
• Worked with stakeholders, Product Owner for effectively scoping/user stories.
• Worked on creating business, functional, use cases, technical requirements artifacts. Involved in understanding business problems and transformed these into EPICs/Feature and User Stories.
• Used MS Visio to model processes and created flow diagrams, activity diagrams, Data Flow Diagrams, sequence diagrams and collaboration diagrams
• Create the deliverables according to the Software Development Lifecycle such as Discovery and Design documents.
• Acted as a SME for the application team and the Infrastructure team.
• Created Application Disaster recovery plan, Standard Operating Procedures and Work Instructions as a part of the Disaster Recovery Plan.
• Used Microsoft SharePoint as the version tracking tool for managing the requirements Documentation.
• Plan and facilitate workshops/interviews to identify, analyze, and document business requirements and translate them into business plans/solutions
• Manage the requirements through the project lifecycle by establishing and maintaining agreements between the customer and the project team
• Proficient with technical documentation, including business requirements, functional specifications, support documentation, user guides, workflow processes and test cases.
• Conduct domain and product training sessions for the team. Act as a product specialist for answering any queries raised by product team.
• Create Feature list based on the requirements document-Elicitation of the feature and the requirements with the stake holders-Writing User Stories-Creation of Wireframe
• Coordinate with the Graphic Designer to develop the User Interface screen for various devices like Blackberry, IOS, Android etc.
• Coordination with the stake holder for getting sign offs on the user stories, wire frames and Mock ups.
• Brainstorming the requirement with the internal stake holders-Organizing and leading the knowledge sharing session with the development, testing teams to spread the requirement.
• Single point of contact for Service Now application since last 8+ months helping organization set up the tool for support purposes.
• Co-ordinate with the team to understand the Release Management, Knowledge management, Change management, Problem management and other additional features within Service Now application.
• As a Business Analyst, I help the team to identify configuration gaps and build the gaps that meet the business objective at the same time making the application user friendly and easy to use.
• Participate in Agile ceremonies, driving the discussion during sprint planning and user story grooming
• Coordinate project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
• Prepare and maintain Requirements traceability matrix
• Used JIRA tool for project management and tracking bugs in the system.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing (UAT).
• Trained end users to use the system through training sessions, demos and development of appropriate training documents
• Chair and maintain ownership of Implementation Status Calls and Client Data Work Team Sessions
• Change Manager for all the enhancements/Change requests and monitoring/coordinating the end to end delivery of change requests within defined timelines
• Followed ITIL good practices throughout the project.
• Single point of contact for clients for support related activities and handling GxP applications related sensitive and secured data

Confidential

Responsibilities:

• Works as a liaison between end-users, product management, and development to gather and document user requirements, translating them into user stories in order to develop mobile applications.
• Plan and conducts interviews with business owners and stakeholders
• Conduct gap analyses to identify solutions that are cost effective and which meet business requirements
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the following artifacts as needed: Functional and Business Requirements Document, Use Cases, GUI (Mock-up Screen and Interface designs/Prototypes), etc.
• Conducted JAD sessions with various teams (Business, dev team, QA team, etc) which aided in developing an architectural solution that the application met, to resolve open issues, and accommodate change requests following SDLC - Waterfall model.
• Skilled in gathering and consolidating User Requirements, interpreting them into data, functional, quality and usability requirements. Served as a liaison between the Project team, Business and Higher management.
• Scheduling stake holder meetings, end user meetings and creating user profiles. .
• Experienced in the use of agile approaches, including writing extensive User Stories.
• Doing GAP analysis for the existing system to new one.
• Facilitating the design, product and development team.
• Co-authored business requirements document with the business users.
• Assisted with user testing of system developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Reviewed Design documents, Requirements analysis specifications with Project Lead, Business Owners and the Technical Lead.
• Developed and executed test cases for systems testing and User Acceptance Testing
• Provides reasonable estimates for work products
• Collaborate with development team to ensure design meets customer requirements
• Participate in Agile ceremonies, driving the discussion during sprint planning and user story grooming
• Coordinates with technical writing team to ensure application documentation reflects current system functionality
• Collaborate with developers and subject matter experts to establish the business vision and analyze trade-offs between user experience, business and architectural constraints.
• Supports project team during design, development, and QA testing by clarifying requirements questions
• Being able to effectively communicate with external clients and internal teams to deliver GUI, interface and screen designs