Business Analyst Resume

SUMMARY

Technically sophisticated, analytical & results oriented professional with strong cross - industry experience, managing & working in a global environment with multi-million dollar budgets & small, medium & large size teams.
Proven ability to manage client requirements & deliver multiple medium to large-scale projects in parallel.
Act as a liaison between business users, internal technology teams & onshore/offshore development teams & translate operations requirements into custom technical solutions & provided operations support to sr. Management.
Easily adaptable to changing & complex environments & working in a matrix organization. Proficient in various technologies, systems & software applications. Willing to travel.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Entirely responsible for marshaling Customer Marketing Technology projects through the standard project methodology from Strategy through Run Phases.
Resource with strong project management skills, to partner with the business team and vendors to implement and deliver integrations, specific application modules, and web services which meet the requirements of the Global Customer Marketing organization while simultaneously adhering to the Confidential ’s Enterprise Architectural Standards.
Currently laying groundwork for strong relationships with POC internal/external technical resources and key business stakeholders.
Oversee vendor design and implementation of systems
Coordinate user acceptance testing and signoff
Ensure project milestones are met by internal and/or vendor teams
Review trends in incidents with vendors to recommend process improvements and reduce downtime
Responsible for creating, analyzing and distributing reports utilizing advanced Excel
Effectively manage scope, issues/risks, resources and internal/external customer expectations
Escalation and problem management

Confidential

Database Project Manager

Responsibilities:

Evaluate financial information to determine present and future financial perform
Mail order/Vendor escalation of issues pertaining to dB loads
Build customer segmentations and upload to dashboards, and produce statistical ad-hoc reports
Analyze customer tables to identify trends for slot and tables game promotions
Responsible for creating, analyzing and distributing reports