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Business Analyst Resume



  • 11 years of diverse experience working in various industries as Business Analyst, Test Lead and Software Tester
  • Worked in different Methodologies: Waterfall & Agile
  • Over 4 years experience working as a Salesforce Business Analyst/Tester
  • Knowledge in coaching team members about scrum meetings (daily scrum, planning, estimating & retrospective)
  • Worked in cross - functional team to get projects delivered on time
  • Experience conducting and being part of scrum meetings (daily scrum, sprint planning, sprint retrospective and sprint review meetings)
  • Experience in gathering requirements and creating Business Requirement Document and/or User Stories
  • Ability to handle multiple projects and complete them on given time
  • Excellent analytical skills coupled with interpersonal, communication, presentation, and self-organizing skills, assertive and a committed as a team player


Confidential, TX

Business Analyst


  • Working closely with Product Owner for creating/updating user stories
  • Review user stories with the Product Owner and team
  • Working closely with Development team to work on requirements and take feedback if any to Product Owner
  • Follow up with other teams for any dependencies
  • Document any new/existing project documents

Environment: Jira, Confluence, Salesforce, MS Visio, MS Office

Confidential, TX

Business/Quality Assurance Analyst


  • Create Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document.
  • Create user stories and review them with the team
  • Understand the business requirements and identified gaps in different processes
  • Work with different groups to identify gaps, gather requirements and get clarifications on requirements
  • Involved in User Interface (UI) analysis with the business team to validate accuracy
  • Ensure data migration happened correctly from legacy to new system
  • Perform UAT and provide feedback to Dev team
  • Conduct training sessions on new application

Environment: Spira, MS Visio, MS Office

Confidential, TX



  • Worked on a project related to vehicle reservations that includes reservations from external systems ex: GDS, OTA/XML
  • Worked on user set up, workflows and reports creation in Salesforce
  • Created Requirements documents - user stories, use cases
  • Worked closely with stakeholders to understand their daily operations and gather requirements
  • Conducted daily stand up meetings, story grooming sessions, sprint retrospective meetings
  • Worked closely with developers and project managers to ensure that the customer requirements are being met
  • Presented product demo to client and gathered feedback
  • Lead User Acceptance Testing
  • Created User Training Material
  • Conducted End User Training on Salesforce

Environment: Windows 2010, HP Quality Center, Salesforce, MS Office, Visio, SharePoint, Postman

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