SUMMARY
- Certified Scrum Master known for bringing diverse groups together to achieve a common goal. Successfully applied Scrum and Agile methodologies to help develop and maintain Governmental Applications, the Content Manager Database and the CheckPoint tax product.
TECHNICAL SKILLS
- JIRA
- Confluence
- MS Excel
- Word
- Access
- PowerPoint
- Oracle
- SAP
- Vertex
- Tableau
- Qlik
- OneSource
- SQLWinshuttle and Web Development Tools including HTML
- CSS
- XML
- PHP
PROFESSIONAL EXPERIENCE
Confidential - Jacksonville, FL
Scrum Master
Responsibilities:
- Coached my team on Agile best practices and methodologies
- Facilitated Scrum ceremonies to include Sprint Planning, Daily Standup, Sprint Review, Demos and Sprint Retrospective
- Led product and application analysis and testing
- Supported the Product Owner and assisted with grooming and maintaining the product backlog
- Used tools such as JIRA and Confluence to track the teams progress towards project completion
Confidential - Atlanta, GA
Sales Tax Analyst
Responsibilities:
- Spearheaded the CRV and exemption certificate research project which consisted of over 10,000 customer records
- Used Cert Capture to validate and link certificates to customers for tax exempt transactions
- Used MS Excel and MS Word for data control, manipulation and mass data loads to expedite certificate validation process
- Created a more expeditious process for obtaining and validating exemption certificates
Confidential
IT Customer Support Analyst
Responsibilities:
- Provided 1st & 2nd level support via email, deskside, phone or on-call for all hardware and software
- Managed Service Desk Request queue to include assigning work to all users on the Service Desk and Infrastructure teams
- Followed up with customers, provided feedback and saw problems through to resolution
Confidential - Atlanta, GA
Sales Tax Analyst
Responsibilities:
- Reviewed sales tax compliance issues including analysis of invoices and resale certificates in SAP
- Provided training and guidance to team members on process and tax questions
- Created and Maintained taxability Matrix for South, East and Midwestern states
Confidential - Atlanta, GA
Data Analyst
Responsibilities:
- Converted the Customer Master Data files from the legacy systems to SAP and Microsoft Dynamics.
- Performed analysis on customer and vendor files in Excel format and prepared Winshuttle files for upload into SAP
- Used SAP queries to remove duplicate customer information and locate missing vendor information for loading into
