SUMMARY

• 25+ years of comprehensive IT system development experience. Broad functional and technical knowledge of Large Business Systems, with detailed knowledge of the billing and financial areas.
• Deep application development skills in COBOL, JCL, DB2, CICS, with a specific focus on problem resolution.
• Extensive system test experience ranging from setting up test data and executing scripts to overseeing the testing process including Quality Assurance and Quality Control.
• Strong communication and interpersonal skills.
• Responsible for production support - Analyze, design and code fix for production issues.
• Supported Change management function for code migration for different test environments
• Oversee work assignment and reporting for offshore team
• Worked on EDI transaction modification to accommodate higher usage
• Modified Online programs to generate new dunning letter

TECHNICAL SKILLS

Languages: COBOL, COBOL II, BAL (Assembler), PL/1, JCL, CICS

Database: DB2, VSAM, IMS DB/DC

Operating System: MVS/XA, MVS/ESA, OS/390, TSO, DOS, Windows

Utilities: Sync sort, Confidential Utilities, Platinum DB2 Utilities, FileAid, Easytrieve

Productivity Tools: ISPF, SPUFI, APS, INTERTEST, XPEDITER, CLIST, ESP, JOBSCAN,WinRunner, Quality Center, Excel, Access

Management Tools: LIBRARIAN, PANVALET, ENDEVOR, CHANGEMAN

PROFESSIONAL EXPERIENCE

Confidential, Franklin, WI

Programmer Analyst

Responsibilities:

• Responsible for insurance main process and report generation
• Maintain and support reinsurance process
• Supported Policy loan process and annual letter generation
• Worked on Production support and coordinated Changeman releases

Environment: PL/1, DB2, VSAM, JCL, File - Aid, SORT, INTERTEST

Confidential, Columbus,OH

Technical Business Analyst

Responsibilities:

• Responsible for production support - Analyze, design and code fix for production issues.
• Supported Change management function for code migration for different test environments
• Oversee work assignment and reporting for offshore team
• Supported multiple test batch environments

Environment: COBOL II, DB2, VSAM, JCL, CICS, File-Aid, SORT, INTERTEST

Confidential, Oak Brook, IL

Technical Business Analyst

Responsibilities:

• Responsible for on-request letter generating and letter suppressing process
• Automated Letter processes to eliminate human errors
• Responsible for Bill insert and web bills statistics.
• Created bill print verification process for bill print vendor change project.

Environment: COBOL II, DB2, VSAM, JCL, CICS, File-Aid, DFSORT, SAS, INTERTEST

Confidential, Chicago, IL

Consultant

Responsibilities:

• Responsible for production support - Analyze, design and code fix for production issue.
• Work on system modification required by government regulations.
• Implemented Billing Rate changes for 2013.
• Worked on Winnetka and Waukegan MGU tax.
• Coded and Implemented QIP charges.

Environment: COBOL II, DB2, VSAM, JCL, CICS, SORT

Confidential, Topeka, KS

Consultant

Responsibilities:

• Responsible for analyzing production issues, and designing and coding the required production fix.

Environment: PL/1, COBOL II, DB2, IMS, VSAM, JCL, Changeman, SmartTest

Confidential, Richmond, VA

Consultant

Responsibilities:

• Worked on EDI transaction modification to accommodate higher usage
• Modified Online programs to generate new dunning letter
• Worked on turn-off order process
• Modified code to resolve issue with finalist validation process
• Modified process to suppress print of W-9 letters for government accounts
• Created new programs to purge/archive new Credit Metrics Tables
• Data and System analysis for purge/archive process and current balance information

Environment: COBOL II, DB2, VSAM, JCL, CICS, File-Aid, SORT, XPEDITER, CLIST

Confidential, Philadelphia, PA

Technical Business Analyst

Responsibilities:

• Performed meter data analysis to create a process to generate and load meter readings for MV90 meters in test environments
• Created test scenarios and test conditions to test the final product
• Lead QA efforts for July 2010 production push.

Environment: COBOL II, DB2, VSAM, BAL, JCL, CICS, File-Aid, DFSORT, INTERTEST, Quality Center, WinRunner

Confidential, Madison, Wisconsin

Analyst

Responsibilities:

• Analyzed business needs and performed some data analysis to develop new enrolment system using DB2 to support all contracts.
• Responsible for analyzing production issues, SIRs (System Investigation Requests), and designing and coding the required production fix.

Environment: COBOL II, DB2, VSAM, JCL, CICS, INTERTEST, File-Aid, Easytrieve

Confidential, Waukegan, IL

Consultant

Responsibilities:

• Worked on following processes and created process documents
• ADC Distribution Sales File creation
• CMOP Sales file processing
• POC and POL instrument file creation
• Monthly bonus base reports
• VND End User sales file creation
• Zip Code / Territory update process
• Production support for ADD sales and Marketing System and Sales data analysis
• Modified UPI, GDT, CLY, CQP and HEL systems as per SOW

Environment: COBOL II, DB2, VSAM, JCL, CICS, File-Aid, SORT

Confidential, Chicago, Illinois

Technical Analyst

Responsibilities:

• Create new regression test environments.
• Fine-tune current regression test processes.
• Change Database processes to replace CDB with BMC.
• Added Confidential processes to regression test and created WinRunner test scripts.

Environment: COBOL II, DB2, VSAM, BAL, JCL, CICS, File-Aid, DFSORT, INTERTEST, WinRunner

Confidential, New York

Programmer/Analyst

Responsibilities:

• Analyzed batch abends and Created SIRs for Batch process issues and recommended fixes.
• Created and maintained Product Test Schedules. These batch schedules are used to execute testing (Product test and regression test) of Customer/1 application.
• Created batch schedules to mirror production process for Full Volume batch.
• Executed Product test and Full volume batch.
• Performed data analysis to merge five utility companies’ meter read data and created Day0 process to generate download files and merged meter read processing

Environment: COBOL II, VSAM, JCL, CICS, File-Aid, SORT

Confidential, Chicago, Illinois

Programmer/Analyst

Responsibilities:

• Created a menu driven online pricing and pricing inquiry modules for Labor fund Re-engineering project.
• Added batch process and written batch modules to produce Labor funds Incentive report.
• Production support and production issue investigation

Environment: COBOL II, VSAM, JCL, CICS, File-Aid, SORT

Confidential, Chicago, Illinois

Technical Analyst

Responsibilities:

• Designed, coded and tested new programs to support the conversion process of customer billing applications (Customer/1) for Confidential Energy using COBOL II, BAL. CICS, VSAM, and DB2
• Performed data analysis to modified existing Programs to fit Confidential Energy Company’s need.
• Created test conditions and test plans to test changes.
• Created SIRs for process issues and recommended fixes.
• Created and maintained Product Test environments to test new code changes and test the system/processes for accuracy.
• Also help develop Product Readiness Test to perform Production parallel test

Environment: COBOL II, DB2, VSAM, BAL, JCL, CICS, File-Aid, DFSORT, INTERTEST, WinRunner

Confidential, Madison, Wisconsin

Analyst

Responsibilities:

• Analyzed business needs and developed reporting system to support Voucher payment and payment reconciliation process.
• Worked with business units to define requirements and create aged claims and claims offsets reports.
• Responsible for analyzing production issues, SIRs (System Investigation Requests), and designing and coding the required production fix.
• Designed and developed online history update process for generated offsets.

Environment: COBOL II, DB2, VSAM, JCL, CICS, File-Aid

Confidential, Chicago, Illinois

Technical Team Lead

Responsibilities:

• Performed as a technical team leads to provide technical support for all Customer/1 development teams.
• Worked on SIR Fix-it Team, supporting CIS billing. Responsibilities include analyze production issues, and code and test module fixes. Maintained a quick turn-around for overall production issue resolution.
• Analyzed and developed process to convert segmented variable length record master file in to DB2 database.
• Designed, coded and tested new programs to support the conversion process of customer billing applications (Customer/1) using COBOL II, BAL. CICS, VSAM, and DB2
• Converted UNIX script into JCL/procedures.
• Technical Team Lead for CIMS Regression Test team - Analyzed business needs to develop test script and test schedules to test the system for accuracy.
• Supported batch processing after initial implementation of the system. Responsible for reporting all production batch failures to Confidential executives, and resolving technical and functional issues in production.
• Created batch schedules to mirror production process. These batch schedules are used to execute all regression testing of Customer/1 application.
• Designed and executed regression test scripts to verify the accuracy of all enhancements / production fixes for the Customer/1 system.
• Analyzed all differences found in regression test run to find possible problems in promotion of any enhancement. Recommended resolutions to development teams.
• Created and maintained RT environments.

Environment: COBOL II, DB2, VSAM, BAL, JCL, CICS, File-Aid, DFSORT, INTERTEST, CLIST WinRunner, Customer/1 Development and technical support

Confidential, Chicago, Illinois

Analyst

Responsibilities:

• Coded and tested programs for investors’ portfolio reporting systems using COBOL II, DB2.
• Analyzed batch process to re-arrange jobs in batch process, fine-tuned JCL and file structures to reduce the processing time.

Environment: COBOL II, DB2, JCL, File-Aid

Confidential, Chicago, Illinois

Analyst

Responsibilities:

• Responsible for Promotional Marketing Integration System enhancements worked on following major enhancements.
• Vendor Assignment
• Expenditure Planning
• Sales Dollar Capture
• Designed and coded part of GUI portion of Vendor Assignment project using Easel. Also coded 5 online and 7 batch programs using APS/COBOL II.
• For better Expenditure Planning modified the system to plan the expanse by the account, month and organizational unit.
• Analyzed business need and created an interface to the Point of Sales system to capture, reformat and store the daily sales dollars in a DB2 table. These sales figures are used to judge the effectiveness of market programs.

Environment: COBOL II, DB2, VSAM, JCL, CICS, APS, Easel, INTERTEST, CLIST File-Aid

Confidential, Chicago, Illinois

Analyst

Responsibilities:

• Responsible for customizing, testing and implementation of new Accounting Engine package bought to replace the ledger posting system using COBOL II, DB2.

Environment: COBOL II, DB2, JCL, File-Aid

Confidential, Chicago, Illinois

Analyst

Responsibilities:

• Analyzed business needs and developed reporting system to support Colonial National Bank’s credit card campaign using COBOL II, DB2, BAL, and VSAM.
• Redesigned the master file processing and restructured job flows to accommodate credit card processing in a two-hour batch window.
• Monitored external batch processing during weekends.
• Worked on numerous enhancement assignments.

Environment: BAL, COBOL II, DB2, VSAM, JCL, CICS, File-Aid

Confidential

Analyst

Responsibilities:

• Responsible for designing, coding/testing of new programs to support New Commercial Billing System using COBOL II, DB2
• Responsible for implementation support for front-end sub-systems.

Environment: COBOL II, DB2, VSAM, JCL, File-Aid, Sync sort

Confidential, Dallas, TX

Analyst

Responsibilities:

• Responsible for maintenance and production support of Tax Calculation and Reporting system and Invoice Reprint System.

Environment: COBOL II, DB2, VSAM, JCL, ISPF, CLIST

Confidential, Dallas, Texas

Analyst

Responsibilities:

• Converted COBOL programs into COBOL II programs.

Environment: COBOL, COBOL II, DB2, VSAM, JCL, CICS

Confidential, Phoenix, Arizona

Programmer/Analyst

Responsibilities:

• Responsible for designing, coding/testing, modifying/debugging COBOL II programs as well as turnover programs/jobs to resolve production problems.
• Analyze project order by consulting user and defining requirements.
• Converted IMS database to DB2

Environment: COBOL, COBOL II, DB2, VSAM, JCL

Confidential, Chicago, Illinoi

Sr. Programmer/Analyst

Responsibilities:

• Responsible for maintenance of the current on-line and batch order entry systems written in BAL and macro level CICS.
• Supporting data processing functions for subsidiary companies.
• Supported the development of common order entry system using COBOL II, DB2 and command level CICS, which is an on-line system to take merchandise orders by phone and direct mail using cash and credit cards and providing billing information to daily processing.
• Rewrite the order pull program for better on-line performance
• Responsible for system maintenance and enhancements.
• Played leading role in developing customer satisfaction system.

Environment: BAL, COBOL, COBOL II, DB2, VSAM, JCL, CICS (Macro level), XPEDITER, CLIST

Confidential, Chicago, Illinois

Sr. Programmer/Analyst

Responsibilities:

• Provided system support to all credit functions including new credit applications, file maintenance, billing and statement transaction record keeping and credit master update, reporting, collections, etc.
• Acted as an advisor to clients in creating system enhancements and worked on following major system changes:
• Delayed and deferred sales
• Finance charge
• Converted charge into revolving charge accounts
• Introduced two other types of charge accounts
• CAP and Bonus Club
• Also prepared the detail specifications and performed most of the coding testing.
• Acted as an advisor to clients for statement rewrite project.
• Modified the system and the credit master file to handle variable length segments.
• Performed coding for the batch processing.
• Responsible for overseeing the system enhancements and implementation.
• Worked on the new credit application program changes, which was developed by Sears Canada in PL/1.

Environment: BAL, COBOL, COBOL II, DB2, VSAM, JCL, CICS (Macro level & command level), PL/I, INTERTEST, CLIST