SUMMARY

• IT - Business consultant with professional expertise as; Business Architect | Product Manager | DIGITAL Transformation Lead | AGILE/Scrum Master | Technical Project Manager | PRODUCT MANAGER.
• Trackable portfolio of ON-TIME, WITHIN-BUDGET & QUALITY-FOCUSED s across various domains i.e. Entertainment | Trading | Finance | Credit Card Processing | E-commerce | Retail | US Elections | Railroad / Train | Banking | DIGITAL.
• An Adept AGILE Transformation Coach & MOTIVATIONAL CHANGE AGENT in scaling AGILE Transformation across enterprise(s).
• (a) Certified as SAFe 5 AGILIST & (b) Certified as Professional SCRUM Master (PSM) & Delivery Lead.
• Professional in managing the CHANGE-RESISTANT LEADERSHIP and INSPIRING them to EMBRACE THE CHANGE & LEAN-AGILE Mindset.
• Dexterous in AGILE Coaching Competencies i.e. LEAN-AGILE Practitioner | Professional Coaching | Facilitation | Teaching | Mentoring | Technical Mastery | Business Mastery & Transformation Mastery.
• WELL-VERSED in ON-SITE as well as VIRTUAL sessions w/ Senior and Mid-level leadership including Product Owners, Product Managers, RTEs, Scrum Masters & Scrum Teams on AGILE Manifesto, Values, Processes and Best Practices.
• Proficient in SAP Architecture, SAP-HANA/S4, Supply Chain Management (SCM), Master Data Management (MDM) & Enterprise Data Strategy (EDS).
• Conversant in various compliances including but not limited to Payment Card Industry (PCI), Positive Train Control (PTC) enforced by Federal Railroad Administration (FRA) & Help American Vote Act (HAVA).
• An INFLUENTIAL SERVANT LEADER with exceptional communication, conflict resolution, CROSS-TEAM & pro-active collaboration with AGILE CENTER of Excellence (COE).
• An accomplished in DIGITAL TRANSFORMATION / INDUSTRY 4.0, strategy, ROADMAP & ENABLERS.
• Custom-crafting & strategic execution of LEAN-ADOPTION strategies for DIGITAL TECHNOLOGIES i.e. Robotic Process Automation (RPA), Software as a Service (SaaS), Scaled Agile Framework (SAFe), CX/UX, DXP, CLOUD, CI/CD/DevOps, IOT & Artificial Intelligence-Machine Learning (AIML).
• Proactive in AGILE MATURITY ASSESSMENT | PRODUCT ROADMAP | BACKLOG PRIORITIZATION | USER STORY MAPPING | RELEASE PLANNING | REMOVAL of INTRA & INTER-ARTs IMPEDIMENTS | PROGRAM CADENCE and CROSS-DOMAIN SYNCHRONIZATION.
• Expertise in SAFe and its CORE competencies to accomplish BUSINESS AGILITY.
• Continuous ALLIGNMENT of Enterprise Strategy to SAFE Portfolio, Product Vision, Value Stream, Program/ARTs and Project efforts.
• Acute in forming CROSS-FUNCTIONAL & SELF-ORGANIZING AGILE TEAMs & ARTs.
• Proficient in impacting client’s the Bottom Line and increasing the ROI. Often managed budget exceeding $500,000 - 700,000.
• Demonstrated expertise in AGILE Product Delivery, Business Architecture, CUSTOMER CENTRICITY, DESIGN THINKINGS, TDD & ATDD.
• Frequent assessment and communication of Flow Matrices/KPIs & AGILE Maturity.

TECHNICAL SKILLS

SDLC Frameworks: Waterfall | AGILE | SCRUM |LEAN-AGILE| SAFE | XP | Acceptance Test-Driven Development ATDD | Design-Driven-Development DDD | 6-SIGMA DMAIC | SCRUMBAN | RAD for GUIs | PP & BDD.

Big Data Ecosystem: HDFS | HIVE | HBASE | KAFKA | Spark | SQOOP | MongoDB | TALEND

Tools: & Techniques: MS Office | MS Visio | JIRA | PEGA | FACETs | MS Project | Primavera | Tableau | SQL | UML | BPMN

Portfolio of s: DIGITAL Transformations |Migration to AWS-S3 | Artificial Intelligence Machine Learning AIML | MICROSERVICE APIs| DEVSECOPS | DEVOPS| CI/CD| Single-Sign On SSO DIGITAL & CYBER-SECURITY | Big Data Lake

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Global Data & Analytics

Responsibilities:

• Aligned Product Vision with the Confidential ’s CORPORATE STRATEGY & DIGITAL STACK.
• Gathered the Key Features, Business Requirements & list of Use Cases this Platform was envisioned to address.
• Enhanced the Product strategies by analysis of Customer Journey, mapping Customer Empathy, challenging Assumptions & reframing Problems.
• Managed a LEAN-AGILE Product Roadmap including-
• Proof of Concepts POCs,
• Minimum Valuable Product MVP along with Minimally Awesome Experience MAE
• PILOT use cases for MARTECH & FINTECH &
• Progressive Product Maturity &
• Enterprise level upscaling i.e. NAM APAC EU Mexico
• Architected/ Modeled the complete End-to-End flow to implement each Product Feature/Use Case including-
• Real Time Data Ingestion from Kafka Topics.
• Persistence of Raw data into Hadoop/ Data Lake.
• Data conversion into Activity Stream-JSON format,
• Pre-& prost-storage processing per Business Rules & Requirements,
• Storage into MongoDB, HBASE, Arcadia for Business Analytics, Decision Engines & AIML.
• Feature-specific Microservice APIs
• Filterable selection of data via GraphQL.
• Accomplished the targeted BUSINESS AGILITY & AGILE PRODUCT DELIVERY via-
• DESIGN THINKING,
• CUSTOMER-CENTRICITY,
• DEVELOPMENT-On-CADENCE,
• RELEASE-On-DEMAND,
• DEVSECOPS & CONTINUOUS DELIVERY PIPELINE.
• Interacted with UX DESIGN team for Platform UI and Dashboard WIREFRAMES & INFORMATION ARCHITECTURE designs and ensured the consistent compliance of Confidential ’s Branding Strategies and UX Design Principles.
• Professionally communicated with Confidential Executives, Portfolio Management, Program Sponsors, Process Owners, Solution Architects, Product Owners, AGILE/Scrum Masters, TPMs, On-site and Off-shore DEV & DEVSECOPS teams to e nsure ON-SCHEDULE delivery of QUALITY product.
• Frequently represented Data & Analytics D&A team at Confidential ’s Monthly DIGITAL DEMO sessions to showcase the per DIGITAL Transformation Roadmap i.e.
• DIGITAL Experience DX
• DIGITAL Business Models
• New DIGITAL Platforms
• Artificial Intelligence Machine Learning AI-ML driven applications
• Robotic Process Automation RPA & AI-CHATBOTs.
• AGILE Transformation
• CLOUD Migration from On-Premise/Legacy to AWS S3, Pivotal Cloud Foundry PCF & Google Cloud Platform GCP
• Data Protection, Cyber & DIGITAL security
• IoT-Enabled Banking.
• Ensured the constant maintenance of CONFLUENCE pages containing all the necessary details of Product Roadmap, Testing ALPHA, BETA, UAT strategies, Test Accounts, SYSTEM INTEGRAION steps, Onboarding Prerequisites, Go-To-Market GTM and Product Handover.

TECHNICAL PROJECT MANAGER

Confidential, IRVING, TX

Responsibilities:

• Ensured DEV teams follow AGILE Manifesto, AGILE Processes, Values & Best Practices.
• Organized the DEV team to conduct their self-driven Daily Stand-up (DSUs) per SCRUM standard.
• Set Product Vision, Led RoadMap, Project Execution, A/B Testing, and Product Roll-Out strategy
• Managed the Product Backlog and Full-Stack User Stories in JIRA as per Definition of Ready DoR & User Acceptance Criteria.
• Aligned the Enterprise strategy with Sprint Goals yet safeguarded the DEV team from Business Intrusions.
• Formed SELF-ORGANIZING & CROSS-FUNCTIONAL teams and tracked AGILE Maturity, Velocity and Capacity.
• Led the SPRINT Grooming/Refinement sessions and established the Definition of Done DoD for each Sprint.
• Professionally conducted the SCRUM Ceremonies including SPRINT PLANNING, SYSTEM DEMO, RETRO.
• Anticipated & mitigated the INTRA & INTER-ARTs Risks & Roadblocks/Impediments raised in Scrum of Scrums SoS calls.

DELIVERY MANAGER

Omaha, NE

Responsibilities:

• Generated Go-To-Market (GTM) Plan and Managed it from Project Plan Execution to GO-LIVE.
• Defined Super-7 Essentials as company’s Unique Selling Point USP, Business Model, Value Proposition, Operating Models.
• Partnered with the Business Team in accomplishing BUSINESS AGILITY & Scalability thru-
• Conventional and creative DIGITAL Marketing campaigns
• Process Automation
• Product Promotion strategies
• Effective/Attractive Pricing strategies
• Research & Identification of Busines Development Opportunities,
• Seamless Customer/Client Acquisition,
• Increase in Customer Retention/Relation Management (CRM), strategies.
• Ensured AGILE Product Delivery via DESIGN THINKING, CUSTOMER-CENTRIC decision making.
• Defined and tracked the Key Performance Indicator KPI for effective Decision Making.
• Captured the User/Customer Personas for various offerings.
• Partnered w/ Business Team in all the key decisions including-
• Time-To-Market TTM for all Product/Service Offerings,
• Merchant/Business Accounts
• Vendor Management
• Financial Statement Management &
• HR Management.
• Maintained an efficient Quote-to-Pay (Q2P) / Purchase-to-Pay P2P and Supply Chain Management SCM is in-place resulting in ON-TIME thus better Customer Experience and Satisfaction.
• Designed and executed the DIGITAL and Branding strategy including DIGITAL Contents, Information Architecture, Intellectual Property IP, E-Commerce strategies, Copyrights and Terms & Conditions T&C
• Crafted and implemented DIGITAL Marketing strategies including Social Media and E-COM platforms.
• Documented end-to-end Standard Operating Procedure SOPs for all the Product/Service Offerings along with their exceptional scenarios.
• Formulated the B2B and B2C Policies, On-site vs Virtual services, Online Payments & Fee structure.
• Gathered Customer Feedback and RETROSPECTIVE sessions for Continuous Improvement using ACT INSPECT ADAPT approach.

DIGITAL STRATEGY LEAD

Confidential, Omaha, NE

Responsibilities:

• Provided end-to-end guidance and strategic directions to Enterprise Data Management (EDM) for complete implementation of BIG DATA LAKE. Recommended the expansion of its echo-system components per business & technological needs for PTC-compliance. Decomposition of the Big Data Implementation into; Data Ingestion | Data Transformation | Business Analytics & AIML services.
• Practiced balance between DESIGN THINKING & SYSTEM THINKING throughout Delivery Engagement.
• Developed and maintained an end-to-end Big Data architecture depicting the PTC source applications, Solace for guaranteed DATA INGESTION along with stack of home-built/customized DATA PROCESSORs (aka Deployment Units per UP standards) to consume the data from their dedicated Solace-Topics, data processing/enhancement as applicable, store it in its respective destination i.e. Hadoop Distributed File System (HDFS), HIVE & Elasticsearch (ES) and finally acknowledge it back to the source team via e-alert/notification.
• Managed this BIG DATA LAKE project including Project Scheduling, Work Breakdown Structure, Resource Allocation, Daily SCRUM Stand-up session with ON-SITE as well as OFF-SHORE teams & maintained the CONFLUENCE pages with the list of onboarded source applications, Go-To-Market GTM and all other publishing & subscription details.
• Investigated & presented my Decision Analysis & Resolution (DAR) to EDM between the following options along with their Pros & Cons; APACHE KAFKA vs SOLACE vs custom-built MICROSERVICE APIs | APACHE SOLR & Elasticsearch | R vs Python vs SAS vs Datameer vs Adobe Analytics | MS Power BI, Tableau & Qlik & | Elasticsearch’s X-pack vs SEARCH GUARD vs custom code.
• Architected & monitored the end to end implementation and ensured the Role-Base-Access (RBAC) access to Hadoop clusters is in place as our UP’s Authentication Standards and Policies with the implementation of Apache KNOX, Ranger in addition to Active Directory.
• Identified and diagrammed all the potential failure scenarios along with complete and partial system breakdown/downtime hence made sure Dev Team deliver the Test-Driven-Development (TDD) & Acceptance-Test-Driven Development (ATDD) solution| Prepared Risk Mitigation plan for all the known & potential failure scenarios.

TECHNICAL PROGRAM

Confidential, Omaha, NE

Responsibilities:

• This was a Multi-Million Dollars INTER-CONTINENTAL DIGITAL Transformation initiative (North America, Latin America, APAC Europe, Middle East & Africa) to upgrade & globalize the command center (GCC) in aggressive pace.
• I led this program change focused on; the enterprise-level initiative consisted of portfolio of simultaneous projects focusing on;
• Transition to offshore offices (PUNE & MEXICO)
• AGILE Transformation,
• Command Center Process Optimization,
• Smart Alerts Management via Artificial Intelligence Machine Learning (AIML),
• Cloud Computing &
• Infrastructure upgrades.

IGITAL PRODUCT ARCHITECT

Confidential, Omaha, NE

Responsibility:

• Led end-to-end Business and Solution Architecture for; New products development | Existing product engineering with niche features | Product customization as per client-needs | New Infrastructure & platform initiative i.e. Single Sign On (SSO), Fiserv as Identity Service Provider (ISP), Continuous Integration & Deployment (CI/CD) | PCI Compliance initiatives and Cyber & DIGITAL Security initiatives.
• Collaborated with the Senior Leadership, Engineering team and Chief Product Officer CPO , Client-facing & Implementation teams to define, prioritize and deliver Product Feature & Capabilities per client’s expectations.
• Managed a LEAN-AGILE Product Roadmap arranged per prioritized features and client commitments.
• Targeted and accomplished Fiserv’s BUSINESS AGILITY via DESIGN THINKING and DOUBLE-DIAMOND Model/Framework to create LEAN and Out-of-Box Customer Experience CX on all of Fiserv's Online Banking OLB & DIGITAL Products.
• Advanced the existing products and services to constantly deliver a better Customer Experience CX .
• Generated the Product UI/UX DESIGNs & WIREFRAMES and collaborated w/ internal DESIGN team to ensure DIGITAL DESIGNs, Contents & Information Architecture are customized per UX DESIGN Principles and client’s Branding strategy & Multi-languages specifications.
• Gathered client’s Business Requirements in BRD/SOW, organized in Functional & Non-Functional Requirements, translated into Design Specifications Document including Business Process Models via BPMN, Notated the use cases in UML SEQUENCE diagrams & validated with Banking clients & internal DEV teams.
• For each client’s enhancement/customization, modeled AS-IS/Current and To-Be/Future states to highlight & accomplish the GAP.
• Professionally collaborated w/ Technical Architect& DEV teams to ensure the TECHNICAL FEASIBILITY, BUILT-IN QUALITY & ON-TIME DELIVERY of each client’s customization/enhancement request.
• Proactively led the initiatives to improve the Product’s PERFORMANCE, CAPACITY, DIGITAL SECURITY & SCALABILITY.
• Ensured that WEB ANALYTICS Process is in-place for Online Banking OLB to capture the KPIs and enhance the DIGITAL strategy.

BUSINESS ARCHITECT

Confidential, Omaha, NE

Responsibilities:

• Extracted the HL Business Requirements from the client states Election officials and translated into Functional, Non-Functional Requirements, UML use cases and user stories including User Acceptance Criteria to ensure Quality Product.
• Generated System Requirement Specifications and validated w/ the Election Domain Experts & DEV teams.
• Participated in the SCUM ceremonies i.e. Daily Stand-up, Sprint Grooming, Sprint Planning & Sprint DEMO sessions.
• Conducted EDM & ERM Data Analysis to extract the specifications needed for successful Product INTEGRATION.
• Designed the ElectionWare Product Dashboard & UI/UX Designs using JAVA-Net Beans and shared w/ GUI team.
• Professionally collaborated with Product Managers, Election, SMEs, and Technical Architects to ensure ON-TIME & QUALITY delivery of INTEGRATED Product.

BUSINESS ANALYST

Confidential, Omaha, NE

Responsibilities:

• Collaborated w/ OTC’s Senior executives, Portfolio Management, Domain Experts, TECH LEADs, Supply Chain Management (SCM), Merchandise Forecasting, DIGITAL/WEB channel teams, Vendor Management, Business/Process Owners, Business Intelligence/Business Analytics, and other stakeholders/end users.
• Led the Requirements gathering sessions to enlist the Functional & Non-Functional Requirements NFRs into BRD/SOW which was meant to be used as Blueprint for DTI (a 3rd party vendor) and OTC-IT team.
• Modeled the Current AS-IS and Future To-Be states to conduct & communicate the GAP & IMPACT analyses.
• Extracted & presented the OTC’s current BUSINESS CAPABILITY and BUSINESS OPERATING Models for Entertainment Products to highlight the IMPACT of new features & capabilities.