SUMMARY

• A highly experienced, detail - oriented, analytical, and innovative IT professional with demonstrated abilities to utilize collaborative methods with various teams to gather project documents for client deliverables. Leverage industry best practices and business acumen to assess client business and operational needs and produce documents that drive quality product solutions.
• In a long and successful career of 19 years I bring strong analytical, project management, functional and technical skills with an impressive track record of hands-on experience in business analysis, processes, development, methodologies, life cycle management and product launch activities. I firmly believe in team work and sharing information to place the business in a position of strength.

AREAS OF EXPERTISE

• Project Management
• Requirements Gathering and Validation
• Software Testing
• Integration/Migration Management
• Agile/Waterfall/Hybrid Methodologies
• Configuration/Customization Management
• System Analysis
• Government Policies & Regulations

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows (including mobile), Linux, redhat, VMWare

QUALITY SYSTEMS & METHODOLOGIES: SDLC, Reports, Hybrid, Agile, Waterfall

TOOLS: MS Office Suite, HP Quality Center Suite, QTP, Defect Tracking Tools, Remote Access Tools, Clarity, CA Rally, JIRA, SQL (Basic Introduction), ALM

PACKAGE SOLUTIONS: MS Dynamics Customer Relationship Management (CRM), Cúram (Social Services), TRIRIGA (Facilities Management), Virtual Health (Care Management), Aerial (Care Management), RxCLAIM (PBM - Pharmacy Benefits Management)

PROFESSIONAL EXPERIENCEConfidential

Senior Business Analyst

Responsibilities:

• This position is within the PBM Line of Business of Confidential . The project scope is specific to Anthem/ Confidential to handle their pharmacy benefits process.
• This is a new venture with Confidential and our group is responsible for data transfers for pharmacy benefit payouts and reimbursements.
• This venture requires new processes to be built and integrated into the existing CVS PBM system. I worked collaboratively with the cross-competency teams to plan the solutions process to bring in data from the vendor, consume it within the CVS system, process the claims through the PBM, and consider system impacts for success and failure of records transfer. In addition, I was involved with the development and implementation of the specific technology and architecture necessary to deliver working business solutions.
• This process is very complex in nature; therefore, thorough and accurate documentation is of the utmost importance in capturing requirements in terms of an end to end solution.
• I am responsible for providing the documentation that defines the process through various design documents, process flow diagrams, specification documents, and traceability documents that tie everything together. This position has been rewarding for me to learn how the pharmacy benefits are processed from consumer, pharmacy, client, insurance, and

Confidential

Senior Business Analyst

Responsibilities:

• This position is within the EHCM (Enterprise Healthcare Management) Organization, specifically in the Government Programs Division (GPD) for the Implementation of the Integrated
• Care Coordination Platform project. The GPD is moving towards a new web based application that will consolidate their existing systems and make the user experience more efficient and easier to navigate for input and display of customer information. The application will be focused on the Care Coordination module that will follow the client data from integrations with the
• State data hub which will then be processed by the Care Coordination unit and consumed in the application. This is a type of CRM solution that will allow client information be available by both office staff and field representatives through a mobile app. This solution follows the Care Coordination process through Intake,
• Assessment, Follow Up, and several client maintenance modules; including medication management and treatment programs. There is also a client portal available that allows the client access to their records. This project required extensive meetings with many different groups to capture the documentation to develop the product.

Confidential, Dallas,TX

Functional Business Analyst / Application Consultant

Responsibilities:

• Oversaw entire SDLC process of package solutions application for both Government and Private entities. Managed portfolio, requirements, validations, design, development, and testing throughout project scope and objectives. Maintained RAID logs and defect tracking logs of obstacles experienced throughout every stage of project. Trained internal and external personnel on application process.
• This project required our team to upgrade the existing TRIRIGA Application to most recent version for both application and platform; Scope of the project was focused on the Real Estate module with interfaces to several local systems including financial management and vendor invoicing. The RE module tracked all of the company facilities, including rental management for company owned locations. Since this was an existing application, system testing and impact analysis was required to avoid any disruptions in the process when launched.