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It Business Systems Analyst Resume

Columbia, SC


  • Solution Oriented Test Lead / Senior Business Systems Analyst / Project Lead with successful directing, coordinating and implementing of cross functions of IT initiatives while participating in planning, analysis and implementation of enterprise solutions in direct support of business objectives.
  • Demonstrated complex systems analysis and development on multiple full lifecycle projects; specifically for billing systems, account reconciliation systems, CIS systems, rating/charge calculation systems, and supply chain management systems. Analysis conducted for Mainframe, Relational Database and Web - Enabled systems.
  • Proven leadership abilities; Executed communication skills effectively with all levels of management, skilled at issue/conflict resolution while motivating and leading project teams.
  • Function as an inter/intra group liaison, coach and mentor, with the ability to establish and maintain trust and confidence of the project team
  • Demonstrated capacity to implement innovative solutions, plan and prioritize project specific work assignments, identify and delegate work, decrease exposure and meet scheduled deadlines.
  • Performed all phases of a project implementation including statement of work, requirements definition, scope, design, architecture, testing and support.
  • Effectively developed project documentation roll out plan, produced project documentation to accompany product release, developed policy and standards, and technical/user manuals
  • Business and Data Analysis, including understanding business and system needs to support the objectives and the standardization of business process across the organization to drive efficiencies
  • Strong Customer Focus and ability to manage client expectations, communicate needs and execute schedules
  • Ability to obtain Cross Functional Requirements Analysis, including interviewing subject matter experts, gathering data and defining requirements
  • Solid experience in modern requirements analysis and design approaches such as UML, particularly Use Cases, study development, benchmarking, and tracking & analysis of trends in practices and technologies
  • Business Process Design Analysis, including identifying and developing business process flows to illustrate the areas of improvement.
  • Development and Implementation Planning of approved solutions including design, development, testing, documentation and user training
  • Business Continuity Planning to include risk assessment and disaster recovery planning.


Operating Systems: UNIX, Windows 95/98/NT/2000/XP/Vista

Languages: SQL, HTML, Java Script

Software: MS Office Suite, Visio 2000, Microsoft Project Certification, Toad, SharePoint, SnagIt 8, AFP Viewer, Citrix, AFP Viewer, Citrix

Databases: Oracle 8.xx, Oracle 9ias, IBM Midrange, 3.3 SQL* Plus, Queryman 6.0 and Navigator

Web Tools: JAVA J2EE

Testing Tools: Mercury Test Director v7.2, Quality Center, CompuWare’s QA Center Edifecs, Edifecs Specbuilder, PC-ACE Pro32

Business Modeling Methodologies: UML, UTVM, Rational Unified Process (RUP), and Work & Data Flow Diagrams, CMMI Certification


Confidential, Columbia, SC

IT Business Systems Analyst


  • Elicit and document user business requirements to meet a business objective.
  • Set customer expectations on feasibility. Identify and validate requirements and organize the information into a logical document using business analysis models that are understood by the customer and Information Systems.
  • Act as the Project Lead for various projects
  • Subject Matter Expert lines for multiple lines of business.
  • Mentor less experienced business systems analysts
  • Ensure understanding of why the business solution was chosen and guide both technical and customer departments in the development of the systems.
  • Follow the Agile Methodology and CMMI processes
  • Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
  • Provide the business direction for system changes.
  • Validate the business need for solutions to business problems and process improvements

Confidential, Charlotte, NC

Business Analyst


  • Developed Business Requirements
  • Developed Testing Traceability Matrix
  • Developed Test Plan
  • Executing Test Cases Manually
  • Documenting Test Results
  • Working with Development Teams
  • Communicate software defects and resolutions

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