SUMMARY

• Experienced in all phases of SDLC, project management (PMP), quality management systems and project life cycle process.
• Significant experience managing, troubleshooting and working on Linux and other Unix - like operating systems
• Experience mentoring / developing an engineering community on complex technical issues
• Incoming/Outgoing Payment Knowledge; Trade Support Management Trade Confirmations; Cash Settlements; SWIFT Messaging infrastructure and message types/format
• Strong Hands on experience in Cloud Application Development, Enterprise Application Integrations using Salesforce Cloud Platform
• Managing IT-infrastructure projects dat includes Data center, Cloud, Middleware, Linux, N/W.
• Responsible for Planning, resourcing and reviewing all Phases in ITIL Service Management
• Involved in Service Strategy, Service Designing, Service Transition, Service Operations, Continual Service Improvement
• Responsible for Successful Completion of All Phases in Transition Period within the Prescribed Time Period.
• Responsible for Incident and Task Monitoring according to the Company process.
• Monitoring the Service Level Agreement and Auditing Phases, capacity planning for Infrastructure business growth.
• Ensure New Service Has Fully Developed End to End Support, Structure Including process, SLA, KPI AND KB.
• Ensure Effective Performance Metrics and service level are delivered for new service
• Involving Weekly and Monthly Governance Meeting, ITIL Audits, clients & stakeholder feedback.
• Monitoring the Change Request, Problem Tickets and Major Releases and Monitoring the status of Production Release.
• Managing Regular Transition meeting with Clients and Escalation Management.
• Collaborating with Engineering management team to help define activities related to the design, development and maintenance of company’s cloud strategy, process and methodologies, features, and architecture.
• Architect & automate templates for deploying Software as a Service (SaaS) and Platform as a Service (PaaS) solutions by using Infrastructure as a code and Configuration as a code.
• Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches dat leverage our resources and provide economies of scale.
• Provide escalation support per request from various sources; investigate and troubleshoot issues. dis role requires you to be at the top of the escalation chain.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted parties.
• Strong skillset with DNS, DHCP, Group Policy and Domain Services.
• Storyboards in JIRA for tracking purposes to work and collaborate with sprints and ensure the completion of work.
• Successfully interviewed business stakeholders to gather business requirements (BRD); translated requirements into technical specifications (SRS), and created use cases, process flow and activity diagrams.
• Consulted with subject matter experts and participated in testing and implementation activities.
• Utilized detailed noledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Developed Use Case Diagrams with multiple alternate flows, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Standardize offerings to achieve cost optimizations and efficiencies. Working with development teams to ensure our cloud best practices are adhered to. Utilize native cloud technologies for user management, security, costing and tools.
• Cloud Azure architect with Realtime Design, Implementation, Performance tuning and Automate Systems for cost optimization and to meet Business needs.
• Design, configure, implement and maintain the Multi-Cloud network infrastructure services using Cisco Cloud Center
• Worked with the Cloud Professional Services group to support connections to various Virtual Private Clouds (VPC) from the data centers.
• Conduct a thorough review of the Multi-Cloud infrastructure. Provide a recommendation, including implementation plan, of Architectural design.
• Execute the review and implementation plan of the long-term Multi-Cloud solution.
• Troubleshoot the connectivity, performance or failover issues with Multi-Cloud infrastructure, as needed.
• Consultation to internal and external customers regarding the various available Multi-Cloud solutions.
• Documentation of the Multi-Cloud Infrastructure and updates to the run book.
• Implementing best practices to ensure dat Enterprise Networks are shielded from external hackers. Support Application Integration into Active Directory and SSO.
• Design and Implementation of McAfee Drive Encryption and Data Loss Prevention.
• Domain Migration for O365, AD users and Windows Clustering and Client Computing (India & Malaysia)
• Experience in configuring and Troubleshooting BIG-IP F5 load balancer LTM.
• Provide scalable, supportable military grade TCP/IP security solutions along with expert TCP/IP network designs dat enable business functionality.
• Administration, Engineering and Support for various technologies including proficiency in LAN/WAN, routing, switching, security, application load balancing and wireless.
• Responsible for Check Point and Cisco firewall administration across global networks.
• Policy development and planning / programming on IT Security, Network Support and Administration.
• Experience with Firewall migrations from PIX firewall to Cisco ASA and Juniper SRX firewall appliances.
• Experience with Bluecoat Proxy servers, LAN & WAN management. Experience in working with Cisco Nexus Switches and Virtual Port Channel configuration.
• Experience with DNS/DFS/DHCP/WINS Standardizations and Implementations.
• Worked on Dell Storage Unity 300, MD3800f and HP P2000 Presenting LUNs, configuring pool and troubleshooting all storage issues
• IDS and IPS event management using CSM including signature updates for SSM Modules, IDSM.
• Provides management level reporting of firewall and Intrusion Protection System (IPS) activity on a periodic basis.
• Office 365 administrator, Share point Administration, Citrix Administration

TECHNICAL SKILLS

Database Technologies: Salesforce CRM, Siebel CRM, Microsoft Dynamics CRM, SQL Server, Maria DB

Project Management: Agile, SCRUM, Kanban, Waterfall, Citrix, JIRA, UML, Confluence, Dropbox, MS Office Suite (Word, Excel, PowerPoint), MS Project, SharePoint, MS Teams, MS Visio, SDLC

Languages: Java, J2EE, Servlets, JST, Struts, Hibernate

Web Technologies: XML, HTML5/4, CSSS3/2, JavaScript, jQuery, AngularJS

Application Servers: Apache Tomcat, Sun Web server, Resonate, WebSphere 4.0/4.1, Tomcat 6.0, JBOSS 5.

Databases: SQL, PL/SQL, Oracle 11g/10g/9i, SQL Server 2008/2005, MySQL

PROFESSIONAL EXPERIENCE

Confidentia, Parsippany, New Jersey

Solutions Architect

Responsibilities:

• Led planning and delivery of more than 20+ development requests each month within a program for US Hosted Payment Solution (SWIFT, ACH, FEDWIRE) product line ranging over $10 million in revenue
• Improved STP and processing capacities, as well as related efficiencies through the use of standards to communicate across payments network
• Manage sprints and facilitated agile process using Scrum/Kanban methodology for 5 teams consisting of 70 onsite and offshore software developers, business analysts, and quality assurance engineers
• Educate team on SWIFT formatting, system design, risk reduction, controls, and exception design. Identify system enhancements, implement changes, and perform testing
• Provides support to the firm's payment community. Create, monitor, and review audit trial messages accurately to process payments, minimize fraud, financial and reputational risk
• Supported a systematic engineering approach to the design, architecture, requirements elicitation, development, operation, and use of Azure cloud technologies and platforms for customer solutions.
• Worked on Azure Cloud Automation, Jenkins, BigFix, and Ansible.
• Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.
• Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets.
• Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.
• Backup configure and Restore Azure Virtual Machine using Azure Backup.
• Collaborated with data and technology business partners to understand the business needs from the viewpoint of Azure cloud infrastructure.
• Architected, planned, and implemented Azure cloud infrastructure solutions dat balanced simplicity, standards, scalability, extensibility, supportability, and integrity.
• Designed and supported mission-critical, high-availability Azure architectures. Evaluated new cloud technologies and made recommendations for improvement.
• Worked with IT security to monitor the cloud privacy and security hardening.
• Documented engineering standards, for system design, changes, and configuration management using Microsoft Teams and Gitbook.
• Ensured technical solutions met security and compliance requirements.
• Evaluated existing Azure cloud infrastructure to identify risks or opportunities for improvement.
• Maintained the health of the cloud and on-premise infrastructure, taking all steps to ensure its productivity and optimization.
• Migrates on-premise workloads to Azure cloud. Worked on bulk application transfers into the Azure cloud.
• Participated in “on-call, after-hours” rotation schedules and maintenance upgrades and troubleshooting activities, as required. Functioned as a Tier 3 escalation point for infrastructure issues.

Environment: JIRA, Confluence, Scrum, JAVA, SWIFT - SAA SAG AMH, ACH, FedWire, G-Suite, Kanban, Hybrid, JAVA, Jenkins, SQL Server, MS Teams, MS Project, Service Now, Cypress Automation Tool, AWS/Azure

Confidential, New York

Project Lead

Responsibilities:

• Drive design, development and implementation of the new Global Payments platform for SWIFT products. Administration and Architect of public and private cloud platforms.
• Administration of Red hat Linux, Cent OS, Windows Server 2008, VMware Environments and SQL Server.
• Experience in using inline templates in the puppet environment. Hands on experience with Ops work in AWS cloud environment.
• Designing and distribution of Data across all the nodes and Clusters on different availability zones in AWS Redshift.
• Hands on Experience with Microsoft SQL Server, SSIS, SSRS, Windows Server
• Defining Process & Ensuring process adherence to ensure best quality of service. Excellent communication skills, team membership and relationship management skills.
• Experience in Installing, upgrading and configuring Redhat Linux 4.x, 5.x and 6.x using Kickstart Servers and Interactive Installation.
• Experience in Creation and managing user accounts, security, rights, disk space, quotas and process monitoring in Red hat Linux.
• Installation and upgradation of Packages and Patches configuration management, version control,
• Service pack & reviewing connectivity issue regarding security problem.
• Experience in configuration of NIS, NIS+, DNS, DHCP, NFS, SAMBA, FTP, Remote Access Protocol, security management and Security trouble shooting skills.

Environment: Amazon Web Services: EC2, S3 bucket policy, ELB, Auto scaling Servers, Glacier, Storage Lifecycle rules, Elastic Beanstalk, Cloud Front, Functional noledge of Import/Export Snowball, Elastic Cache

Confidential, Englewood Cliffs, New Jersey

Business Analyst

Responsibilities:

• Implementing Azure and AWS Network and on Premises VPN connection managing Windows and Linux Servers.
• Managing Firewall and security on AWS and Azure Clouds. Implementing on premises physical and virtual servers, Azure virtual machines, Windows and Linux Operating systems
• Worked independently and as part of a team to architect the infrastructure as per the client requirements.
• Gathering and Understanding Business Requirements, to provide best security practices, policies and standards to design highly secure cloud architectures for internal and external cloud solutions.
• Designed and implemented Cloud solutions with AWS Virtual private cloud (VPC), Elastic Compute Cloud (EC2), Elastic Load Balancer (ELB), S3, Auto Scaling, RDS, Cloud watch and other AWS services, VPC peering.
• Creating, updating and maintaining High Level Requirements, Detailed/Functional Requirement Specifications including data mapping, gap analysis, design documents, process documentation and process flow diagrams.
• Expert in creating UML Diagrams including use case diagrams, context diagrams, activity diagrams.
• Hands on experience with SQL queries and database objects.
• Extensive experience in using all types of SQL Server Constraints, SQL Server Database design, Database maintenance, developing Transact- SQL queries, stored procedures, user defined functions, indexes, CTE and triggers using SQL Servers to facilitate efficient data manipulation and data consistency.
• Managed Backups of Instances and EBS storage using scripts. Experience in managing physical and VMWARE servers
• Technical Environment: Agile, Mediator, Aspera, JIRA, AWS, Azure, Confluence, Slack, MySQL, Oracle, SDLC, Scrum, Kanban, RDS, Redshift, VPC, Direct Connect, Route 53, Cloud watch, Cloud trail, ops work, IAM &Roles, SNS subscription service, Dynamo DB, SNS, SQS, S3.

Confidential, Rutherford, New Jersey,

Application Support Analyst

Responsibilities:

• Conducted interviews with stakeholders and clients to obtain requirements and perform analysis of use cases, user stories leading to clarification for code development and a 15% increase in build quality
• Decreased project time consumption by up to 15% and reduced project backlog by 75%, as a result of more formalized scope documentation leading to decreased rework and more efficient project scheduling
• Experienced in Software development and business modeling of Web applications, Client/Server Systems, distributed applications and other custom-built projects.
• Possess exposure of working for projects spanning Financial, Business Process Management. Good Knowledge of various methodologies like Waterfall and Agile.
• Excellent Client interaction skills and proven experience in working independently as well as in a team.
• Has good working noledge in querying database using SQL & SOSL queries and with web technologies like SOAP, HTML, XML, CSS, WSDL and JSON.
• Strong interpersonal and communication skills able to provide support to users in all regions to extend production support and coordinated software rollouts to resolve product specific queries.

Environment: JIRA, Confluence, Agile, MS Office Suite, MS Project, MS SharePoint, MS Teams, MS Visio, Pivot Tables, Power BI, Scrum, SDLC, SQL, Tableau, Oracle