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Business Analyst Resume

Chandler, AZ

SUMMARY

  • A highly motivated and top performing individual with strong knowledge of Salesforce.com configuration and administration.
  • Strong Communication and Analytic Skills, Detail Oriented, Hardworking by nature.

TECHNICAL SKILLS

  • Service Cloud
  • Requirements gathering
  • Reports, dashboards
  • Apex Data Loader
  • Data Import/Export
  • Non - Profit Success Pack
  • Agile Methodology
  • GitHub
  • JIRA
  • Community
  • Zapier
  • App Integration
  • Confidential
  • Change Set
  • Deployment
  • Production Support

PROFESSIONAL EXPERIENCE

Confidential, Chandler, AZ

Business Analyst

Responsibilities:

  • Leading a project for a Govt. organization to build an application on sales cloud using community to allow small business owners an easy and efficient way to apply for grants, process the application through salesforce and get e Signature via Confidential . My work involves requirement gathering/analysis, creating user stories, managing the team.

Confidential, Tucson, AZ

Business Analyst

Responsibilities:

  • Involved in weekly grooming sessions and sprint planning to identify user stories and epics using JIRA based on priority/criticality.
  • Worked directly with Product Owner and Decision maker to analyze the requirements, user stories, acceptance criteria.
  • Determine proposed solution and timeline for implementation of approved Change request. Develop functionality updates in the sandbox, migrate the changes to upper orgs via GitHub to test and deploy solutions within release management process.
  • Responsible for handling configuration and customization related business requirements tickets
  • Worked directly with decision makers and created 36 case related email templates that resulted in an increase in agent’s productivity.
  • Manage and resolve production issues/tickets for more than 2500+users identified and routed via ServiceNow application.

Confidential, Phoenix, AZ

Consultant/ Business Analyst

Responsibilities:

  • Led a small team to move client’s website from .NET to salesforce community cloud. I was responsible for handling End-to-End delivery that included meeting with stakeholders, requirement gathering, solution designing, troubleshooting, testing, configuration and handling the team. Used tools like Basecamp, Community Cloud, Nonprofit Cloud.
  • Implementation and configuration of Sales Cloud for a real estate client that involved customization of standard objects like Account, Contact, Lead and new enhancements including creation of custom objects, custom fields, Record Types, Email alerts, email templates, process automation.
  • Integrated Confidential with Salesforce for eSignature. Created more than 1500 Custom Tags and Utilized Merge Field Tags to pre-fill documents with customer information in Salesforce.
  • Configuration of Lead process, Lead path, Sales path, Sales processes.
  • Case Management implemented, Email to Case, Case Assignment Rules, Case Auto Response functionality that creates a case from customer email, assigns the case to a designated agent and sends a thank you email to the customer.
  • Configuration of Lead process, Lead path, Sales path, Sales processes.

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