SUMMARY

• A highly analytical and motivated Business Analyst with over 5 years’ experience in requirements engineering, business process modelling, and stakeholder management demonstrated through the successful delivery of multiple technical and business projects within the Financial sector.
• Possess strong leadership and relationship building skills, with the ability to support, manage and influence key stakeholders up to C - Level executives.
• I also have proven track record in working on business change projects involving requirements gathering/analysis/documentation, Go-Live readiness support, utilising full SDLC and project management skills (Agile and Waterfall) while performing well under pressure to new and challenging solutions.

TECHNICAL SKILLS

• Requirements Gathering & Management
• Business Process Modelling & Improvement
• Full SDLC Experience - Agile & Waterfall
• Stakeholder Management
• User Acceptance Testing (UAT)
• Jira, Confluence, Teams, MS Visio, MS SharePoint
• Confident - working at all Levels
• Excellent Presentation Skills
• Project Management, MS Project
• Data Analysis, Mapping, Mining & Analytics
• MS Word, Excel, PowerPoint, Outlook
• SQL, HTML, CSS, JavaScript
• MockFlow, UML, BPMN
• Understanding and Knowledge of Cloud IaaS, PaaS, SaaS.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Supporting the development and documentation of the Project Charter and Business Requirements Document (BRD)
• Gathering, analyzing, documenting and validating business requirements from multiple stakeholders for the implementation of a fully integrated Customer Relationship Management system for a Digital Marketing Agency.
• Gathered business requirements through interviews, surveys, workshops and translated these into functional and IT specifications.
• Works with the executive team on Business Intelligence Initiatives from dashboard and report development to covert data to information.
• Prepare and deliver presentations to business partners to facilitate decision making, scope confirmation and acceptance of user stories
• Creating Mock-ups to capture user ps using MockFlow - cloud based tool
• Functioned as liaison between the business and technical owners during design and development phases to ensure requirements are understood, objectives met, and risks mitigated appropriately Documentation of the User Stories using Jira for full traceability and management.
• Creating use cases, use case diagrams, test plans and test cases.
• Serving as a liaison between stakeholders and users
• Interfacing between the business and technical teams to translate business requirements.
• Prepare and deliver presentations to business partners to facilitate decision making, scope confirmation and acceptance of user stories
• Involved in pre-sales to help clients to visualize the future CRM solution and company sales to close the deal
• Extensively performed beta testing on the new CRM and all updated releases before transitioning into the Production environment
• Works directly with business stakeholders to gather requirements needed to support product development activities.

Confidential

Business Analyst

Responsibilities:

• Serve as a reliable first point of contact in resolving clients banking needs including investment and credit needs.
• Establish and build relationships with clients by providing customized financial advice and addressing their banking needs.
• Proactively suggest banking options that will help clients achieve their financial goals
• Constantly exhibit strong and enduring personal relationships with existing and potential clients with the specific purpose of identifying opportunities and adding value.
• Actively involved in creating digital awareness for and adding value to clients
• Continuously leverage existing resources including collaborating with partners in deliovering optimum financial services to clients in line with set Goals and targets.
• Excellent team player, help build a positively diverse work environment, willingly assist and mentor others in the completion of work activities.

Confidential

Business Analyst - Data Migration

Responsibilities:

• Facilitated end-to-end delivery of business requirements following an agile and structured approach to construct, trace, prioritize and maximize business value.
• Created Business Requirement Document and decomposed BRD into System Requirement (SRS) using Use Case Models and Scenarios.
• Analysed end-to-end data flows (data mapping) between various systems and consolidation and usage in CRM system.
• Performed gap analysis for ‘AS IS’, ‘TO BE’ and various intermediary stages applicable to certain processes or channels; created Process Flow diagrams and Use Cases for the end-to-end processes.
• Supported QA activities like System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing and post implementation support.
• Prepared user and implementation manuals forming a direct link from the business to IT ensuring technical and business requirements were met.
• Created Business Case by collaborating with stakeholders defining project benefits measures and effort estimates to achieve benefit results/objectives.
• Identify, validate and document current state processes working with the business and stakeholders to design the desired future state.
• Produced MI (Management Information) packs for the various working groups and workstreams within the programme at both project and Programme level.
• Forecast, define and manage the requirements effort including cost and timeline. Engage, enable and lead stakeholders to final agreement and signoff of the business requirements.
• Ensures accuracy of business requirements documentation throughout the project to mitigate against project changes and reduce/manage cost to the project.

Relationship Manager

Confidential

Responsibilities:

• Face-to-Face proactive sales and after sales service to commercial business clients in the areas of accounts management, credit lending, and deposits mobilization to grow balance sheet volumes.
• Provided excellent financial products & services that add value to customers while minimizing costs & risk to the Confidential .
• Provided Tailor made advice relevant to Confidential business in terms of day to day working capital requirements and cash management solutions to bridge funding gaps for business expansion.
• Worked with internal stakeholders and delivered excellent customer service experience to existing and prospective clients and won an of Excellence
• Responsible for creating a effective customer onboarding experience by identifying the best products and services to existing and prospective clients by making every engagement and interaction meaningful.
• Proactively engaged and promptly responded to customer needs and requests as applicable.
• Lead the Data Mining and collation of financial information on companies under management by using market information and financials reports to assess whether such company is eligible for a loan or financial instruments.