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Business Analyst And Data Analyst Resume

Baltimore, MD

SUMMARY

  • Recent graduate with an MBA and several years of work experience. Motivated, communicative and personable, learn and adapt quickly and serve internal and external customers with poise and professionalism. Analytical and involved, work well independently with little or no supervision, yet equally comfortable as member of high - performing team. Effective and productive even in high-pressure situations.

AREAS OF EXPERTISE

  • Customer Interactions
  • Training & Caregiving
  • Customer Service
  • Project Management
  • Office Administration
  • Business Technology
  • MS Office (Word, Excel, PowerPoint)
  • SQL
  • Visio
  • Research & Analysis
  • Business Analyst
  • SDLC Methodologies
  • Counseling
  • Data Analyst
  • Jira

PROFESSIONAL EXPERIENCE

BUSINESS ANALYST AND DATA ANALYST

Confidential, Baltimore, MD

Responsibilities:

  • Experienced in writing SQL queries.
  • Experienced in completing data analysis using SQL and Excel.
  • Experienced in data cleaning, analysis, manipulation and reporting.
  • Experienced with Excel power functions like VLOOKUP’S, HLOOKUPS and Pivot tables.
  • Experienced in creating UML diagrams, activity diagrams and sequence diagrams.
  • Analyzed, documented and managed system requirements in architecture and system design.
  • Defined documents & documented customer business functions for new and existing (upgraded) systems.
  • Experienced in creating Requirements Documents (BRD), Functional Requirements Documents (FRD), Software Requirement Specifications (SRS), Use Cases and User Stories.
  • Experienced in impact analysis, gap analysis and change management.
  • Knowledge in change request (preventive or corrective actions) and experience in process improvement and tools.
  • Ability to work in a fast-paced, robust matrix environment and 100% flexibility for travel, working weekends and overtime.
  • Knowledge and experience in Agile methodology, Waterfall and RAD phases (Rapid Application Development) software development process.
  • Defined requirements; created and reviewed test cases.

Confidential, Baltimore, MD

Correctional Officer

Responsibilities:

  • Directed activities to ensure custody, security and supervision of adult inmates in correctional facility
  • Escorted individuals and groups within prison, keeping accurate head counts of inmates in assigned post; patrolled areas,
  • Inspected and searched inmates and facility sites to ensure compliance with state polices
  • Enforced rules of conduct among inmates and reported any escalated interactions
  • Operated manual and electronic locking systems and dispatched guards when needed
  • Coordinated and conducted interactive groups and confidential individual
  • Counseled inmates and discussed possible areas of concerns with upper management
  • Obtained firearms and weaponry training
  • Conducted thorough background checks for incoming inmates
  • Screened inmates quarterly
  • Interviewed inmates to determine their proper placement
  • Aid the commissioner in making the determination on cases as it relates to the inmates
  • Supported and analyzed risk/threat assessments and medical conditions of subordinates
  • Managed and supported high profile cases
  • Prepared briefing materials for upper management as it relates to high profile cases
  • Briefed commissioner on complex cases for possible parole, release or detention
  • Educated the intimates of their rights, laws, rules and regulations of the facility
  • Analyzed documents and information to determine the credibility of the reports provided
  • Analyzed data in incident report and provide field training as needed to coworkers

Confidential, Baltimore, MD

Home Healthcare Provider

Responsibilities:

  • Support patient by handling housekeeping and laundry services, preparing and serving nutritious meals and snacks, and assisting patient with personal services, including bathing, dressing and grooming.
  • Transport patient to all appointments and medical treatments.
  • Provide basic medical treatments as directed by physicians. Handle all financial affairs, including paying bills, monitoring investments and reconciling bank accounts.
  • Liaise with patient’s family members to update them on status.

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