RELATED CAPABILITIES

• Communicate effectively with the client to identify needs and evaluate alternative solutions.
• Effective identification and management of stakeholder expectations.
• Proven experience in successfully implementing all components of the Software Development Life Cycle SDLC
• Experienced in use of both agile and waterfall requirements capture and application design techniques.
• Evaluates requested changes from the business and communicates them to the development team using appropriate format.
• Demonstrated capability to review and edit requirements, specifications, business processes and recommendations related to proposed solutions
• Experience writing a broad range of procurement and project definition documents with expertise in developing strategies for multi-disciplinary projects.
• Expert knowledge of all major human services programs including eligibility and program requirements as well as use of information technology systems for program support
• Ability to adapt to successfully adapt business analysis techniques to unfamiliar domains and gain expertise needed to engage in completing in-depth analysis and conclusion-driven materials.
• Experience in the use of SharePoint 2010 and 2013 and InfoPath 2007 and 2013 to develop forms for data collection and other purposes and maintain information in customized libraries at both the aggregate and program specific level.
• Conducted training for subordinate and new staff in various techniques associated with both business analysis and project management based on personal experience and introduction of appropriate materials from PMP and CBAP training classes.

TECHNICAL PROFILE

Microsoft Office Suite 2007, 2013, and 365 IBM Rational Suite including Rational Team Unifying Platform, Test Manager, and Clear Quest Microsoft SharePoint 2010 and 2013 Cognos Tools Suite IBM Curam Solution for Healthcare Reform and the Social Programs Management Platform various enterprise framework software tools various data analytics and predictive analytics software Microsoft Windows 7 Operating System and Microsoft Server 2008 R2

EXPERIENCE

Confidential

• Member of specialized four person unit trained to demonstrate most current audio and video equipment, appropriate utilization, and sales techniques most likely to succeed with higher income customers
• Engage prospective clients by providing a basic understanding of current home theater and audio trends and ensure customers understand company processes for developing solutions
• Elicit requirements from customers as a basis for developing solutions including perceived need, project budget, and user requirements

Business Analyst

Confidential

• Based on store type, Interview store management and employees about issues impacting local product sales such as distributor practices, promotions, and any accommodations made for corporate required product displays.
• On-site analyst responsible for ensuring compliance with product display requirements of over 70 Coca-Cola sales outlets from small stores and eateries to big box large volume stores and supermarkets.
• Comprehensively inspect Coca-Cola displays and inventory practices at stores throughout the Baltimore area identified by central Coca-Cola management team.
• Compiled information and sent reports to Coca-Cola corporate management team.

Senior Business Analyst/Capture Manager

Confidential

• Led multiple Capture Teams engaged in responding to over 150 federal, state, and local business opportunities across the core areas: human services, transportation, and oversight and training services.
• Developed and managed project plans for preparation and completion of bid responses on large, complex proposals.
• Used expertise about the Affordable Care Act, federal policy and regulatory guidance, health care reform, and Medicaid waivers to lead corporate efforts to increase the business footprint in the health care environment.
• Analyzed technology solutions to design solutions consistent with stated business requirements.
• Built strategic relationships with other companies to meet technical and/or business requirements.
• Conducted detailed quality assurance/quality control reviews of all bid submissions.
• Established processes to ensure that all issues identified in procurement documents were identified, tracked, reported on, and resolved in a timely manner to ensure submission of accurate proposals
• Tracked and assessed federal and state government human services and procurement policies.

Senior Business Analyst

Confidential

• Served as Senior Business Analyst focusing on conformance with federal business requirements for child welfare systems and provided independent quality assurance and program integrity consulting
• Worked with contract manager to develop and modify project plans on routine basis and jointly provided weekly high-level briefings on status of individual projects to senior State manager.
• Worked with the Project Director and the contractor to schedule monthly and quarterly objectives for modifying the existing system and creation of both functional and technical specifications.
• Developed functional specifications and system design specifications consistent with findings of Federal Independent Validation and Verification IV V audit based on knowledge of existing system specifications
• Using agile requirements capture and application design techniques, reviewed and edited all business requirements for each component of the monthly build and recommended changes to specifications, business processes, and use cases in order to ensure compliance with federal IV V requirements.
• Elicited high-level non-functional business requirements using agile-based techniques for each component of the bimonthly software migration and conducting review sessions with program and technical staff to review and finalize the requirements at least thirty days prior to scheduled implementation.
• Worked with Medicaid staff to develop and submit requests for federal aid to deliver Medicaid-funded services to at-risk children.
• Conducted Tiger Team meetings using agile-based techniques that involved members of the business unit, the contractor, and the testers to ensure of accuracy or proposed test plans and set fixed schedules for completion of testing to ensure inclusion in the planned build.
• Developed and tracked responses to highly critical federal government project audit.
• Working with contractor Project Director, established basic standards for testing efforts that previously were not a component of the project plan.
• Served as liaison between UAT testers provided by business unit, system testers in State IT unit, and vendor system testers.
• Led organized meetings based on testing results daily or more often if necessary to address findings and assign responsibility for timely resolution.

Career Enhancement

Training and hands-on experience in using SharePoint and other Microsoft software tools.

Business Analyst/Project Manager/Audit Coordinator

Confidential

• Served as business analyst for multiple major projects and procurements.
• Managed 200 million annual technology budget, including Project Management Office.
• Reviewed and edited project requirements, specifications, business processes and recommendations related to a proposed solution when preparing recommendations for funding or cancelling a project.
• Identified and drafted non-functional high-level business requirements for multiple projects using both group and individual interview techniques and used these requirements as the basis for funding requests both for State and federal monies
• Created multi-year funding plans for systems supporting various human services programs.
• Ensured that proposed projects met Federal statutory and regulatory requirements.
• Lead agency business analyst on Medicaid and Medicare issues where OTDA-managed systems provided cross-support for Department of Health program initiatives including HIPAA, MITA, and Medicaid waivers.
• Conducted business process analysis of multi-program applications that included health care program eligibility and health care vendor payments in advance of possible replacement of State mainframe-based Welfare Management System applications.
• Managed State/consultant team preparing in-depth understanding of business rules development and technical issues for several major solutions including a statewide paperless office system, Curam's Social Program Management Platform and the LEADER Replacement System.
• Reviewed and edited project requirements, specifications, business processes and recommendations related to a proposed solution for use in preparing funding requests submitted to the federal government including Planning Advanced Planning Documents PAPD and Implementation Advanced Planning Documents including the statewide paperless office system.
• As both Lead Business Analyst and Project Manager on multiple projects, ensured that issues were identified, tracked, and reported on a resolved in a timely manner.
• Prepared weekly briefings for the agency Commissioner and Executive Deputy Commissioner to review issue tracking for all projects valued over 250,000 and all projects being developed under supervision of federal agencies.
• Led local testing in over 30 counties in New York State of the newly developed Human Services Enterprise Network, a fully modernized fiber-based network replacing the existing network which relied primarily on the use of obsolete terminal server technology. Local testing included establishment of KPIs and business goals and objectives as well as deployments of personal computers to all local staff.
• Organized and managed problem resolution phone calls between OTDA IT staff and New York State Office for technology staff to address system failures through reviews of functional specifications and system design specifications for individual projects and smaller local client engagements
• Led testing efforts on all projects for which I served as either Business Analyst or Project Manager and worked with centralized testing unit to develop strategies to ensure comprehensive and consistent project testing for all applications
• As lead Business Analyst, reported monthly to the federal Office of Child Support Enforcement on the status of requirements, functional and non-functional specifications and any identified issues that would delay deployment of project components beyond planned dates.
• Acted decisively to ensure that negative finding associated with child support requirements and specifications were addressed and deployed quickly to maintain federal cost neutrality as defined by federal regulations and other guidelines.
• Managed Social Security Administration audits of multiple applications routinely using confidential data including welfare, child support, and Medicaid.

Associate Budget Examiner,

Confidential

• Manager of eight member team responsible for development and implementation of the 1.2 billion welfare budget including child welfare funding distributed per annum.
• Negotiated budget bills and program bills with State agencies and legislative staff, and, participated in the writing of major legislation implementing State welfare reform and new mechanisms for State-based child welfare block funding.
• Developed business flow models and process models to formalize the use of repeatable business data when developing Executive Budget recommendations.
• Ensured that issues were identified, tracked, reported on and resolved in a timely manner to support Executive Budget recommendations and legislative negotiations.
• Served as Budget Division representative on multi-agency team evaluating plans for proposed replacement of State welfare/Medicaid/Food Stamps eligibility and payment systems