Operations Analyst Resume New York, NY - Hire IT People

SUMMARY

Quality - focused professional with a background in financial services, a forthcoming BS in Computer Science, and a passion for making a positive impact on products, processes, and people. Dedicated to providing testing and analysis that enables high quality software solutions.
Maintain flexibility in order to explore ideas, rapidly adopt emerging solutions, and overcome technical limitations.
Uncover opportunities to automate processes, optimize workflows, and drive broad adoption of best practices.
Work with internal / external stakeholders to build an understanding of software products and user requirements.

PROFESSIONAL EXPERIENCE

Operations Analyst

Confidential - New York, NY

Responsibilities:

Served as an end tester for the company’s new CRM system. Improved software performance and usability by uncovering numerous issues, including high-priority bugs that were flagged for immediate resolution.
Created a SQL code to automate key aspects of the revenue distribution evaluation process, a tool that has increased payout accuracy by highlighting and enabling rapid resolution of payment issues.
Leveraged support data to help the Product Development team improve the company’s software, including introducing a scheduling feature that has underpinned a new multi-million-dollar revenue stream.
Provided insights that enabled the UX Design team to optimize the functionality of a new CRM, ensuring the system aligned closely with the needs of end users.

New Business Consultant

Confidential - New York, NY

Responsibilities:

Developed a broadly distributed, step-by-step manual outlining the account creation process, a resource that simplified the complex process and reduced the need for individual support while driving greater accuracy.
Tapped by leadership to participate in a budget development / resource optimization project. Leveraged technical expertise to both track and visualize data crucial to the strategic process.

Confidential - Pennington, NJ

Wealth Strategies Analyst

Responsibilities:

Strengthened the teams’ ability to serve clients and develop research-based strategies by serving as a regional trainer to new hires and junior financial advisors on all 3 of the firm’s business critical proprietary systems.
Served as an end tester for the company’s Wealth Outlook platform, ensuring the accuracy of outputs produced by the new financial analysis software.
Recognized as a leader among the team in the areas of customer service, data accuracy, and compliance, as evaluated by internal audits of phone conversations and notes / logs associated with each account action.