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Business Systems Analyst Resume

Baltimore, MD


  • Manager and mentor to trainees and front line employees
  • 10 years of experience in medical billing
  • IT/Helpdesk experience
  • Yardi, Yardi EHRx, Yardi CRM, Real Page, Microsoft Office Suite, Windows 10, Single - Sign On (Okta) eLearning experience with creating and editing web training programs as well as adding
  • PM projects with The Confidential and Yardi to schedule demos of new Products for enhancements to improve workflow.
  • Provide technical training for new users to Yardi as well as set up their credentials. Also, deactivate credentials of former employees.
  • Worked with Yardi and our Network Team to integrate Okta SSO rollout.
  • Analyze tasks and review Yardi Client Central Materials to see what can be utilized for Best Practices.
  • Coordinates testing environments to internal and external users.
  • Implemented eLearning as a training tool for new users on the Business Office Side.
  • Development of my professional skills by taking online Yardi Training Classes when they are offered either through eLearning or webinar.
  • Basic knowledge of SQL as running query to resolve an issue and basic report writing skills.
  • Beta test Yardi Core upgrades under each group to ensure all functionality works and create a test group to obtain further clarity.
  • Services computer hardware such as laptops, tablets, and PC’s to troubleshoot error messages, no connection, minor driver issues.


Confidential, Baltimore, MD

Business Systems Analyst


  • Liaison with software vendors to identify, research, and resolve system issues.
  • Respond to inquiries and request for technical support on system software.
  • Provide end user support and resolution via remote session to troubleshoot and walk the end user through the resolution.
  • Manages and develops system software. Conducts system software training.
  • Creates and maintains training curriculum and monitors the progress of users and the effectiveness of training.
  • Make recommendations for improved systems processes


Program Support Specialist/Helpdesk Administrator


  • Provide technical assistance and support for incoming queries and issues.
  • Preparing technical support training documents.
  • Provide end user support and resolution via remote session to troubleshoot and walk the end user through the resolution.
  • Installation, modification, and repair to computer hardware and software.
  • Resolution support for LAN, WAN, and other system technical issues.

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