Scrum Master Resume Jacksonville, FL - Hire IT People

SUMMARY

Certified Scrum Master known for bringing diverse groups together to achieve a common goal. Successfully applied Scrum and Agile methodologies to help develop and maintain Governmental Applications, the Content Manager Database and the CheckPoint tax product.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Jacksonville, FL

Scrum Master

Responsibilities:

Coached my team on Agile best practices and methodologies
Facilitated Scrum ceremonies to include Sprint Planning, Daily Standup, Sprint Review, Demos and Sprint Retrospective
Led product and application analysis and testing
Supported the Product Owner and assisted with grooming and maintaining the product backlog
Used tools such as JIRA and Confluence to track the teams progress towards project completion

Confidential - Atlanta, GA

Sales Tax Analyst

Responsibilities:

Spearheaded the CRV and exemption certificate research project which consisted of over 10,000 customer records
Used Cert Capture to validate and link certificates to customers for tax exempt transactions
Used MS Excel and MS Word for data control, manipulation and mass data loads to expedite certificate validation process
Created a more expeditious process for obtaining and validating exemption certificates

Confidential

IT Customer Support Analyst

Responsibilities:

Provided 1st & 2nd level support via email, deskside, phone or on-call for all hardware and software
Managed Service Desk Request queue to include assigning work to all users on the Service Desk and Infrastructure teams
Followed up with customers, provided feedback and saw problems through to resolution

Confidential - Atlanta, GA

Sales Tax Analyst

Responsibilities:

Reviewed sales tax compliance issues including analysis of invoices and resale certificates in SAP
Provided training and guidance to team members on process and tax questions
Created and Maintained taxability Matrix for South, East and Midwestern states

Confidential - Atlanta, GA

Data Analyst

Responsibilities:

Converted the Customer Master Data files from the legacy systems to SAP and Microsoft Dynamics.
Performed analysis on customer and vendor files in Excel format and prepared Winshuttle files for upload into SAP
Used SAP queries to remove duplicate customer information and locate missing vendor information for loading into