SUMMARY

• 4 years of working experience specializing in solution architecture, implementation and customization of various Enterprise Systems Management Tools catering to a wide client base across the globe.
• To secure a challenging position where me can contribute my skills as a professional & delivering values to technology excellence & sincere service.
• Providing service excellence to customer by analyzing and solving all the technical queries of the customers of BMC.
• As technical analyst, we need to look upon the cases of customer and provide service excellence to customer by providing solutions of customer’s technical queries by simulating customer’s technical problem creating defects and enhancement requests for product where ever required.
• Development of generic One way communication of ticket for Confidential Vendors.
• Developed a one way generic Integration between Confidential and its vendors to create ticket in Confidential ITSM by exposing workflows as wsdl.

TECHNICAL SKILLS

• BMC Performance Manager Portal
• BEM,SIM,
• BMC Performance Manager for Servers (Patrol for UNIX and Linux/Windows)
• BMC Atrium Orchestrator
• XML
• MS Windows Server 2000/2003/2007; MS Windows NT; MS Windows 98/XP/2000/ME/Vista
• UNIX, Linux, Solaris.
• International and Multi - National Exposure, working across geographies in multicultural settings.
• Good exposure to deal wif International Customers across geographies.
• Effective presentation and communication skills.

PROFESSIONAL EXPERIENCE

Confidential

IT Analyst

Responsibilities:

• In my current role me am working as tools Consultant wif ESM Practice.
• Primary role is to implement monitoring and automation tools for projects.

Confidential

Consultant

• In my current role me am working as a IT Consultant;
• To automate the command center to maximum possible.

Confidential

Systems Analyst

Responsibilities:

• In my current role me am working as a Technical Consultant; responsible for BMC tools integration of the entire client base of Organization, spread across all the 3 theatres
• Some of the toolsets integrated to BMC are Nagios, Xymon and have hands on implementation experience of BMC Performance manager suite (Both agent less and Agent based PATROL, BMC Atrium Orchestrator (Implementation and development), BMC Event Manager.

Confidential

Technical analyst

Responsibilities:

• Providing service excellence to customer by analyzing and solving all the technical queries of the customers of BMC.
• As technical analyst, we need to look upon the cases of customer and provide service excellence to customer by providing solutions of customer’s technical queries by simulating customer’s technical problem creating defects and enhancement requests for product where ever required.

Confidential

IT Consultant

Responsibilities:

• Proposing the Control Bridge management automation for their tools and process for decreasing human intervention in processes by suggesting monitoring and Orchestration solution.
• Involved in Pre-sales requirement Analysis.
• Developed and Presented the High Level Solution Architecture.

Confidential

Domain Expert

Responsibilities:

• Development of Specific Two way communication of ticket for Confidential Vendor.
• Developing a Two way generic Integration between Confidential and its vendor ITSM (Service now) to create ticket in Confidential ITSM by exposing workflows as wsdl & receiving data in wsdl file.

Confidential

Domain Expert

Responsibilities:

• Development of generic One way communication of ticket for Confidential Vendors.
• Developed a one way generic Integration between Confidential and its vendors to create ticket in Confidential ITSM by exposing workflows as wsdl.

Confidential

Domain Expert

Responsibilities:

• Developing Integration from Nagios to BEIM and developing Correlations for Nagios events.
• Developing an adapter script for forwarding events from Nagios to BEIM first integrating it wif TCP adapter later enhancing the same script to use Msend to send events directly to the cell.
• Developed correlation rules for correlating event based on certain Nagios Macros which led to the auto closure of events.

Confidential

Domain Expert

Responsibilities:

• Developing a understanding of Nagios Product. Checking the real capability of the product. Taking mock requirement and try to develop a build for it.

Confidential

Responsibilities:

• Installation & developing familiarity wif the tool and imparting knowledge to the team.
• Development and Implementation of Adapter for tool using TCP adapter.
• Installation & developing familiarity wif the tool and imparting knowledge to the team.
• Development and Implementation of Adapter for tool.

Confidential

Domain Expert

Responsibilities:

• Companywide implementation of BMC products like BMC Performance manager portal, BMC Performance Manager For servers PATROL, BEIM.
• Worked as a implementer for the Monitoring products me.e. BPM portal and BPM for servers.
• Imparted knowledge of BPM for servers to team members.
• Worked on critical areas for Patrol Monitoring like DMZ.

Confidential

Support staff

Responsibilities:

• Working on BMC Performance manager for Servers (PATROL) on UNIX domain.
• Providing service excellence to customer by analyzing and solving all the technical queries of the customers of BMC.
• As technical analyst, we need to look upon the cases of customer and provide service excellence to customer by providing solutions of customer’s technical queries creating defects and enhancement requests for product Simulating customer’s problem creating defects and enhancement requests for product where ever required.