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Scrum Master Resume

Jacksonville, FL

SUMMARY

  • Certified Scrum Master known for bringing diverse groups together to achieve a common goal. Successfully applied Scrum and Agile methodologies to help develop and maintain Governmental Applications, the Content Manager Database and the CheckPoint tax product.

TECHNICAL SKILLS

  • JIRA
  • Confluence
  • MS Excel
  • Word
  • Access
  • PowerPoint
  • Oracle
  • SAP
  • Vertex
  • Tableau
  • Qlik
  • OneSource
  • SQLWinshuttle and Web Development Tools including HTML
  • CSS
  • XML
  • PHP

PROFESSIONAL EXPERIENCE

Confidential - Jacksonville, FL

Scrum Master

Responsibilities:

  • Coached my team on Agile best practices and methodologies
  • Facilitated Scrum ceremonies to include Sprint Planning, Daily Standup, Sprint Review, Demos and Sprint Retrospective
  • Led product and application analysis and testing
  • Supported the Product Owner and assisted with grooming and maintaining the product backlog
  • Used tools such as JIRA and Confluence to track the teams progress towards project completion

Confidential - Atlanta, GA

Sales Tax Analyst

Responsibilities:

  • Spearheaded the CRV and exemption certificate research project which consisted of over 10,000 customer records
  • Used Cert Capture to validate and link certificates to customers for tax exempt transactions
  • Used MS Excel and MS Word for data control, manipulation and mass data loads to expedite certificate validation process
  • Created a more expeditious process for obtaining and validating exemption certificates

Confidential

IT Customer Support Analyst

Responsibilities:

  • Provided 1st & 2nd level support via email, deskside, phone or on-call for all hardware and software
  • Managed Service Desk Request queue to include assigning work to all users on the Service Desk and Infrastructure teams
  • Followed up with customers, provided feedback and saw problems through to resolution

Confidential - Atlanta, GA

Sales Tax Analyst

Responsibilities:

  • Reviewed sales tax compliance issues including analysis of invoices and resale certificates in SAP
  • Provided training and guidance to team members on process and tax questions
  • Created and Maintained taxability Matrix for South, East and Midwestern states

Confidential - Atlanta, GA

Data Analyst

Responsibilities:

  • Converted the Customer Master Data files from the legacy systems to SAP and Microsoft Dynamics.
  • Performed analysis on customer and vendor files in Excel format and prepared Winshuttle files for upload into SAP
  • Used SAP queries to remove duplicate customer information and locate missing vendor information for loading into

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