PROFESSIONAL SUMMARY

• Analytical, enthusiastic and innovative Business/Systems Analyst and Scrum Master wif 8+ years of extensive experience working in Finance, Insurance, Health, Retail and Supply Chain domains holding master’s degree in management information systems . Expert in leading cross - functional teams in gathering requirements, design, development, testing, implementation documentation and delivery of SDLC process innovations, Business Process Modelling, Business Analysis driving teh attainment of business goals. Vast experience in analyzing market trends, Systems Knowledge developing dynamic business strategies for an employee centric organization and looking to apply my ample experience & skills in predictive analysis toward teh success of teh company.
• Expert in Business Process Re-engineering, new product development, product cross selling and upselling strategies, understand teh Business process, functionality and requirements and to translate them into system requirements. Identified, developed operational initiatives for business readiness needs.
• Collaborated wif teh Stakeholders, Business Users, Developers and other teams to identify and engage on improvement opportunities by gathering requirements and work on teh Data Analysis and Statistics.
• Proficiency in Data Visualization analysis, Financial and Statistical Modelling manipulating large data in DB back up assumptions and communicate complex analysis both verbally, written and documented.
• In Depth Knowledge of System Development life Cycle (SDLC) Analysis, Key Process Indicators (KPIs), Design, Risk Analysis, System Integration and User Acceptance Testing (UAT), After Sales/ Production Analysis.
• Hands-on Experience wif Project Reporting, Project Solution Scope, Feasibility Analysis, Cost & Benefit analysis, Project Plan and Schedule Preparation. Experienced in Agile Project Activities Like Planning, Inception, Iteration, Story writing, Sizing, Sprint Open/Close Validation and Planning.
• Project Coordination, Work Packages and Initial Cost Estimation, Project portfolio maintenance, Orientation to ensure customer-focused processes, satisfaction and strategic decisions.
• Creating and used tables, views, indexes, stored procedures, triggers, used to join to retrieve data from tables.
• Understanding and experience wif information technology architectures, concepts and applications, including sequential, indexed and relational file structures.
• Predictive Modelling wif Identifying complex problems, review/suggest related information to increase and optimize efficiency, profitability, options and implement solutions for managing teh release design and deployment into production wifin schedule/budget, estimate assessment of new data source accuracy
• Expertise in conducting User Acceptance Tests (UAT), GAP analysis and Impact analysis to aid in teh calculation of teh Critical Success Factor (CSF) of teh project.
• Experienced in Project budget analysis, Outsourcing Strategies, and Contract Management, developing project plans, UI Design & Requirement Validation, identifying documents and Re-Engineering process wif deployment/release methodologies.
• Certified ITIL and SCRUM MASTER efficient in elicitation techniques like interviewing, questionnaires, brainstorming, focus groups etc.

PROFESSIONAL EXPERIENCE

Confidential

Scrum BA/Senior Business Systems Analyst

Responsibilities:

• Working as a Business Analyst and collaborating wif applicable internal & external stakeholders on complex assignments/projects for different assigned areas of responsibility.
• Worked as a Lead BA, Scrum master in all phases of business operations report specifications development including creating business requirements documentations (BRDs), report mockups, flow charts, and acceptance testing for business intelligence tools to design report, data analysis, Fit Gap analysis or Dashboards for operational reporting business solutions.
• Maintaining knowledge on current and emerging developments and trends for assigned areas of responsibility, assesses teh impact, and collaborates wif management to new trends and developments in current and future solutions
• Identifying, Designing, Developing and defining Operational initiatives to ensure business is ready by Using structured requirements process, clearly articulates, documents, analyzes and validates more complex business requirements using Version one, MS Visio, MS word, Excel etc.
• Identifying and recommends process improvements dat significantly reduce workloads or improve quality for assigned areas of responsibility.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums, Sprint Check-In, Sprint Review & Retrospective, in 2-weeks sprint.
• Coach Product Owner and Development Team on teh Agile Methodology while serving as a guide on teh implementation of Scrum values and incorporating teh required pillars during our various scrum events.
• Lead technology teams to build and maintain web applications using Adobe’s Experience Manager (AEM) CMS to include site architecture, custom components, workflow development, Digital Asset Management (DAM).
• Practical and extensive experience in development of Adobe AEM 6.x and CQ 5.x websites
• Practical experience in creating and developing AEM templates and components using AEM and technologies such as JAVA, JSP, XML, JavaScript, JSON and HTML.
• Design, develop, and test new templates, components, and applications as extensions of teh AEM 6.x and above WCM product to support client’s business requirements
• Managed, Analyzed and Retrieved Data using SQL server and SQL Builder and Hands on Experience wif Data visualization tools like MS Visio, Tableau, Balsamiq etc. for mockup creation.
• Experience in design and developing service interfaces and system integration in AEM 6.x to/from external systems and web services.
• Created Use Cases and Developed Business Rules document, Service Level Agreement documents for Pega PRPC.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict teh workflows to be incorporated into teh development of Pega Business Process Management (BPM) tool.
• Facilitating change to teh organization through teh more complex analysis, design and implementation of business processes dat achieve business objectives and needs.
• Making a positive contribution as demonstrated by making suggestions for improvement, learning new skills, procedures and processes, ensure a customer-focused process and strategic decisions.
• Analyzing and enhancing teh sales and marketing strategy of a major US Property & Casualty Insurance company and providing business optimized solutions.
• Experience developing and documenting accounting business processes (integrating PeopleSoft functionality wif external processes). designing/ensuring graphical user interfaces(GUI) meet functional and human factors requirements including screen layouts and functionality for client-server applications
• Knowledge of SQL and common data GUI (e.g. Looker, Tableau etc.) desirable.
• Actively worked wif teh Capital Market and financial trading team to develop Equities, Futures, Forwards, Options, Derivatives online trading facility.
• Worked wif Different types of insurances like Life, Health, Annuity and underwriting Teams and thorough knowledge on insurance domain.
• Responsible for accurate interpretation of new client specific requirements and provide guidance to business/providers regarding group annuity program
• Lead teh requirement gathering for teh complex Pricing components(Eg- Exposure Rating, Loss Rating) wif teh Actuaries
• Working knowledge on SAP technology suite (AFS, FMS, Retail).
• Working understanding of SAP AFS Order to Cash. work wif different members of teh team on life and nonlife insurance, and ability to adapt so as to update our sector valuation on a weekly basis.
• Several operational support activities in teh area of teh administration of life insurance contracts, wif teh opportunity to acquire knowledge on teh run teh bank and life insurance activities
• Performs valuation duties and support senior valuation actuaries by developing/maintaining actuarial models used to support reserve valuation, planning, cash flow testing, etc
• Assisted in teh formulation and definition of system scope and objectives through research and fact-finding to develop or modify moderately complex Guidewire Policy Center package application in an agile environment.
• Developed customer facing applications & graphical user interfaces(GUI) by capturing business requirements for stakeholders.
• Co-ordination of UAT wif Actuaries and Business application users
• Used Apex Data Loader and workbench mapped data sources and loaded data from legacy systems to Salesforce.
• Act as an internal consultant to provide Treasury & Custody service expertise to identify solutions to meet teh immediate cash management requirement of internal business partners as well as pro-actively identify opportunities for improvement.

Environment: Agile, Rational Unified Process (RUP), Rational Suite (Requisite Pro, Clear Quest, Clear Case), Kanban, Tableau, UML, MS Word, MS Excel, MS Outlook, Share point, MS PowerPoint, AWD, Oracle, MS Project 2010, MS Visio, SQL.

Confidential, GA

Senior Business Analyst/Scrum BA

Responsibilities:

• Worked as a Subject Matter Expert between IT and business partners on various complex projects
• Identified and communicated business needs, translated them into business and technical requirements, for which solutions were implemented.
• Also, handled teh Team as a Senior-level project team member as a liaison between Stakeholders and IT to provide technical solutions to meet user needs and maintain established business relationships
• Lead and assisted wif project deliverables- project initiation requests, business and technical requirements, use cases, interface specifications, business architecture models, cost/benefit analysis, risk and issue logs, test plans, training plans and elevation / validation plans.
• Communicated and presented complex technical concepts simply and TEMPeffectively to non-technical team members. Predicted long term needs, performed gap analysis.
• Gatheird Business Requirements, created Functional Requirements Document (FRD) and analyzed data/workflows; defined teh scope, financial projections and cost/benefit analysis; progressed from Problem Statement to well-documented designs.
• Used RUP-iterative process to Conduct Data Analysis on teh Group Disability Data to find missing data fields in teh application and customize them.
• Responsible for initiating and facilitating meetings wif Life business stakeholders including Actuaries and Product Development, Underwriters, New business and Policy Administration SME’s to elicit product, new business and administrative requirements
• Participated in Scrum of Scrum to increase teh TEMPeffectiveness of teh applications of Scrum in teh organization and to ensure cross-team collaboration, coordination of release plans, and to report overall project status.
• Working as an Agile Transformation Coach where scrum and Kanban Techniques are applied.
• Used MS Word & Visio to document data flow of teh AS-IS process and TO-BE process.
• Conducted JAD sessions to get SME’s input on how to implement teh application for Group Disability Claims.
• Manage teh technical delivery of custom development, integrations, and data migration elements of an AEM implementation
• Design, and develop AEM components, templates based on functional and technical requirements; monitor teh security and performance.
• Developed blueprint and tested teh prototype. Designed base template, mockup of graphical user interface (GUI), webpage lookup field mockup and teh report generation feature of teh system.
• Provide expert-level support and advice to clients and internal teams on best use of teh Exam Developer software and Pearson VUE’s test development tools
• Worked wif Health and life insurance teams in a project called Enterprise data management.
• Participate in all stages of teh PeopleSoft financials project lifecycle from discovery, planning, design, development through testing and deployment.
• Involved in data mapping and migration of data from legacy systems to Salesforce Objects and fields.
• Experience wif PeopleSoft Application Tools and wif Oracle database language and development tools including SQL.
• Interface wif business users, super users, and various members of teh project team to improve teh understanding of Oracle applications and teh synergies dat exist wifin EBS to minimize teh need for any customization by solutioning ideas resulting in a business process change.
• Work wif client stakeholders to gather information needed for business application integration wif Sail Point.
• Actively worked wif teh Capital Market and financial trading team to develop Equities, Futures, Forwards, Options, Derivatives online trading facility
• Thoroughly studied teh capital market structures and account reconciliation systems to have a clear understanding of teh Financial business processes and associated system workflow
• Analyze, design, develop, code, and implement programs for teh Oracle E-Business Suite.
• Provided coverage for AML compliance monitoring, CIP, KYC and OFAC. Assisted teh Internal Audit Analyst for various work-streams wifin CCAR Audit - e.g. Basel III Treasury & Custody /Liquidity, RWAs, Capital Policy/Planning and Risk Identification. Systems or business analyst work for support of mainframe COBOL applications.
• Representing AFS (Level 3) when working wif various application teams to create, manage and track technology projects across complex multi asset business lines focused on alternative investments (Hedge Funds) and their derivatives.
• Worked wif requirements analysts and Subject Matter Experts (SME) to identify, understand, and document business needs for teh data flow to create market risk and credit card modules
• Integrated applications into teh enterprise wide Sail Point solution. Worked under teh Identity Access Management.
• Working experience on implementation of Templates, Components, Dialogs and Workflows in Adobe AEM platform.
• Designing teh Workflow Structure which involves to automate teh Specific Process in Adobe Expert Manager (AEM).
• Having functional knowledge on Retail domain (especially on POS Application and Customer Ordering) and have worked as Lead Functional SME.
• Strong use of security and customer reference data across domains to ensure transactional efficiency, regulatory compliance, and profit maximization.
• SQL analysis utilized to design, implement, and maintain commercial insurance products and marketing programs. Also, identifying, communication, and course correcting project risks when needed.
• Experienced building custom user macros for Confluence, especially if they integrate content from JIRA
• Conducted trainings for teams on team collaboration and TEMPeffective use of confluence.
• Provided testing support and analysis for defect resolution Performs other related duties as required.
• Mentored and develops junior team members into resources wif higher skill sets.

Environment: Agile, UML, Enterprise Architect, MS Word, MS Excel, MS Outlook, SharePoint,MS PowerPoint, MS Project 2010, MS Visio, SQL Server,JIRA.

Confidential, Albany, NY

Senior Business Analyst

Responsibilities:

• Created process flow and architecture diagram using tools such as MS Visio for support of written deliverables and assistance in establishing common understanding across teh project
• Worked in Quality Assurance Report Testing, Bug tracking in HP Quality Center or similar tool, and development of user acceptance documents for reports.
• Used SQL for business user report Development, Testing, Statistics and Analytics and OBIEE Analytics, OBIEE Dashboards, and/or Business Intelligence or application reports.
• Working wif large data sets (e.g., 20,000,000 plus records) Oracle 10g/11g databases and healthcare standards such as HIPAA 4010, 5010, ICD-9 and ICD-10.
• Understand and in required security framework in teh developed OBIEE and ETL objects
• Understand teh ITSM business requirements provided by Solution Architects and convert them into technical specifications. Involved in Installing and Configuring ITSM 7.6
• Provided Business & IT Service Management strategic roadmap for implementation utilizing best practices of ITIL/ITSM framework.
• Establishes and applies phase appropriate Drug Product CMC development concepts and standards in a resource responsible manner
• Evaluating of CRM which is teh key to enhance retail sales and customer retention.
• Ensuring teh compliance of retail standards and guidelines of various brands
• Phase 3 - Made in-charge for coordinating business between factory and retail. Role transitioned from HR to Retail Operations.
• Provide technical leadership to members of teh BI team to deliver on-time, on-cost, on-requirements and on-quality OBIEE & OBIA Data warehouse management, Master Data Management.
• Plans and coordinates all drug product development activities including analytical development, formulation and process development, being responsible for project execution
• Having knowledge in Veeva Vault and its integration wif Veeva CRM in order to facilitate Veeva CRM Multichannel functionality (CLM, Approved Email)
• Worked on integration of Veeva vault wif informatics by developing mappings to process data from source to target applying various transformations.
• Pharmacy benefit management offers extensive clinical programs including quantity edits, step therapy, and prior authorization to help employee benefits plan administrators ensure appropriate medication usage, safety precautions and savings opportunities
• Worked on backlog grooming items and presented wat items can be picked up in next sprint to teh squad/scrum master.
• Participated in sprint planning wif PM/Dev/QA to conclude teh User Story points and teh effort estimates.
• Strict adherence to principals of Good Clinical Practice, Good Laboratory Practice and Good Manufacturing Practice and ISO standards. Extensive knowledge of SDLC, clinical research knowledge and familiarity wif 21CFR11 and EDC systems.
• Conducts coverage analysis of clinical research trial procedures to delineate standard of care and research procedures; reaches out to research site to assist in determining charge direction.
• Assists in feasibility review process by gathering information from Recruitment Core, Pharmacy and Finance Core for budgeting purposes.
• Work wif Client Management to implement new and maintain existing benefit plans and client pricing in teh pharmacy claim adjudication system
• Work wif Client management to implement new and maintain existing benefit plans and client pricing in teh pharmacy claim adjudication system using PBM.
• Work on multi-disciplinary teams, .net Development teams translating business/program subject matter information into requirements for technical specification and translating technical information for business/program consumption to ensure consistency and common understanding across teh stakeholder groups.

Environment: Agile, UML, MS Word, MS Excel, MS Outlook, HIPPA, Share point, .net, MS PowerPoint, MS Project 2010, MS Visio, SQL Server, Oracle Database, JIRA.

Confidential

Business Analyst

Responsibilities:

• Insurance experience includes Personal Property &Casualty (P&C) and Commercial Automobile Product knowledge, Reinsurance for Personal Property &Casualty (P&C), surety insurance, Group and Life Insurance Systems.
• Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them.
• Administered offshore internal retrocession and global external retrocession programs.
• Supported teh Treasury & Custody manager and controller in daily cash management activity from teh company's headquarters. Monitored and maintained bank accounts including.
• Interacting frequently wif accounting, tax and legal departments, senior business unit management and UTC Treasury & Custody as well as several commercial banks.
• Develop and leverage current trends and best practices in Cash Management and Treasury & Custody.
• Able to create and manage SAP tables, table size, table indexes, schemas, views, stored procedures and triggers.
• Worked as an Adobe Expert Manager (AEM) Module Lead and responsible for creating snowflake on High-Level Design model for migrating Adobe Expert Manager (AEM) from Vignette Web Content Management.
• Implementation of BPM (Business Process Management solutions) Applications using Pega RULES Process Commander
• Good understanding of Pega Process APIs.
• Served as teh 'AFS to Loan IQ' data mapping SME for teh LIQ (Version 7.4) Conversion project.
• Experienced in SQL Programming in building advanced & complex queries, stored procedures, functions, triggers, views, tables, indexes and constraints
• Perform other accounting duties, including bank and credit card reconciliations and cleared all transactions in bank. Prepared credit memos and adjustments for approval by managers by gathering all information.
• Conducted detailed Requirement and Gap Analysis interacting wif business users, understanding their business processes, understanding their current IT architecture.
• Conducted one to one session wif subject matter experts to understand teh current transaction system, then analyze and document teh future transaction processing system to improve customer experience.
• Lead team in iterative approach of AGILE development wif all teh team’s members (Requirement, Development and QA teams) reporting to me for issue resolution and each iteration was 3 weeks long.
• Involved in designing Use Case diagram, Activity diagram, sequence diagrams, collaboration diagrams using UML modeling tool Rational Rose and documented teh requirements using Business Requirement Document (BRD).
• Volunteered for teh system monitoring, constantly monitored teh new system and was an active part in reproducing and resolving teh errors and issues dat occurred during teh implementation.
• Tracked and identified project issues and obtained resolutions by understanding teh business needs and risks and defining teh out of scope requirements.
• Assisted teh testing team in authoring test plan and involved in writing manual test scripts for teh web application.
• Created dashboards for a managerial overview wif drill up and drill down capabilities and cross tab reports wif bar chart, pie chart, and line-chart graph representation reports using Tableau and Crystal Reports.
• Worked closely wif developers to define and configured application Servers, Virtual Hosts, Web Applications, Web resources, Servlets, JDBC drivers and Servlet Engines across multiple instances of WebSphere.
• Used Tivoli Performance Viewer to monitor WebSphere Applications and tuned teh environment accordingly like changing teh JVM Heap, and Connection Pool sizes.
• Worked on WebSphere components such as Work Load Management (WLM), Admin Client and Http-Web Admin tool (thin client). Implemented new capabilities for reporting from teh existing data warehouse and empower users wif better solutions to increase operational efficiency for data warehousing needs.
• Assisted in creating test plans and test cases and was involved in System Integration Testing, reviewed test results and provided analysis for teh same.

Environment: Rational Requisite Pro, Quick Test Pro, Scrum, MS Access, Scrum, Tableau, Crystal reports, RUP, HP Quality Center, SQL, Oracle, UML, MS Visio, XML, MS Project, JIRA

Confidential, MN

Business Analyst

Responsibilities:

• Lead planning efforts for assigned project on E-Commerce platform to develop a project plan, project contract, project risk analysis, schedule and budget in conjunction wif teh project team to achieve teh project goals.
• Conducted market research and analysis in Capital Markets consisting of Stock Market and Bond Markets.
• Very strong understanding teh operations of an investment bank wif hands on knowledge of complex structure of teh Capital Markets consisting of teh Exchanges, teh Intermediaries and teh clients.
• Participated in agile development for new SAP Hybris e-commerce platform using SAP services.
• Provide SME feedback on products used in broker dealer/Capital Markets, SWIFT messages, Checks, ACH etc.; and use teh product knowledge to monitor activity for Anti Money Laundering.
• Worked technical expertise for SAP Hybris integration using web services for multi-channel access.
• Experienced in gathering and documenting Business Requirements on BRD, experienced in writing Use Cases. Ability to gather and document teh 'As-Is' and 'To-Be' processes.
• Managed Agile SCRUM Life Cycle, Product backlog, Iterations/Sprint plan using Team Foundation Server (TFS), and used TFS for work item management, custom reporting to track sprint/release progress, Backlog Grooming and Defect tracking.
• Performed content optimization, title tags, meta description, H1s - keywords, character length, structure, website design, user experience and measuring site behavior in Google Analytics.
• Primarily responsible for adding and editing Adobe Analytics tags, administration and tagging through Tealium for 3rd party tags, and analysis of web trends, traffic, and site functionality.
• Implemented processes for Requirements Gathering, Analysis, Planning, Tracking and Delivery using Rational Rose, Requisite Pro, and RUP.
• Worked as a liaison among stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies on information systems including User Accounts Management (UAM), TDA Web, and Investment Portfolio & KYC Admin tools.
• Managed paid advertising, pay-per-click campaigns, SEO and social media (blogging, Twitter, and Facebook).
• Created, documented and facilitated training for end users on processes in SAP Hybris framework wif teh aid of offshore team and Designed and implemented basic SQL queries for QA testing and report/ data validation. Customized teh Dashboards to track usage for productivity and performance of business users and their salesforce and CRM,.net teams.
• Customized teh Dashboards to teh track usage for productivity and performance of their sales teams.
• Sparse canonical Models analysis: Studied teh statistical procedure to estimate teh canonical.
• Worked wif Kanban triage group to discuss about teh due dates of defects.
• Maintained Kanban practices in teh team and Implemented Feedback loops and manage teh Kanban flow, improved teh collaboration and evolve expediently.
• Successfully developed Scrum and Kanban and managed multiple software projects.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud Call, Center, Chatter & App-exchange applications.
• Experience on Integration Sail point solution wif in-house and third party applications for birthright provisioning, request approval and fulfilment, deprovisioning, custom workflows etc.
• Created and maintained relational database queries and stored procedures wifin Dynamics GP.
• Developed wire frame diagrams for GUI dat helps developers to prepare real time easily accessible screen layout. Ensure operational excellence by facilitating backlog grooming, sprint planning, retrospectives, daily scrum, and sprint reviews.
• Involved in Test Planning, Test development for Integration, Functional and System Testing which include executing SQL queries to retrieve data and test/compare.
• Verified dat requirements are testable and generated testing objectives. Closely worked wif QA on organizing Test Plans and training rollout, preparing Test Cases and UAT scripts, actively participated in testing to ensure successful implementation and project sign-off.

Environment: Jira, MS Visio, Payment Services gateway, Database Marketing, MS Project, Java, J2EE, Oracle, ALM, Mercury Test Director, MS SQL Server, Rational Rose, MS Access, iRise, Business Objects, Tableau, Power Query, Java, C, Hp quality center.

Confidential

Business Analyst

Responsibilities:

• Interacted wif Stakeholders to identify business system needs, proposed solutions for business problems and evaluated alternate methods to increase and optimize efficiency, profitability, of teh overall process.
• Analyzed and documented business system requirements and teh corresponding impact on business processes. Responsible for maintaining teh minutes of all teh requirement gathering sessions.
• Responsible for defining teh scope and implementing business rules of teh project, as well as gathering business requirements and documentation.
• Worked as a team wif other business analysts to make an object-oriented model of teh application and create use cases.
• Extracted teh business requirements from teh end users by several Requirement Gathering Sessions (RGS) keeping in mind their need for teh application and documenting it for teh developers.
• Was responsible for teh creation and approval of teh functional specification. Worked as a technical writer working on technical specifications, converting business specifications into technical specifications, Cost quality control, information security, customer manuals and online documentation.
• Translated Business requirements to functional and technical language wif teh help of Use cases and UML diagrams for developers. Carried out forward and backward tracing for verification and validation purposes.
• Provided support to teh QA team in User Acceptance Testing, .net teams in development, Created reports for business analysis purposes using Microsoft Excel.

Environment: MS Visio, UML, SQL, MS Office (MS Word, MS PowerPoint, MS Excel, MS Access).

TECHNICAL SKILLS

Business Skills Rational Unified Process (RUP), Agile/Scrum methodologies Business Requirement Document (BRD), Business Process Analysis & Design, UML, GAP Analysis, Workflow, Dataflow, Entity-Relationship Diagrams (ERD), UML, UCD, DFD, Impact Analysis, JAD session, Salesforce: Software Packages C, C++, SQL, MS Office (Word, Excel, Access, PowerPoint, MS Project, MS Outlook), Visual Studio, MATLAB, SharePoint, Quick Sight, Power BI

Databases SQL Server, Oracle and DB2: Methodologies, Processes Agile/Scrum, SDLC, Waterfall, Storyboards, Workflows, Scenarios

Certifications Certified Scrum Master, ITIL: Six Sigma Tools DMAIC • DFSS • DAEE • ANOVA • Hypothesis Testing • Fish Bone Analysis • Root cause analysis • Gage R&R, • Kanban •JIT • Poka Yoke • TQM •TPM • SIPOC • Multivariate testing- APQP