SUMMARY
- 11 years of diverse experience working in various industries as Business Analyst, Test Lead and Software Tester
- Worked in different Methodologies: Waterfall & Agile
- Over 4 years experience working as a Salesforce Business Analyst/Tester
- Knowledge in coaching team members about scrum meetings (daily scrum, planning, estimating & retrospective)
- Worked in cross - functional team to get projects delivered on time
- Experience conducting and being part of scrum meetings (daily scrum, sprint planning, sprint retrospective and sprint review meetings)
- Experience in gathering requirements and creating Business Requirement Document and/or User Stories
- Ability to handle multiple projects and complete them on given time
- Excellent analytical skills coupled with interpersonal, communication, presentation, and self-organizing skills, assertive and a committed as a team player
PROFESSIONAL EXPERIENCE
Confidential, TX
Business Analyst
Responsibilities:
- Working closely with Product Owner for creating/updating user stories
- Review user stories with the Product Owner and team
- Working closely with Development team to work on requirements and take feedback if any to Product Owner
- Follow up with other teams for any dependencies
- Document any new/existing project documents
Environment: Jira, Confluence, Salesforce, MS Visio, MS Office
Confidential, TX
Business/Quality Assurance Analyst
Responsibilities:
- Create Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document.
- Create user stories and review them with the team
- Understand the business requirements and identified gaps in different processes
- Work with different groups to identify gaps, gather requirements and get clarifications on requirements
- Involved in User Interface (UI) analysis with the business team to validate accuracy
- Ensure data migration happened correctly from legacy to new system
- Perform UAT and provide feedback to Dev team
- Conduct training sessions on new application
Environment: Spira, MS Visio, MS Office
Confidential, TX
Consultant
Responsibilities:
- Worked on a project related to vehicle reservations that includes reservations from external systems ex: GDS, OTA/XML
- Worked on user set up, workflows and reports creation in Salesforce
- Created Requirements documents - user stories, use cases
- Worked closely with stakeholders to understand their daily operations and gather requirements
- Conducted daily stand up meetings, story grooming sessions, sprint retrospective meetings
- Worked closely with developers and project managers to ensure that the customer requirements are being met
- Presented product demo to client and gathered feedback
- Lead User Acceptance Testing
- Created User Training Material
- Conducted End User Training on Salesforce
Environment: Windows 2010, HP Quality Center, Salesforce, MS Office, Visio, SharePoint, Postman
