SUMMARY

• Solution Oriented Test Lead / Senior Business Systems Analyst / Project Lead with successful directing, coordinating and implementing of cross functions of IT initiatives while participating in planning, analysis and implementation of enterprise solutions in direct support of business objectives.
• Demonstrated complex systems analysis and development on multiple full lifecycle projects; specifically for billing systems, account reconciliation systems, CIS systems, rating/charge calculation systems, and supply chain management systems. Analysis conducted for Mainframe, Relational Database and Web - Enabled systems.
• Proven leadership abilities; Executed communication skills effectively with all levels of management, skilled at issue/conflict resolution while motivating and leading project teams.
• Function as an inter/intra group liaison, coach and mentor, with the ability to establish and maintain trust and confidence of the project team
• Demonstrated capacity to implement innovative solutions, plan and prioritize project specific work assignments, identify and delegate work, decrease exposure and meet scheduled deadlines.
• Performed all phases of a project implementation including statement of work, requirements definition, scope, design, architecture, testing and support.
• Effectively developed project documentation roll out plan, produced project documentation to accompany product release, developed policy and standards, and technical/user manuals
• Business and Data Analysis, including understanding business and system needs to support the objectives and the standardization of business process across the organization to drive efficiencies
• Strong Customer Focus and ability to manage client expectations, communicate needs and execute schedules
• Ability to obtain Cross Functional Requirements Analysis, including interviewing subject matter experts, gathering data and defining requirements
• Solid experience in modern requirements analysis and design approaches such as UML, particularly Use Cases, study development, benchmarking, and tracking & analysis of trends in practices and technologies
• Business Process Design Analysis, including identifying and developing business process flows to illustrate the areas of improvement.
• Development and Implementation Planning of approved solutions including design, development, testing, documentation and user training
• Business Continuity Planning to include risk assessment and disaster recovery planning.

TECHNICAL SKILLS

Operating Systems: UNIX, Windows 95/98/NT/2000/XP/Vista

Languages: SQL, HTML, Java Script

Software: MS Office Suite, Visio 2000, Microsoft Project Certification, Toad, SharePoint, SnagIt 8, AFP Viewer, Citrix, AFP Viewer, Citrix

Databases: Oracle 8.xx, Oracle 9ias, IBM Midrange, 3.3 SQL* Plus, Queryman 6.0 and Navigator

Web Tools: JAVA J2EE

Testing Tools: Mercury Test Director v7.2, Quality Center, CompuWare’s QA Center Edifecs, Edifecs Specbuilder, PC-ACE Pro32

Business Modeling Methodologies: UML, UTVM, Rational Unified Process (RUP), and Work & Data Flow Diagrams, CMMI Certification

PROFESSIONAL EXPERIENCE

Confidential, Columbia, SC

IT Business Systems Analyst

Responsibilities:

• Elicit and document user business requirements to meet a business objective.
• Set customer expectations on feasibility. Identify and validate requirements and organize the information into a logical document using business analysis models that are understood by the customer and Information Systems.
• Act as the Project Lead for various projects
• Subject Matter Expert lines for multiple lines of business.
• Mentor less experienced business systems analysts
• Ensure understanding of why the business solution was chosen and guide both technical and customer departments in the development of the systems.
• Follow the Agile Methodology and CMMI processes
• Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
• Provide the business direction for system changes.
• Validate the business need for solutions to business problems and process improvements

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Developed Business Requirements
• Developed Testing Traceability Matrix
• Developed Test Plan
• Executing Test Cases Manually
• Documenting Test Results
• Working with Development Teams
• Communicate software defects and resolutions