Business Systems Analyst Resume Baltimore, MD - Hire IT People

SUMMARY

Manager and mentor to trainees and front line employees
10 years of experience in medical billing
IT/Helpdesk experience
Yardi, Yardi EHRx, Yardi CRM, Real Page, Microsoft Office Suite, Windows 10, Single - Sign On (Okta) eLearning experience with creating and editing web training programs as well as adding
PM projects with The Confidential and Yardi to schedule demos of new Products for enhancements to improve workflow.
Provide technical training for new users to Yardi as well as set up their credentials. Also, deactivate credentials of former employees.
Worked with Yardi and our Network Team to integrate Okta SSO rollout.
Analyze tasks and review Yardi Client Central Materials to see what can be utilized for Best Practices.
Coordinates testing environments to internal and external users.
Implemented eLearning as a training tool for new users on the Business Office Side.
Development of my professional skills by taking online Yardi Training Classes when they are offered either through eLearning or webinar.
Basic knowledge of SQL as running query to resolve an issue and basic report writing skills.
Beta test Yardi Core upgrades under each group to ensure all functionality works and create a test group to obtain further clarity.
Services computer hardware such as laptops, tablets, and PC’s to troubleshoot error messages, no connection, minor driver issues.

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Business Systems Analyst

Responsibilities:

Liaison with software vendors to identify, research, and resolve system issues.
Respond to inquiries and request for technical support on system software.
Provide end user support and resolution via remote session to troubleshoot and walk the end user through the resolution.
Manages and develops system software. Conducts system software training.
Creates and maintains training curriculum and monitors the progress of users and the effectiveness of training.
Make recommendations for improved systems processes

Confidential

Program Support Specialist/Helpdesk Administrator

Responsibilities:

Provide technical assistance and support for incoming queries and issues.
Preparing technical support training documents.
Provide end user support and resolution via remote session to troubleshoot and walk the end user through the resolution.
Installation, modification, and repair to computer hardware and software.
Resolution support for LAN, WAN, and other system technical issues.