SUMMARY

• An innovative problem solver who can see the five thousand foot big picture or just a easily work in the weeds to evaluate, audit and deal with business problems.
• Proven history of successful concurrent project management over 10+ years at all levels of business.
• Report creator in multiple areas such as compliance, safety, financial, audit and security, and operational output incorporated with process analysis that notes limitations, giving the business a clear understanding of business performance.
• Ability to work for a win - win outcome either independently or with a multi-discipline team.
• Database design and SQL language skills
• Program requirements gathering, design, testing, installation, troubleshooting, monitoring, and administration
• Process review, documentation, improvement planning, updating, and monitoring
• Data identification, data analysis, report design, report automation, and EDI transmissions
• Management and mentoring with IT staff
• Budget planning, project leadership, and resource management
• Local network design, wiring, security, and troubleshooting
• Application software customization, middleware development, installation, troubleshooting, and administration
• Hardware selection, installation, troubleshooting and administration
• Technical and non-technical training of IT and non-IT staff
• Knowledge of data quality assurance, back-up, disaster recovery, business continuity, and software life cycle

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst / Project Manager

Responsibilities:

• Independently developed weekly report on production data used by executives to understand the trends of the business in operational output and financial performance, giving the decision-makers better, realtime information on which to take action.
• Spearheaded several changes in logic for production systems brought forth by users, executive requests, customer requirements, or personal observations to bring efficiencies/stabilities and meet shifting customer business desires.
• Documented business and financial processes of 2 acquisitions, identifying potential failure points and differences with Boasso company practices, and created plans to mitigate those differences while serving as a touchstone for the new acquisitions.
• Some use of Cognos cubes and Mircrosoft Power BI, Microsoft Acces, relational databases, Microsoft VBA, and SQL.

Manager, Information Systems / Business Analyst

Confidential

Responsibilities:

• Key member of transition team to merge Boasso business with new owner Quality Distribution.
• Documented operational processes, co-designed database, and designed initial user interface for Quest production software project tailored to Boasso’s trucking methods which brought efficiencies/accountability to all facets of $108 million business segment.
• Saved money and avoided chaos by assisting in purchase of hardware/telecom contracts to put electronic logging into trucks prior to mandated requirements by DOT. Created IT documents for consistent management of tablets.
• Designed/created document management system allowing the 700K documents annually to be searchable and printed from an interface, improving efficiency 200%+. Saved ~ $4M annually in 2nd phase integrating program into multiple production systems.
• Conceived and implemented unique solutions, each improving accuracy, reporting, efficiency and customer experiences, such as: database naming conventions for easier training understanding: putting intelligence into key identifying numbers: installing a consolidated billing platform: creating XML standards with customers: novel delivery methods for invoices.
• Devised, implemented, and tested all IT processes including computer updating, software patching, file and folder security, SOX compliance, computer purchasing, computer configurations, and disaster recovery.
• Led in the adoption, training and troubleshooting of Google products as replacement of Microsoft Office as a cost cutting measure by the company resulting in quick acceptance, minimal down time, and financial savings.
• Visited multiple sites, set physical layout, installed/configured the local network, purchased equipment for current/future needs and verified settings/security and trained employees, simplifying the transition and being operational day one.
• Saved ~ $1M/year by creating security audit, workload and financial reports to ensure timely, complete processing of items.
• Carried out ROI and basic cost to benefit analysis on projects on divisional or enterprise-wide basis

Systems Analyst / Computer Technician

Confidential

Responsibilities:

• Developed, wrote, debugged, updated and installed an HR program which users would not allow to be sunsetted even after replacement software was purchased because of its intuitive design and clear organization.
• Sent instructions to users to perform updates and when they claimed they didn’t read the emails sent, wrote short vignettes which made the task more fun, increasing participation.
• Wrote in 3 weeks a brokerage program still used by Boasso to manage work with approximately $1 million annually.
• Managed personal workload while adhering to targeted operations uptime, deadlines, and company priorities.