SUMMARY

• Scrum Master with over 7years in the IT field, with speciality in Business Analysis.
• 5 years specifically as a scrum master leading multiple scrum teams on various projects through SDLC using Agile frameworks such as Scrum and SAFe 5.0
• A servant leader with experience working closely with Product Owners in product backlog grooming, prioritization, story estimation, management and continued delivery of features.
• Professional/SAFe Scrum master with 3 year of experience as a coach, servant - leader, mentor, facilitator, and teacher.
• Successfully guided development teams through transition from waterfall to Agile development.
• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and limit WIP.
• Completed plans for long term goals using Microsoft Project.
• Experience utilizing Agile project management tools like JIRA and Confluence.
• Working knowledge on other agile methodologies such as Kanban and Lean.
• Removed impediments and protected team members from interruptions and distractions that minimized productivity.
• Encouraged and implemented process improvements. Created team building opportunities.
• Excellent conflict resolution and communication skills.

TECHNICAL SKILLS

SDLC Tools: JIRA/Confluence, TDD, BDD, DevOps, CI/CD, Jenkins, Chef, SAFe, Kanban, Bitbucket.

Microsoft Office Suite: Power Point, Word, Outlook, Excel, Access.

Virtual Communication Tools: Skype, Zoom, Google Hangout, Cisco WebEx.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Coach teams on implementing DeVops practices such as automated testing to ensure regular, early software testing while maintaining the quality and time as well as resource consumption.
• Lead team towards the use of container technologies such as Docker and kubernetes to enable continuous deployment for a quicker execution of SDLC
• Assist with internal/external communications, share information on the task board to help improve transparency.
• Facilitate the removal of impediments for the team by targeting the issue internally within the team, escalating to the right company personnel or to other external teams as needed.
• Establish relationships with Product owner and other stakeholders to engage them in collaboration with our development team.
• Help and support the product owner with product backlog grooming to make sure it was always up to date and prioritized.
• Coach team members on agile principles and providing general guidance on the methodology.
• Engage with other Scrum Masters personally and through use of scrum of scrums to increase the effectiveness of the application of Scrum in the company and to keep track of dependencies.
• As a servant leader, I help my team to solve problems rather than provide solutions.
• Track and communicate team health and progress using metrics such as velocity charts, burndown charts, and capacity.
• Made sure task boards were being updated to ensure transparency and effective communication.
• Facilitated sprint planning, stand-ups, sprint reviews and retrospective meetings.
• Assisted my team with making appropriate commitments through story point estimation, selection and task definition.
• Providing support to the team using a servant leadership style.

Confidential

Scrum Master

Responsibilities:

• Facilitated scrum meetings (sprint release planning, sprint planning, sprint reviews, retrospectives, and daily stand-ups).
• Collaborated with product owners on developing, updating, prioritizing, and grooming the product backlog.
• Conducted working sessions and planning meetings for User Stories elaboration and decomposition.
• Removed team impediments daily to allow the team member to focus on the sprint goals and deliverables.
• Ensured timely updates by regularly communicating project status and progress to management and executives.
• Coach team on making appropriate commitments through story selection, task definition.
• Made sure stakeholders were engaged and expectations had been set regarding their involvement and participation.
• Worked with delivery teams to mitigate impediments and ease the entire development process.
• Ensured the development team worked efficiently towards sprint goals.
• Ensured Scrum Team’s adherence to agile practice through one-on-one coaching and retrospectives.

Confidential

Front desk manager

Responsibilities:

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Complete all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions.
• Oversee Assistant Front Desk Managers
• Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
• Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant.
• Assist hotel managers and cruise specialists with shipboard sales.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.