SUMMARY

• Highly motivated Sr. Business Analyst Professional with proven success in working with cross - functional teams in a collaborative environment to identify and provide solutions within IT.
• Excels in partnering with key stakeholders in gathering requirements, developing functional and technical specifications, designing proof of concept, and implementing solutions across the global organization.
• R ecognized by leaders for outstanding facilitator skills, time management, and keeping projects and meetings on track and assigning action items.

TECHNICAL SKILLS

• HCM Systems (PeopleSoft/SAP/Workday)
• Request for Proposal (RFP) Process
• Business Requirements Gathering (Agile & Waterfall)
• Quality Assurance Testing
• Microsoft Visio
• Conduit between IT and the business
• Managed technical & functional teams.
• ServiceNow Problem Management Analysis (Root Cause/Workaround/Resolution)
• ServiceNow Incident Management
• Technical Lifecycle Software Design
• User Story
• Proof of Concept
• Fluent in Spanish

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Project Managed a CMDB project. Used Clarity for budgeting and Rally to insert User Stories.
• Carried out Problem Management analysis using ServiceNow Problem Management module to create problem tickets and performed the following: find root cause, a workaround for the incident(s) attached to the problem record and identify a resolution. Attach any related documents.
• Uploaded comma delimited raw data file and used ServiceNow Report Analytics to generate Pareto Charts.
• Presented problem management analysis to the business using standard template.
• Facilitated and gathered functional requirements and applied problem management analysis on the following major applications:
• Central Reservation offices.
• Supported Confidential global service Level support desks 1 and 2 by applying Problem Management analysis.
• Designed and developed a standard template to document Third Party Applications (TPA) migrations to Security Assertion Markup Language ( SAML).
• Created and implemented a General Manager (GM) checklist used as a training exercise to ensure that new GMs had proper access to the application needed for their daily tasks.
• Developed Pareto charts (80/20 rule) to pinpoint pain points from the majority of incident management tickets.

Confidential

Sr. Business Analyst

Responsibilities:

• Completed a four-day HCM Fundamental Workday course at Workday Atlanta training site.
• Wrote the functional business requirement for the Global Workday external new hire Pre-boarding process.
• Assisted in QA Workday security testing for Domains and Assigned Roles. Used HP Quality Center.
• Facilitated JAD sessions and gathered/wrote the Functional requirements for the Active Directory Alignment Agile Workday conversion effort.
• Assisted in the upgrade from Taleo 1.0 TCB to Taleo TCB 2.0 upgrade writing test cases.
• Developed technical specification document for the Taleo 7.5 to 12C upgrade.
• Converted Oracle Training files into Scrum 1.2 Compliant and HTML using 11.0 Proficiency
• Used Taleo Connect Client 12B to export Candidate, Requisition, and Location information.
• Business Analyst for Confidential Global On-Boarding initiation. Designed/developed a global “Swim-lane” business process flow diagram using Visio for Global On-boarding.
• Led the Change Management effort for a homegrown Global On-Boarding process.
• Worked with Talent Management Staffing department with creating and posting Taleo production requisitions.
• Business Analyst for Confidential Global On-Boarding initiation. Designed/developed a global “Swim-lane” business process flow diagram using Visio for Global On-boarding.
• Led the Change Management effort for a homegrown Global On-Boarding process.
• Assisted the Director of Global IT HCM & Portal Support in the RFP to vendor selection process for a Global Performance Management solution. Saba was selected.
• Led Business Analysis for a Request for Proposal (RFP) selection process. Used Bersin and Gartner (Magic Quadrant) for references. Assisted in driving the technology and functional RFP questions.
• SME and Global Saba Performance Management System Administrator & Configuration. Developed functional requirements specifications, use cases and quality assurance testing documents for the Global Performance Management custom changes. Provided Performance Management training sessions using Centra and WebEx across the Globe. Successful Global implementation for Goal setting, Mid-Year Review, and Self/Annual Review.
• Developed on-line training materials for employees and managers and uploaded these training guides onto the Performance Management System.
• Designed/developed an Excel spreadsheet with multiple worksheets to assist in selecting the top 16 Global Performance Management vendors. Each worksheet contained research information about each vendor.
• Developed the functional/technical critical questions to short list the vendors to 3. Participated in the vendor Scorecard to narrow the vendors to top 2. Participated in the technical/functional discussion with SuccessFactors and Saba. Designed and developed the vendor use cases and participated in each of the vendor references.